I always have to wait like 10 minutes before they take my order they are unprofessional food cold and overcooked sometimes. Staff is very rude
Atmosphere: 1
Food: 1
Service: 1
Karen Gonzales
I was disappointed in the $3 cheese fries yes I got a small but damn sonic add a lil bit more fries n cheese lmao
Atmosphere: 5
Food: 2
Service: 5
Stephanie Tucker
We ordered two sausage breakfast burritos via the app, but upon receiving our order, we discovered they were missing the eggs. This was not communicated to us beforehand, which was disappointing. Additionally, the two Sonic kids cheeseburgers we ordered came with cold and unappetizing tots instead of fries. Furthermore, one of the cheeseburgers lacked cheese altogether, requiring us to request a remake. When we asked for mustard, as requested in the app, it was initially overlooked. Overall, this experience lacked clear communication and left much to be desired.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mozzarella Sticks with Marinara, Sonic Cheeseburger, Fries, Burger, Onion Rings, Mozzarella Sticks
Misty Wilson
Love the people that work here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese Coney, Mozzarella Sticks with Marinara, Sauce, Chili Cheese Fries, Sonic Cheeseburger, Cherry Slush, Cheese Fries, Waffle Cone, Popcorn, Mango, Strawberry, Sandwich, Fries, Tots, Burger, Onion Rings, Sonic Blast, Corn Dog, Mozzarella Sticks, Hot Dog
Crystal Ramirez
When we got to sonic we had to keep pushing the Button to order.. the guy came outside and says that the wires inside the box maybe messed up and just make sure the red button keeps flashing in order to do the order… we then go to order and the guy on the other end never asked us what sizes or drinks or sides we wanted for our food… we needed to tell me after the order was taken.. food came out fairly quickly which is a good thing cause most times we wait forever on coney dog night… my husband who ordered onion rings and 2 coney dogs asked for ketchup and the male who brought us our order said our manager forgot to order ketchup…. How do you forgot to order ketchup and a fast food restaurant… so then he went and asked them is there a way I can get a cup on the side in which they brought us one and said our manager told me only one cup as we are running low… so disappointed on how these Sonic’s are becoming and how they are being managed.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Mozzarella Sticks with Marinara, Chili Cheese Fries, Sonic Cheeseburger, Burger, Onion Rings, Mozzarella Sticks, Hot Dog
Candice Robertson
Slow service!
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Chili Cheese Coney, Sundaes
Big Ezay
This location, in particular, really made me stay away from sonic for a while, since the whole covid thing honestly because service was terrible, almost felt like a customer was a bother and always out of their main attraction "ice-cream". Today was different, gave them another chance and same thing barely any cars and it took them forever to take our order.
Atmosphere: 1
Food: 2
Service: 1
Vincent Brown
Dont eat here waited for 20 mins and watched an employee pick her nose and the manager stick his hands in the trash while continuing to
Atmosphere: 1
Food: 1
Service: 1
Frank Almaraz
Ordered burgers and tots on the app. Still took 30 min to get out food.
Atmosphere: 2
Food: 5
Service: 2
Tanisha Wiley
It's always a hit and miss when I come here, lukewarm tots, my drink is incorrect. It takes forever to get your food. What is the point of ordering from the app, the app is supposed to make the process faster.
Pathetic service. Waited over 30 min and didn’t even get the food I ordered.
Atmosphere: 1
Food: 1
Service: 1
Sherree Millender
My food was not correct, however Cindy came out and took care of everything. She was very polite and helpful. Thank you Cindy!!!
Food: 4
Service: 4
Recommended dishes: Fries, Burger
Chris Rosas
Every time I've been at least one of the carstops is broken. Customer service sucks and the food takes forever. We were the only people there and it took over ten minutes to get my order.
Atmosphere: 1
Food: 3
Service: 2
Jamie Angelle
My family and I went here for 3 drinks! 3 drinks and waited over 30 minutes! I orederd through the mobile app prior to getting there to speed up the time. I parked in the first stall #2 and pressed the red intercom 3 times. Nothing. I could see 4 people in there. Not sure what was going on but I mean seriously. Once the drinks came out they were full of ice more than the drinks I ordered. The gentleman who came out did not apologize, say thank you not a freaking word. Tossed my drinks at Me and left. Sorry for him to be over worked and underpaid. Shame on Sonic for not doing better for their employees. The one in Alamo Ranch is much better.
