Ms. Annie at Whataburger is an absolute gem. She was genuinely kind, helpful, attentive, and funny from the moment we interacted with her. She went above and beyond during our visit, and it never felt forced—it felt sincere. Whataburger is truly fortunate to have an employee like Ms. Annie. Even more impressive than what she did was how she made people feel. She brought warmth, positivity, and energy that lifted everyone around her. You could see it not just in our experience, but in how she connected with others as well. Customer service like this is rare, and it made our visit memorable. Huge thank-you to Ms. Annie for setting the bar so high.
Atmosphere: 5
Food: 5
Service: 5
Payton Heath
service was amazing,we were helped by a girl named Kennady who was super helpful and patient when my 5 year old son was ordering for his first time!!!! would definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
J B
Ordered the big ranch wrap, med. Onion rings and med drink. Would recommend. Food was much better than last time.
Atmosphere: 4
Food: 4
Service: 4
Texas Mamaw
They were quick and my order was spot on!
Atmosphere: 5
Food: 5
Service: 5
M Walker
01/01/2026 - 8:35 My husband and daughter just came from this location and yes it was busy, but I placed my online order at 6:40 to be picked up at 7:40. My husband came home and my order was wrong. My drink my was incorrect it was supposed to be Fuze Raspberry tea but it was sweet tea, my burger only had mustard but I ordered it with everything plus bacon. July daughter’s hr burger only had ketchup no veggies. I orders two gravies but only got one and that one was only filled a quarter of the way. My large fries were not filled fully. I called and spoke with the manager Janie. Before I could even let her know what was wrong with my order she stated that there were more than 100 customers waiting and that I would have to come back another day to pick up my corrected food items! No apologies just excuses! I knew I shouldn’t have had my husband come to this location. We ALWAYS have issues with this location. Do better because I have been going to In and Out or Burger Boy because of these issues with Whataburger. I guess I will continue to take my business elsewhere!
Atmosphere: 1
Food: 1
Service: 1
Vernon Harp
The food was okay, the service is lacking. It feels like there is a very ineffective system when it comes to the dining room/pick up. At least 9 people were standing in the lobby with only one team member working up front all while other team members just passed by and ignored everything. It just felt like the dining room was a second thought and drive through is the most important thing.
Atmosphere: 2
Food: 4
Service: 2
Javier Luna
Customer service was slow inside. Drive thru was busy. People arguing outside and inside.
Atmosphere: 3
Food: 4
Service: 3
Bethany Morantes
Food was delicious and the two workers that help us order and greeted us were polite and up beat!
Atmosphere: 4
Food: 4
Service: 4
Marylou Gomez
Great food and service
Atmosphere: 5
Food: 5
Service: 5
Dan Warner
Food good, service is not always quick. Over all it’s a Whataburger.
At this point, I am tired of having to call back to the restaurant because a food was made wrong or something was missing. I’ve gotten used to checking bags to make sure everything is in there. Today, I was supposed to get a spicy chicken sandwich. Got home. There was a burger wrapped in the spicy chicken wrapper. I would rather drive an extra 10 minutes down culebra to get a chicken sandwich from Chick-fil-A. Do not recommend this location if ordering food to go.
Atmosphere: 2
Food: 1
Service: 1
Fancy Starr
I really don’t understand what is going on with some of these bigger food chains. I literally grew up eating Whataburger. Every Sunday after church. No matter what; the food has been great throughout my life. The last few times I have eaten Whataburger at different locations, something has changed. It wasn’t good anymore. I haven’t given up though. I am hoping my childhood favorite burger gets some good taste back into it. After taking just a couple of bites out of the burger, then having to toss it back into the bag and finally had to fight the urge to “meet ralph”. … This is sooooo sad.
Food: 1
Service: 4
Diana Costa
The service in the place is good, but if you ask to take it is terrible, you wait a long time.
Atmosphere: 3
Food: 3
Service: 2
Matt Crawford
Tough day today guys. 75¢ hamburgers definitely brought the crowds. Excellent job!!!
Atmosphere: 5
Food: 5
Service: 5
DDSuperStar
Food is good and they do forgot stuff sometimes but they do make up for it when asked. They forgot my fries from my chicken strip meal and gave me another meal for inconvenience!
