The food is excellent and service was awesome. Quick return on our order. It's a family friendly environment
davduke8
Queso is the best... I love me some Las Palapas!
Atmosphere: 4
Food: 5
Service: 4
Phil Erven
I am a retired veteran with a Service Animal (Banzo), certified by the International Guide Dog Federation and Assistance Dogs International and this is my Las Palapas feedback. Las Palapas is a great restaurant! Love the food, staff, atmosphere you name it! Banzo and I and a work colleague frequent Las Palapas 1-2 times a month on NW Military, 4083 N Loop 1604 W, San Antonio, TX 78257 for lunch. However, today we were greeted by a server and told us we cannot sit at the same booth we have sat at every time we visited this location. We were told we had to sit in the back because the manager had a policy stating they did not want a dog to be by the furniture (booth) and that it was also a health issue. Mind you, this was not a buffet where I can be asked not to bring my service animal where the food is served. I brought up the ADA Federal law and my rights and was told sorry, this is our policy. Then the shift leader approached and said the exact thing as the server. I asked if Las Palapas Policy overruled ADA Federal Law. Of course, he said no, but stood by their policy. I asked for the managers contact info since he wasn’t on sight. I wanted to engage with the management later to discuss.We agreed to sit in the back of the restaurant so we could eat and get back to work. At the end of our meal another staff member asked what he could do for me. I stated I still wanted the contact info for the manager, he said he was the manager. I discussed what his staff said, and he told me that was their policy. I asked him if Las Palapas Policy overruled Federal Law, of course he too said no. He did know the only two questions by ADA Federal Law he can asked about service animals. But he kept giving me more excuses why I had to sit where I was. He mentioned safety concerns for his staff, customers and my service animal because my service animal would be in the walkway. BTW; we were the only customers at 1100 - LOL. Oddly enough, he was more in the way where we were seated because the table had zero space for him to lay. Banzo will always either lay under the table , chair, etc (he trained for this)… but the half “booth” table with a bench and 2 chairs created more of a “safety” issue.The backpedaling begins.The manager and I discussed the ADA Federal Law and the policy of Las Palapas and David (manager) eventually told me there must have been a miscommunication between myself and the other staff. I said, no there wasn’t, they specifically told me Las Palapas’ policy didn’t allow “dogs” to be by their furniture per the manager. He told me several times, that was not case, they wouldn’t say that. I kept repeating, there was no miscommunication on what they told me. David stated since apparently there was a miscommunication, he will brief his staff. It is kind of appalling he did not just apologize instead of telling me I misunderstood his staff. My colleague was there too, she can back everything up.I do want to commend him for being 100% professional, we both discussed our disagreement as adults and both of us displayed respect toward one another. This is awesome, food was great as always. I will return.
Atmosphere: 5
Food: 5
Service: 3
Joseph Zuniga
Great food, my favorite lunch spot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish Tacos, Chicken Tortilla Soup
Derrick
This particular visit took a considerable amount of time to get our order and to get us served and caused our lunch to go over.
Atmosphere: 5
Food: 5
Service: 4
Michael Tinajero
Receive the best service ever. Location is a lot better than going as far out as Leon springs.
Atmosphere: 5
Food: 5
Service: 5
Duane Hilburn
We had the pleasure of having Jazziry. She was AMAZING! Excellent customer service. From the moment we walked in. Everyone smiled and greeted. Jazziry was exceptional very attentive and kind. You have an excellent staff. Thank you!
Atmosphere: 5
Food: 5
Service: 5
David Ramirez
Really good food and place to have
Atmosphere: 5
Food: 5
Service: 5
John
Rude horrible customer service
Daniel Gaitan
Excellent service and good food. Ask for Jazz.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sope Soup Combo, Fajitas for 2, Fajita Plate, Nachos with Fajita, LP Breakfast Plate, Chicken Tortilla Soup
Our server Jazz was a excellent experience young lady that helped us in anyway she had everything ready when it was time to order she explained the menu gave our drinks with our silverware she just was a well good nice server that we liked Yes I Will go again thank you Jazz those are the works that Las Palapas need to
Atmosphere: 4
Food: 5
Service: 5
Maudie Flores
Breakfast was delicious - Ranchero plate with barbacoa! Tasty salsas, homemade tortillas, fresh tea, and prompt service. Overall, great experience!
Atmosphere: 5
Food: 5
Service: 5
Alice Rodela
Food and sevice were great! Love the coffee too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sopapillas, Chilaquiles Plate, Nachos with Fajita, LP Breakfast Plate, Avocado, Potato and Egg, Guacamole
grace2464
The ambiance at this restaurant is delightful, and the service is exceptional. The staff members are courteous and attentive.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bean and Cheese, Fish Tacos, Nachos, Sopapillas, Chicken Tortilla Soup
The food is excellent and service was awesome. Quick return on our order. It's a family friendly environment
Queso is the best... I love me some Las Palapas!