Atmosphere: 1
Food: 1
Service: 1
Melissa Gonzalez
Order the strawberry lemonade when came up to the window to pay I tasted it and it tasted like selt or water after explaining that there were no strawberries she said that it is good and that she wasn't going to remake it I said well then did you want to taste it after a 5 minute shouting magic back and forth I felt n her not listening and saying well that's your problem I'm not remaking it. I felt like throwing it in her face I just drove off because she refused to make it and I wasn't going to pay for it. She closed the window on me and went back and forth and I could see the expression on the other workers faces as they were laughing and joking like if I'm the one that's crazy I think that there are too many young people making products and it's not going to be how it should be manager needs to step up and take charge but how?when the mgr could care less MGMT needs to be firedand account for something
I always have to wait like 10 minutes before they take my order they are unprofessional food cold and overcooked sometimes. Staff is very rude
Atmosphere: 1
Food: 1
Service: 1
I was disappointed in the $3 cheese fries yes I got a small but damn sonic add a lil bit more fries n cheese lmao
Atmosphere: 5
Food: 2
Service: 5
We ordered two sausage breakfast burritos via the app, but upon receiving our order, we discovered they were missing the eggs. This was not communicated to us beforehand, which was disappointing. Additionally, the two Sonic kids cheeseburgers we ordered came with cold and unappetizing tots instead of fries. Furthermore, one of the cheeseburgers lacked cheese altogether, requiring us to request a remake. When we asked for mustard, as requested in the app, it was initially overlooked. Overall, this experience lacked clear communication and left much to be desired.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mozzarella Sticks with Marinara, Sonic Cheeseburger, Fries, Burger, Onion Rings, Mozzarella Sticks
Love the people that work here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese Coney, Mozzarella Sticks with Marinara, Sauce, Chili Cheese Fries, Sonic Cheeseburger, Cherry Slush, Cheese Fries, Waffle Cone, Popcorn, Mango, Strawberry, Sandwich, Fries, Tots, Burger, Onion Rings, Sonic Blast, Corn Dog, Mozzarella Sticks, Hot Dog
When we got to sonic we had to keep pushing the Button to order.. the guy came outside and says that the wires inside the box maybe messed up and just make sure the red button keeps flashing in order to do the order… we then go to order and the guy on the other end never asked us what sizes or drinks or sides we wanted for our food… we needed to tell me after the order was taken.. food came out fairly quickly which is a good thing cause most times we wait forever on coney dog night… my husband who ordered onion rings and 2 coney dogs asked for ketchup and the male who brought us our order said our manager forgot to order ketchup…. How do you forgot to order ketchup and a fast food restaurant… so then he went and asked them is there a way I can get a cup on the side in which they brought us one and said our manager told me only one cup as we are running low… so disappointed on how these Sonic’s are becoming and how they are being managed.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Mozzarella Sticks with Marinara, Chili Cheese Fries, Sonic Cheeseburger, Burger, Onion Rings, Mozzarella Sticks, Hot Dog
Slow service!
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Chili Cheese Coney, Sundaes
This location, in particular, really made me stay away from sonic for a while, since the whole covid thing honestly because service was terrible, almost felt like a customer was a bother and always out of their main attraction "ice-cream". Today was different, gave them another chance and same thing barely any cars and it took them forever to take our order.
Atmosphere: 1
Food: 2
Service: 1
Dont eat here waited for 20 mins and watched an employee pick her nose and the manager stick his hands in the trash while continuing to
Atmosphere: 1
Food: 1
Service: 1
Ordered burgers and tots on the app. Still took 30 min to get out food.
Atmosphere: 2
Food: 5
Service: 2
It's always a hit and miss when I come here, lukewarm tots, my drink is incorrect. It takes forever to get your food. What is the point of ordering from the app, the app is supposed to make the process faster.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Pathetic service. Waited over 30 min and didn’t even get the food I ordered.
Atmosphere: 1
Food: 1
Service: 1
My food was not correct, however Cindy came out and took care of everything. She was very polite and helpful. Thank you Cindy!!!
Food: 4
Service: 4
Recommended dishes: Fries, Burger
Every time I've been at least one of the carstops is broken. Customer service sucks and the food takes forever. We were the only people there and it took over ten minutes to get my order.
Atmosphere: 1
Food: 3
Service: 2
My family and I went here for 3 drinks! 3 drinks and waited over 30 minutes! I orederd through the mobile app prior to getting there to speed up the time. I parked in the first stall #2 and pressed the red intercom 3 times. Nothing. I could see 4 people in there. Not sure what was going on but I mean seriously. Once the drinks came out they were full of ice more than the drinks I ordered. The gentleman who came out did not apologize, say thank you not a freaking word. Tossed my drinks at Me and left. Sorry for him to be over worked and underpaid. Shame on Sonic for not doing better for their employees. The one in Alamo Ranch is much better.
Atmosphere: 1
Food: 1
Service: 1
Order the strawberry lemonade when came up to the window to pay I tasted it and it tasted like selt or water after explaining that there were no strawberries she said that it is good and that she wasn't going to remake it I said well then did you want to taste it after a 5 minute shouting magic back and forth I felt n her not listening and saying well that's your problem I'm not remaking it. I felt like throwing it in her face I just drove off because she refused to make it and I wasn't going to pay for it. She closed the window on me and went back and forth and I could see the expression on the other workers faces as they were laughing and joking like if I'm the one that's crazy I think that there are too many young people making products and it's not going to be how it should be manager needs to step up and take charge but how?when the mgr could care less MGMT needs to be firedand account for something
Food: 1
Service: 1