Ordered through DoorDash and didn’t recieve half of my items. 30$ order. Called the restaraunt and explained what happened and the manager Joanna was rude and uncooperative. She didn’t care that her employees didn’t give me the items that I paid for and refused to give me my items, even though I had my receipt. She said that we had to go through DoorDash to fix it, which I understand, but DoorDash didn’t help us either. What I don’t understand is why they can’t just give me the food I paid for. You have it at the restaraunt and it’s paid for. But whatever, some people don’t have great management skills. Learn to hire managers who will work with the customer. Poor customer service and will not be going back here. DO NOT order from here. Edit: I went to another location and asked if they could help. They didn’t hesitate at all to give me my basket of fries and sauce when they weren’t even the ones who messed it up. Now I know the manager straight up lied to me. Disappointing
Atmosphere: 1
Food: 1
Service: 1
Nat Awee
If I have to call the ACOSTAS EVERYDAY TO FIX THEIR RESURRANT I WILL!!
I ordered my breakfast through the app with more than 10 minutes before breakfast ended. I order, it charges my card, and I start to drive down the street to get my order. I pull up within a few minutes of ordered but before breakfast ends. I tell the speaker box i have a pink up and immediately the worker taking orders is rude and tells me to pull forward. I pull up and she very angrily tells me she can't do breakfast because it's over. I said oh but I ordered it before I got here and I tried to show the receipt but she yells at me to wait, slams the window, and starts screaming that I'm not listening. I have no idea what's going on but she's yelling in the window about me and my order when finally a manager comes up and asks what's going on. I said, I don't know I had placed a to go order for breakfast in the app, I came here, was told to pull up the lady yelled at me and told me I couldn't have it even though I already paid for it and it was still within breakfast time when I drove up.
She asked to see my order, I show it to her , she apologizes and says we'll have your order shortly. I pull forward get my drink, she apologizes again and ask me to park. I park and within 6-10 minutes I had my order.
Atmosphere: 1
Food: 1
Service: 1
Natalia Morales
Sylvia is a horrible person!! WHO THE HELL SCREAMS AT A CUSTOMER!!! YOUR COMPANY MESSED UP AND YOU SCREAM AT THE CUSTOMER!!
MY ORDER WAS IN ON TIME MS.SYLVIA!!! I PUT IT IN BEFORE BREAKFAST ENDED SYLVIA!!! HERE THE PROOF THAT YOU WERE SAYING WAS WRONG SYLVIA!!! SEE SYLVIA!!! 10:51 SYLVIA!!!
OWNERS BETTER FIX THIS. BUT MAYBE THE OWNERS ARE THE PROBLEM BECAUSE THE REVIEWS ARE ALL BAD ABOUT THE SERVICE HERE.
Atmosphere: 1
Food: 1
Service: 1
Benjamin Cerna
Came here today and the service was fast and friendly, which was awesome. The inside of the place was really clean too, which is always a plus. I liked that they had self-kiosk service, it made ordering a breeze. Unfortunately, the chicken burger I got was a bit of a letdown because it was definitely overcooked. I let the worker know and they gave another one but that one was also overcooked. Overall, it was a mixed experience.
Atmosphere: 5
Food: 2
Service: 5
Patricia Caddell
Good food, great service.
Atmosphere: 5
Food: 5
Service: 5
Joel Anderson
Got my order wrong
Atmosphere: 1
Food: 1
Service: 1
Adriana Gutierrez
Says it closes at 11 but they close at 10 update your hours
G Smilgin
Rude managers
Atmosphere: 4
Food: 3
Service: 1
Matthew Delgado
I don’t usually expect much from fast-food service, but this McDonald’s location had some of the rudest employees I’ve ever dealt with. I was handed a cold burger, and I politely asked if it could be remade. That shouldn’t be a big deal. Instead, the employee handling my order questioned why I wanted it remade and acted as if it was difficult to understand a simple request.
When they finally brought the replacement out, it was obvious they’d intentionally made it worse — the burger was soggy, overheated, and handed to me with a disrespectful smirk. It was clearly done as a joke between the manager and the crew.
To make things worse, after giving me my pie, the manager made a sarcastic comment: “Be careful, it’s hot,” continuing the unprofessional behavior. It’s disappointing, but based on this experience, it’s clear the staff at this location needs much better training from the owner/GM. This kind of treatment is completely unacceptable. “If you don’t like your job, find one to makes you happy”
Today I stopped by for a big breakfast with hot cakes my order the food and the service was the best ..The young lady taking orders was so friendly and the person in front was a manager karina I believe she was so friendly..I appreciate the service great job 👏
Atmosphere: 5
Food: 5
Service: 5
Zachary Green
Terrible service, they take forever and mess up your order almost every time.
Atmosphere: 1
Food: 2
Service: 1
Cant buy my Reviews
Good service chicken sandwiche was like rubber
Tracy Smith
It's McDonald's everything was good other than they forgot my hash brown and didn't know till I was already down the road 🙃
Atmosphere: 4
Food: 4
Service: 4
No Way
Went to order lunch in the drive thru at 10:27am. They refused to take my order saying they aren't not allowed to until 10:30am. I used to work for McDonald's I know they start making lunch products at 10:20am so they will be ready for the lunch rush. I feel this was totally bull. I was will to pay and wait for the menu to switch over.