Atmosphere: 4
Food: 5
Service: 4
I am a retired veteran with a Service Animal (Banzo), certified by the International Guide Dog Federation and Assistance Dogs International and this is my Las Palapas feedback. Las Palapas is a great restaurant! Love the food, staff, atmosphere you name it! Banzo and I and a work colleague frequent Las Palapas 1-2 times a month on NW Military, 4083 N Loop 1604 W, San Antonio, TX 78257 for lunch. However, today we were greeted by a server and told us we cannot sit at the same booth we have sat at every time we visited this location. We were told we had to sit in the back because the manager had a policy stating they did not want a dog to be by the furniture (booth) and that it was also a health issue. Mind you, this was not a buffet where I can be asked not to bring my service animal where the food is served. I brought up the ADA Federal law and my rights and was told sorry, this is our policy. Then the shift leader approached and said the exact thing as the server. I asked if Las Palapas Policy overruled ADA Federal Law. Of course, he said no, but stood by their policy. I asked for the managers contact info since he wasn’t on sight. I wanted to engage with the management later to discuss.We agreed to sit in the back of the restaurant so we could eat and get back to work. At the end of our meal another staff member asked what he could do for me. I stated I still wanted the contact info for the manager, he said he was the manager. I discussed what his staff said, and he told me that was their policy. I asked him if Las Palapas Policy overruled Federal Law, of course he too said no. He did know the only two questions by ADA Federal Law he can asked about service animals. But he kept giving me more excuses why I had to sit where I was. He mentioned safety concerns for his staff, customers and my service animal because my service animal would be in the walkway. BTW; we were the only customers at 1100 - LOL. Oddly enough, he was more in the way where we were seated because the table had zero space for him to lay. Banzo will always either lay under the table , chair, etc (he trained for this)… but the half “booth” table with a bench and 2 chairs created more of a “safety” issue.The backpedaling begins.The manager and I discussed the ADA Federal Law and the policy of Las Palapas and David (manager) eventually told me there must have been a miscommunication between myself and the other staff. I said, no there wasn’t, they specifically told me Las Palapas’ policy didn’t allow “dogs” to be by their furniture per the manager. He told me several times, that was not case, they wouldn’t say that. I kept repeating, there was no miscommunication on what they told me. David stated since apparently there was a miscommunication, he will brief his staff. It is kind of appalling he did not just apologize instead of telling me I misunderstood his staff. My colleague was there too, she can back everything up.I do want to commend him for being 100% professional, we both discussed our disagreement as adults and both of us displayed respect toward one another. This is awesome, food was great as always. I will return.
Atmosphere: 5
Food: 5
Service: 3
Great food, my favorite lunch spot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish Tacos, Chicken Tortilla Soup
This particular visit took a considerable amount of time to get our order and to get us served and caused our lunch to go over.
Atmosphere: 5
Food: 5
Service: 4
Receive the best service ever. Location is a lot better than going as far out as Leon springs.
Atmosphere: 5
Food: 5
Service: 5
We had the pleasure of having Jazziry. She was AMAZING! Excellent customer service. From the moment we walked in. Everyone smiled and greeted. Jazziry was exceptional very attentive and kind. You have an excellent staff. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Really good food and place to have
Atmosphere: 5
Food: 5
Service: 5
Rude horrible customer service
Excellent service and good food. Ask for Jazz.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sope Soup Combo, Fajitas for 2, Fajita Plate, Nachos with Fajita, LP Breakfast Plate, Chicken Tortilla Soup
Restaurantji Recommends
Our server Jazz was a excellent experience young lady that helped us in anyway she had everything ready when it was time to order she explained the menu gave our drinks with our silverware she just was a well good nice server that we liked Yes I Will go again thank you Jazz those are the works that Las Palapas need to
Atmosphere: 4
Food: 5
Service: 5
Breakfast was delicious - Ranchero plate with barbacoa! Tasty salsas, homemade tortillas, fresh tea, and prompt service. Overall, great experience!
Atmosphere: 5
Food: 5
Service: 5
Food and sevice were great! Love the coffee too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sopapillas, Chilaquiles Plate, Nachos with Fajita, LP Breakfast Plate, Avocado, Potato and Egg, Guacamole
The ambiance at this restaurant is delightful, and the service is exceptional. The staff members are courteous and attentive.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bean and Cheese, Fish Tacos, Nachos, Sopapillas, Chicken Tortilla Soup
Love our server. She is GREAT.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos, Chicken Tortilla Soup