Shipley Do-Nuts

Overpriced and low quality. Donuts looked a couple days old but it was too late when I took them to my son’s school for his birthday. Plus the woman that helped me on the morning of Nov 1st had her hair up - it was loose bun and even in her face - not in a tight bun or hair net. All I could wonder is how much of her hair was falling on the food… a bit disheveled.
With price, sanitation concerns and lacking quality - I’ll go elsewhere.

Food: 2

Service: 3

Great spot

Friendly people good donuts

Atmosphere: 4

Food: 4

Service: 4

Increased price, decrease in size. Shrinkflation sucks!!

Atmosphere: 4

Food: 4

Service: 4

They say they are open until 9PM. We'll I was there before 7 PM and they were closed. There website still says open at 8 PM.

Service: 1

You don't feel welcomed here, definitely not nearly as good as the Shipley's in Leon valley and way over priced. I will continue to drive to the LEON VALLEY where I feel welcomed and my kolaches are cooked all the way.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Sausage with Cheese & Jalapeño Kolache

Real review time!
It’s worth the drive to go somewhere else.

Food
Donuts were squished into a box

Service
Don’t come with in one hour of opening or one hour before closing. You will likely not be served.

Drive through
Impolite customer service

Price
Never got the price total or a receipt

Overall
It’s worth it to drive anywhere else for donuts. There are plenty of other locations if you are loyal to Shipley, if you’re not, this is a time to explore.

Atmosphere: 1

Food: 1

Service: 1

I don't typically leave reviews but after giving this location several attempts since they opened I have to say these are the worst Shipley's donuts and donuts in general I've ever had and we will not return. This last visit we actually threw them in the trash and I wish I had taken a photo of how poor and not at all fresh the quality was. I've never seen donuts look so bad and the taste is worse.
I was so excited when i found out this location was opening because we love the Bandera location and this is closer, but we definitely still drive out of our way to the one on Bandera because the quality is on a completely different level. My mom was also charged for items not received when she went and told me hers was so bad she took one bite and threw it away. Majorly lacking in quality, taste, freshness, and needing so much improvement at this location. Absolutely not worth the visit and the price is also way too high. Save yourself the disappointment and go to Instant Donuts nearby or Shipleys on Bandera rd near 1604 instead.

It was 8:45 when i pulled up to this location. Walked to the door cause i saw a worker on his phone behind the counter. The door was locked, fugured it was probably just drive-thru open..... i was wrong. I waited 2 minutes at the speaker and got nothing.
Went up to the window, the guy with glasses was still on his phone behind the counter.
It took him a minute to notice me. When he did, he threw his hand up and "cut his neck". I know that he meant they were closed but at that time is was 8:50.... i was looking at a sign that read "open 7 days a week 5 am-9pm"..... terrible Shirley's store. Terrible customer service.

Atmosphere: 1

Food: 1

Service: 1

the people here are great! but the food isn’t.
my donut was splattered and my kuhlaches were dry as can be!

Atmosphere: 1

Food: 1

Service: 3

Recommended dishes: Doughnut

I usually don’t place a review.. but I had to say this is the worst Shipleys I have ever experienced!! Horrible service.. donuts are not fresh and seem to b out of the frig! Can’t even tell u they don’t have the donuts u ordered til ur at the window with no choices!

There’s this young girl they have working the window at this location during mornings, and I’ve had multiple very negative encounters with her she’s is making this shipleys location look very poor as a company. I asked her on one of the occasions could she warm cold donuts up and she told me no but wait there’s more… this morning I tell her my order she shows blatant disregard of my order and proceeds to get my order completely wrong plus over charge me in the process. It wasn’t like I had a huge order….Her customer service is very poor I will be reaching out further because this is very unacceptable

Service: 1

It's really not that hard to make eye contact and speak when spoken to. The girl with the dreadlocks must be a mute. If I was spoken to, I didn't hear it. Probably has a problem serving white boys with shaved heads and tattoos. She didnt look to thrilled to see me. Cant say I was either. Never coming back here. ??

Atmosphere: 1

Food: 1

Service: 1

This morning I went to get an iced coffee and donut holes and had a horrible experience. I ordered an iced vanilla latte and chocolate donut holes. When I approached the window, the gentlemen handed me plain donut holes...not what I ordered and didn't even offer to correct it when I brought it up. Then after about 5 minutes a lady approached the window with my latte and said sorry for the wait as the machine wasn't working which made me question what is wrong with it and if the coffee would actually be good. When she handed me the latte the lid was not on and so the latte spilled all over my scrubs and car. The lady just froze and did not say or do anything but just closed the window. I proceeded to drive away and try to dry myself off with the 1 napkin they provided me with. Not a great way to start my day. Please work on your attention to detail and customer service. I will now smell like vanilla latte the rest of the day and show up to work with wet pants with no caffeine.

Atmosphere: 5

Food: 4

Service: 1

Recommended dishes: Doughnut

LOVE SHIPLEYS BEST DONUT PLACE !!!