Ordered through DoorDash and didn’t recieve half of my items. 30$ order. Called the restaraunt and explained what happened and the manager Joanna was rude and uncooperative. She didn’t care that her employees didn’t give me the items that I paid for and refused to give me my items, even though I had my receipt. She said that we had to go through DoorDash to fix it, which I understand, but DoorDash didn’t help us either. What I don’t understand is why they can’t just give me the food I paid for. You have it at the restaraunt and it’s paid for. But whatever, some people don’t have great management skills. Learn to hire managers who will work with the customer. Poor customer service and will not be going back here. DO NOT order from here. Edit: I went to another location and asked if they could help. They didn’t hesitate at all to give me my basket of fries and sauce when they weren’t even the ones who messed it up. Now I know the manager straight up lied to me. Disappointing
Atmosphere: 1
Food: 1
Service: 1
If I have to call the ACOSTAS EVERYDAY TO FIX THEIR RESURRANT I WILL!!
I ordered my breakfast through the app with more than 10 minutes before breakfast ended. I order, it charges my card, and I start to drive down the street to get my order. I pull up within a few minutes of ordered but before breakfast ends. I tell the speaker box i have a pink up and immediately the worker taking orders is rude and tells me to pull forward. I pull up and she very angrily tells me she can't do breakfast because it's over. I said oh but I ordered it before I got here and I tried to show the receipt but she yells at me to wait, slams the window, and starts screaming that I'm not listening. I have no idea what's going on but she's yelling in the window about me and my order when finally a manager comes up and asks what's going on. I said, I don't know I had placed a to go order for breakfast in the app, I came here, was told to pull up the lady yelled at me and told me I couldn't have it even though I already paid for it and it was still within breakfast time when I drove up.
She asked to see my order, I show it to her , she apologizes and says we'll have your order shortly. I pull forward get my drink, she apologizes again and ask me to park. I park and within 6-10 minutes I had my order.
Atmosphere: 1
Food: 1
Service: 1
Sylvia is a horrible person!! WHO THE HELL SCREAMS AT A CUSTOMER!!! YOUR COMPANY MESSED UP AND YOU SCREAM AT THE CUSTOMER!!
MY ORDER WAS IN ON TIME MS.SYLVIA!!! I PUT IT IN BEFORE BREAKFAST ENDED SYLVIA!!! HERE THE PROOF THAT YOU WERE SAYING WAS WRONG SYLVIA!!! SEE SYLVIA!!! 10:51 SYLVIA!!!
OWNERS BETTER FIX THIS. BUT MAYBE THE OWNERS ARE THE PROBLEM BECAUSE THE REVIEWS ARE ALL BAD ABOUT THE SERVICE HERE.
Atmosphere: 1
Food: 1
Service: 1
Came here today and the service was fast and friendly, which was awesome. The inside of the place was really clean too, which is always a plus. I liked that they had self-kiosk service, it made ordering a breeze. Unfortunately, the chicken burger I got was a bit of a letdown because it was definitely overcooked. I let the worker know and they gave another one but that one was also overcooked. Overall, it was a mixed experience.
Atmosphere: 5
Food: 2
Service: 5
Good food, great service.
Atmosphere: 5
Food: 5
Service: 5
Got my order wrong
Atmosphere: 1
Food: 1
Service: 1
Says it closes at 11 but they close at 10 update your hours
Rude managers
Atmosphere: 4
Food: 3
Service: 1
I don’t usually expect much from fast-food service, but this McDonald’s location had some of the rudest employees I’ve ever dealt with. I was handed a cold burger, and I politely asked if it could be remade. That shouldn’t be a big deal. Instead, the employee handling my order questioned why I wanted it remade and acted as if it was difficult to understand a simple request.
When they finally brought the replacement out, it was obvious they’d intentionally made it worse — the burger was soggy, overheated, and handed to me with a disrespectful smirk. It was clearly done as a joke between the manager and the crew.
To make things worse, after giving me my pie, the manager made a sarcastic comment: “Be careful, it’s hot,” continuing the unprofessional behavior. It’s disappointing, but based on this experience, it’s clear the staff at this location needs much better training from the owner/GM. This kind of treatment is completely unacceptable. “If you don’t like your job, find one to makes you happy”
Atmosphere: 1
Food: 1
Service: 1
Amazing preparation of food.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Today I stopped by for a big breakfast with hot cakes my order the food and the service was the best ..The young lady taking orders was so friendly and the person in front was a manager karina I believe she was so friendly..I appreciate the service great job 👏
Atmosphere: 5
Food: 5
Service: 5
Terrible service, they take forever and mess up your order almost every time.
Atmosphere: 1
Food: 2
Service: 1
Good service chicken sandwiche was like rubber
It's McDonald's everything was good other than they forgot my hash brown and didn't know till I was already down the road 🙃
Atmosphere: 4
Food: 4
Service: 4
Went to order lunch in the drive thru at 10:27am. They refused to take my order saying they aren't not allowed to until 10:30am. I used to work for McDonald's I know they start making lunch products at 10:20am so they will be ready for the lunch rush. I feel this was totally bull. I was will to pay and wait for the menu to switch over.
Atmosphere: 1
Food: 1
Service: 1
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