Jack in the Box

11615 I-35, San Antonio
(210) 967-9255

Recent Reviews

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Richard Marshall

Order a jumbo jack...got this smashed cheeseburger looking thing order large fries got cold stale fries..I haven't even looked at my tacos yet..paid 13..something for this crap...DO NOT EAT AT THIS LOCATION IF U DO CHECK UR FOOD

Atmosphere: 2

Food: 1

Service: 1

Eugene Smith

Food was good, Service was good. Only thing is the Munchie Cravings meal deal is $11 compared to Houston at $10

Atmosphere: 5

Food: 5

Service: 5

Tanja Whited

We waited 20 minutes in the drive-through. We sat at the window and watched as multiple bags of food were made, just not ours. When we finally got our food it was mildly warm. For the prices we paid at a fast food place, the fries should have at least been hot. Manger said " sorry about your wait".

Atmosphere: 2

Food: 2

Service: 3

Harry Charly

This place is quiet and smell werid

Atmosphere: 2

Food: 4

Service: 2

Frances Evans

I wanted some egg rolls but Jack n Box was out of them 😕

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Sandwich, Curly Fries, Tiny Tacos

Bev Black

Walked in to order, got a drink. Went to pour my drink, and the machine was out of my flavor. Have to employee behind counter and explained my flavor was out, could he fill it up from his side. Brought my drink and food, and I left. Took a swallow of my drink, and it was a diet. Went back to JITB, and the guy said they were out of my flavor, so he substituted. I told him he should have asked first and saved us both the trouble. Got home, opened my bag, and it was a wrong order. I give up. No more JITB from that place.

Atmosphere: 1

Food: 1

Service: 1

gary sprague

Sat in front of building waiting on my drive through order for ten minutes. I only ordered 3 breakfast Jack's, but never got them. The employee was friendly and nice, food would have been better.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Breakfast Jack

Chris Paris

Very slow service. Long wait times. Understaffed. Not well kept. Missing menu from drive thru,

Atmosphere: 2

Food: 2

Service: 2

Matt Hernandez

The whole crew was outside smoking 🚬 when they did come inside to make my order the took forever!

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Sandwich

Steven Trevino

The night guy had the worst attitude I’ve seen on a worker.

Atmosphere: 1

Food: 1

Service: 1

Jasmine Barajas

came at 1 am , hot & fresh food and got taco sauce 🥰🥰

Atmosphere: 5

Food: 5

Service: 5

Tj Stacy

This location always takes a long time to get your order because they are usually short staffed.

Atmosphere: 2

Food: 4

Service: 2

Recommended dishes: Bacon Ultimate Cheeseburger, Ultimate Cheeseburger

angela De La Cruz

We pulled up to the drive thru waited about 10 minutes. Then we came to the window and there was an employee just standing there doing nothing.Then we kept driving because we didn’t want to wait it was already going to be 11:00 at night and we pulled around there was about 3 guys outside smoking in the back . I’ll probably not come back at the hour ..

Atmosphere: 1

Food: 2

Service: 1

Pablo Gutierrez

I waited more than 20 minutes just for them to take my order every now and then they said wait a little while and so on and I still waited another 15 minutes at the window what a bad service what I see there is not a lot of staff if you are in a hurry don't come here

Atmosphere: 1

Food: 3

Service: 1

Angie D

3 stars only because the 2 employees working there when I went were nice and doing their best, other wise it would be 1 star. If you need to use the restroom go somewhere else, it was so gross and filthy. I would have left if I hadn’t already paid for my order. The eating area was very dirty too. The food was pretty good but we had to wait quite a while for it.

Atmosphere: 1

Food: 3

Service: 4

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