Ms. Annie at Whataburger is an absolute gem. She was genuinely kind, helpful, attentive, and funny from the moment we interacted with her. She went above and beyond during our visit, and it never felt forced—it felt sincere.
Whataburger is truly fortunate to have an employee like Ms. Annie. Even more impressive than what she did was how she made people feel. She brought warmth, positivity, and energy that lifted everyone around her. You could see it not just in our experience, but in how she connected with others as well.
Customer service like this is rare, and it made our visit memorable. Huge thank-you to Ms. Annie for setting the bar so high.
Atmosphere: 5
Food: 5
Service: 5
service was amazing,we were helped by a girl named Kennady who was super helpful and patient when my 5 year old son was ordering for his first time!!!! would definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
Ordered the big ranch wrap, med. Onion rings and med drink. Would recommend. Food was much better than last time.
Atmosphere: 4
Food: 4
Service: 4
They were quick and my order was spot on!
Atmosphere: 5
Food: 5
Service: 5
01/01/2026 - 8:35 My husband and daughter just came from this location and yes it was busy, but I placed my online order at 6:40 to be picked up at 7:40. My husband came home and my order was wrong. My drink my was incorrect it was supposed to be Fuze Raspberry tea but it was sweet tea, my burger only had mustard but I ordered it with everything plus bacon. July daughter’s hr burger only had ketchup no veggies. I orders two gravies but only got one and that one was only filled a quarter of the way. My large fries were not filled fully.
I called and spoke with the manager Janie. Before I could even let her know what was wrong with my order she stated that there were more than 100 customers waiting and that I would have to come back another day to pick up my corrected food items! No apologies just excuses! I knew I shouldn’t have had my husband come to this location. We ALWAYS have issues with this location. Do better because I have been going to In and Out or Burger Boy because of these issues with Whataburger. I guess I will continue to take my business elsewhere!
Atmosphere: 1
Food: 1
Service: 1
The food was okay, the service is lacking. It feels like there is a very ineffective system when it comes to the dining room/pick up. At least 9 people were standing in the lobby with only one team member working up front all while other team members just passed by and ignored everything. It just felt like the dining room was a second thought and drive through is the most important thing.
Atmosphere: 2
Food: 4
Service: 2
Customer service was slow inside. Drive thru was busy. People arguing outside and inside.
Atmosphere: 3
Food: 4
Service: 3
Food was delicious and the two workers that help us order and greeted us were polite and up beat!
Atmosphere: 4
Food: 4
Service: 4
Great food and service
Atmosphere: 5
Food: 5
Service: 5
Food good, service is not always quick. Over all it’s a Whataburger.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
At this point, I am tired of having to call back to the restaurant because a food was made wrong or something was missing. I’ve gotten used to checking bags to make sure everything is in there. Today, I was supposed to get a spicy chicken sandwich. Got home. There was a burger wrapped in the spicy chicken wrapper. I would rather drive an extra 10 minutes down culebra to get a chicken sandwich from Chick-fil-A. Do not recommend this location if ordering food to go.
Atmosphere: 2
Food: 1
Service: 1
I really don’t understand what is going on with some of these bigger food chains. I literally grew up eating Whataburger. Every Sunday after church. No matter what; the food has been great throughout my life. The last few times I have eaten Whataburger at different locations, something has changed. It wasn’t good anymore. I haven’t given up though. I am hoping my childhood favorite burger gets some good taste back into it. After taking just a couple of bites out of the burger, then having to toss it back into the bag and finally had to fight the urge to “meet ralph”. … This is sooooo sad.
Food: 1
Service: 4
The service in the place is good, but if you ask to take it is terrible, you wait a long time.
Atmosphere: 3
Food: 3
Service: 2
Tough day today guys. 75¢ hamburgers definitely brought the crowds. Excellent job!!!
Atmosphere: 5
Food: 5
Service: 5
Food is good and they do forgot stuff sometimes but they do make up for it when asked. They forgot my fries from my chicken strip meal and gave me another meal for inconvenience!
Atmosphere: 4
Food: 4
Service: 5
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