Las Palapas - NW Military

Name: Las Palapas - NW Military
Address: 4083 N Loop 1604 W, San Antonio, Texas, 78257, US
Telephone: (210) 977-0038
Price range: $
Rating: 4.1

$ • Mexican, Pet Friendly, Vegetarian

Hours:
4083 N Loop 1604 W, San Antonio
(210) 977-0038

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About Las Palapas - NW Military

Las Palapas, located at 4083 N Loop 1604 W, San Antonio, TX 78257, is a restaurant known for its great food and staff. A regular customer, a retired veteran with a service animal named Banzo, frequently visits the NW Military location with a work colleague for lunch. However, during a recent visit, they were told they had to sit in the back of the restaurant due to a policy against dogs being near the furniture. The customer brought up the ADA Federal law and his rights, but the staff and manager stood by their policy, citing health and safety concerns. The manager eventually admitted there may have been a miscommunication and agreed to brief his staff.

Another customer had a positive experience with a server named Jazziry, who provided excellent customer service from the moment they walked in. The customer also commended the rest of the staff for their kindness and attentiveness.

The restaurant has a menu that includes a meal called "Jazz," which the customer mentioned they will have again. Overall, Las Palapas offers great food and service, but there have been some miscommunications regarding their policy on service animals.