This was probably one of the worst experiences that I've had at Wendy's, especially as of late.
When I pulled up to the drive through about 9:55pm on November 25th after ordering a Biggie Jr. Bacon meal, I was informed that there would be a 10 minute wait, which would be 15 minutes if I wanted a chicken sandwich.
Since I had just gotten to town and did not want to have to find another restaurant that was open and close by, I decided to wait. My thought process was at least the wait would mean that my food would be fresh.
Amanda, the person at the window was not very courteous, especially considering the inconvenience that the situation posed to me as a customer.
After receiving my food and driving less than a mile from the restaurant, I learned that I was sadly mistaken. My sandwich was dry and cold, as were my fries. The sandwich didn't even have lettuce. The chicken nuggets were OK but I was very disappointed by this meal and the overall experience.
It's not to often that I give a 1 star, but this experience was deserving of it. I would highly suggest that customers find a different location that is more courteous and offers fresher food.
Atmosphere: 1
Food: 1
Service: 1
Val K
I’m an assistant manager at a restaurant and was very unpleased on how my salad looked it was brown and very watery. I didn’t ask for a refunds I just won’t ever be back. Never serve food that you wouldn’t eat yourself. However I understand with men in the kitchen they never pay attention to detail and quality
Atmosphere: 2
Food: 1
Service: 2
PARINAZ Estajlou
The staff at this location is extremely rude and mean. The cleanliness is very questionable
Atmosphere: 1
Food: 1
Service: 1
fela arce
The chicken nuggets and fries were delicious! Then I get to the burger. You all should be ashamed of yourself. Thinking that burger is edible? It was an old freaking burger. The meat was hard and cold. Misleading because the bun felt fresh. There was no way they didn't know. I customized and they left out what I didn't want. It's a shame too. I won't ask for my money back but I also won't come back.
Food: 1
Service: 3
Lori Rivero
Too expensive!!!
Atmosphere: 2
Food: 2
Service: 2
Roland Dubay
We stopped in around 10pm after being in the ER for 6 hours. Had 2 hamburgers and fries. All very good. Service was a bit slow even though no one else was there. Also, the place is sadly not being maintained as we noticed seating areas torn up.
Atmosphere: 3
Food: 5
Service: 3
sunset 22
Wendys business looks going bankruptcy. Especially the one at stone oak parkway in San Antonio looks standing up on the edge. First, the picture on google is wrong. The picture on google is a different store.
The real building is very old and built w/ dirty red bricks. When I ordered hamburger combo, drink machine was totally broken, chair cover for dining table was torn off, store floor is oily and very sticky, no A/C at all and smell inside store is like old attic. The one thing that stands out was the terrible service I had never seen before at most fast food businesses: My family stopped by wendys lately and ordered combo set. After paying, we just saw Wendy's event ads on the internal wall of the store. Since they didn't put this event ads on the window, only customers who came to the store were able to find that event ads. Right after paying, we turned our bodies and found this event ads which one special set is $7.99 for hamburger, milk shake and French fries. My daughter loved it. Since we just paid on cash register and didn't receive any food, I requested to get refund the order I made and order the event set instead. I was expecting we can get refund and order new one like other In and Out, McDonald, Chick-fil-a, and Jack in the box. But Wendys said no refund or new order with store credit. Wendys doesn't have any interest for customers' taste but have only interest in making money and profit. I made determination not to eat any Wendys food any longer and moved to In &Out near their store. I order one set of hamburger, canceled and requested refund for new order for different burger set. Cash register young lady right away processed to put credit back to my card and got new order for new food right away. I tested In & Out with same refund and new order as Wendys: the result was totally opposite. My family enjoyed hamburger at In & Out that night. I explained my terrible service I got from Wendys to In & Out staff and I said to them appreciation for quality services for customers. Yesterday was the last day to go to Wendys. I have been wondering why Wendys store at stone oak parkway always has no customers in dining room. Now, I got the answer why. Wendys employees and manager at stone oak parkway tried to earn money $12.00 for my daughter's hamburger set and lost the valuable customer who used to order 12 Wendys hamburger sets for my staff meeting every month or two. Now I have clear reason to change the fast food company because I completely lost trust on Wendys company.
Atmosphere: 1
Food: 1
Service: 1
Sarah Simpson
This location never has chocolate frosty's. I've come multiple times and they always say they dont have any. ):
veronica espinoza
Who ever own this Wendy doesn’t care for there employees to have them in the heat working no air condition coming from the heat going into hell, not enjoyable at all shame on the owner. Need to knock down the building and rebuilt a new one with new owner.
The worst service I haved!!! I’m very complain with the manager and the front desk employee , super rude and they refuse give me her name both of them .. I’ll never come back ! super sadly
Atmosphere: 1
Food: 5
Service: 1
Blake Mattingly
Dining room closed at 1230 on a Saturday. Both unsweet and sweet teas were disgustingly old. No chocolate frosties. Unfriendly staff.
Mrs. FAITHful
The crew today was Awesome. They fixed our drinks no problem with a smile. I'd recommend this an location to anyone.
Atmosphere: 5
Food: 5
Service: 5
Melvin K
Usually stop here for the spicy chicken sandwich. It’s pretty good. Good serving size and tastes good. Fries aren’t as good as McDonald’s or Whataburger thought.
Atmosphere: 3
Food: 4
Service: 4
Vilma Pena
Went to go buy 2 big chili and fries, and guess what they forgot to put so we could eat the chili's ( the spoons)
Fries cold wrong soda they gave us diet coke
Atmosphere: 3
Food: 1
Service: 2
This was probably one of the worst experiences that I've had at Wendy's, especially as of late.
When I pulled up to the drive through about 9:55pm on November 25th after ordering a Biggie Jr. Bacon meal, I was informed that there would be a 10 minute wait, which would be 15 minutes if I wanted a chicken sandwich.
Since I had just gotten to town and did not want to have to find another restaurant that was open and close by, I decided to wait. My thought process was at least the wait would mean that my food would be fresh.
Amanda, the person at the window was not very courteous, especially considering the inconvenience that the situation posed to me as a customer.
After receiving my food and driving less than a mile from the restaurant, I learned that I was sadly mistaken. My sandwich was dry and cold, as were my fries. The sandwich didn't even have lettuce. The chicken nuggets were OK but I was very disappointed by this meal and the overall experience.
It's not to often that I give a 1 star, but this experience was deserving of it. I would highly suggest that customers find a different location that is more courteous and offers fresher food.
Atmosphere: 1
Food: 1
Service: 1
I’m an assistant manager at a restaurant and was very unpleased on how my salad looked it was brown and very watery. I didn’t ask for a refunds I just won’t ever be back. Never serve food that you wouldn’t eat yourself. However I understand with men in the kitchen they never pay attention to detail and quality
Atmosphere: 2
Food: 1
Service: 2
The staff at this location is extremely rude and mean.
The cleanliness is very questionable
Atmosphere: 1
Food: 1
Service: 1
The chicken nuggets and fries were delicious! Then I get to the burger. You all should be ashamed of yourself. Thinking that burger is edible? It was an old freaking burger. The meat was hard and cold. Misleading because the bun felt fresh. There was no way they didn't know. I customized and they left out what I didn't want. It's a shame too. I won't ask for my money back but I also won't come back.
Food: 1
Service: 3
Too expensive!!!
Atmosphere: 2
Food: 2
Service: 2
We stopped in around 10pm after being in the ER for 6 hours. Had 2 hamburgers and fries. All very good. Service was a bit slow even though no one else was there. Also, the place is sadly not being maintained as we noticed seating areas torn up.
Atmosphere: 3
Food: 5
Service: 3
Wendys business looks going bankruptcy. Especially the one at stone oak parkway in San Antonio looks standing up on the edge.
First, the picture on google is wrong. The picture on google is a different store.
The real building is very old and built w/ dirty red bricks. When I ordered hamburger combo, drink machine was totally broken, chair cover for dining table was torn off, store floor is oily and very sticky, no A/C at all and smell inside store is like old attic.
The one thing that stands out was the terrible service I had never seen before at most fast food businesses:
My family stopped by wendys lately and ordered combo set. After paying, we just saw Wendy's event ads on the internal wall of the store. Since they didn't put this event ads on the window, only customers who came to the store were able to find that event ads. Right after paying, we turned our bodies and found this event ads which one special set is $7.99 for hamburger, milk shake and French fries. My daughter loved it. Since we just paid on cash register and didn't receive any food, I requested to get refund the order I made and order the event set instead. I was expecting we can get refund and order new one like other In and Out, McDonald, Chick-fil-a, and Jack in the box.
But Wendys said no refund or new order with store credit. Wendys doesn't have any interest for customers' taste but have only interest in making money and profit.
I made determination not to eat any Wendys food any longer and moved to In &Out near their store. I order one set of hamburger, canceled and requested refund for new order for different burger set. Cash register young lady right away processed to put credit back to my card and got new order for new food right away. I tested In & Out with same refund and new order as Wendys: the result was totally opposite. My family enjoyed hamburger at In & Out that night. I explained my terrible service I got from Wendys to In & Out staff and I said to them appreciation for quality services for customers. Yesterday was the last day to go to Wendys. I have been wondering why Wendys store at stone oak parkway always has no customers in dining room. Now, I got the answer why.
Wendys employees and manager at stone oak parkway tried to earn money $12.00 for my daughter's hamburger set and lost the valuable customer who used to order 12 Wendys hamburger sets for my staff meeting every month or two.
Now I have clear reason to change the fast food company because I completely lost trust on Wendys company.
Atmosphere: 1
Food: 1
Service: 1
This location never has chocolate frosty's. I've come multiple times and they always say they dont have any. ):
Who ever own this Wendy doesn’t care for there employees to have them in the heat working no air condition coming from the heat going into hell, not enjoyable at all shame on the owner. Need to knock down the building and rebuilt a new one with new owner.
Restaurantji Recommends
The worst service I haved!!! I’m very complain with the manager and the front desk employee , super rude and they refuse give me her name both of them .. I’ll never come back ! super sadly
Atmosphere: 1
Food: 5
Service: 1
Dining room closed at 1230 on a Saturday. Both unsweet and sweet teas were disgustingly old. No chocolate frosties. Unfriendly staff.
The crew today was Awesome. They fixed our drinks no problem with a smile. I'd recommend this an location to anyone.
Atmosphere: 5
Food: 5
Service: 5
Usually stop here for the spicy chicken sandwich. It’s pretty good. Good serving size and tastes good. Fries aren’t as good as McDonald’s or Whataburger thought.
Atmosphere: 3
Food: 4
Service: 4
Went to go buy 2 big chili and fries, and guess what they forgot to put so we could eat the chili's ( the spoons)
Service: 1
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