Wingstop
17230 Autry Pond Road, Bulverde Rd Ste 101, San Antonio
(210) 494-0404
Recent Reviews
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Last two times I've ordered from this location the fries have zero seasoning. Asked the cashier today and she said that they were running out and trying to preserve it. Sounds like a supply chain issue or poor direction from management/ corporate. Do better Wingstop.
Atmosphere: 5
Food: 2
Service: 5
Lets start with positive feedback first. Customer service is always great. Always quick to help and have great attitudes. So thats a plus. Now for the negative I've gone to this location 4 times for pick up orders and sadly each time my order is wrong, cold, or messed up some how. Not sure what's causing this issue but it's always something wrong with my to go order. I have yet to dine in here so they might be better, but to go orders not so good. Most of the time my order is usually not correct by either, wrong sauce, no sauce, or not enough sauce. Along with even getting boneless wings. I know they are small and weird wing to order but if paying almost $17 don't skimp on the number of wings. Its already a small order. Order 10 count looked like chicken nuggets and was missing 2. And for the fries they never taste like the other wing stop location. Either taste old, no sugar, or whatever is put on the fries and even if I sit outside and order to go and walk in, they are always cold. So unfortunately have to give this place a 1 star. Will probably not be going back. Definitely will make the extra drive to go to another location, that always does a great job on to go orders. If you order to go here check your food before driving off.
Atmosphere: 3
Food: 1
Service: 5
Walked in and ordered Louisiana Rub and Garlic Parmesan. Catherine had the chicken wings dancing. Chris and everyone else here especially the gentleman that's 6ft8 give excellent customer service.
Atmosphere: 5
Food: 5
Service: 5
It stinks in here … and the service is super slow !
Atmosphere: 1
Service: 2
Recommended dishes: Chicken Wings
One of the employees, Ben was very kind and helpful. Great service and food is always perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Parmesan Wings
These people can never get an order correct. Every time we come here, they forget something from our order. And we do not place big orders, we order for three people. They tell us we have to drive all the way back to the restaurant to correct our order, they will not credit us what they forgot. They do not apologize for the inconvenience, they are downright rude when we go back to get the rest of what we paid for. Definitely going to look for another wing place, I don't care if it's a further drive, if I only have to drive there once per order.
Atmosphere: 1
Food: 5
Service: 1
Terrible customer service..
Atmosphere: 1
Food: 3
Service: 1
takes 2 hours for food no sense of urgency with the cooks
Atmosphere: 1
Food: 3
Service: 1
Always gotten stale wings no matter which one traditional or boneless, incompetent employees.
Staff was really nice and place was clean.
Atmosphere: 5
Food: 5
Service: 5
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It’s Lit!
Atmosphere: 5
Food: 5
Service: 5
Terrible service. Manager was sloppy and inconsiderate of our questions. Would never come to this location again. Absolutely terrible
Atmosphere: 1
Food: 1
Service: 1
Thank you so much for your service Rose knows how to treat the clients very well I was satisfied
Atmosphere: 5
Food: 5
Service: 5
I ordered 25 boneless wings on Uber Eats and the chicken looked synthetic or it was freeze dried for a long time. Nobody in my family could eat it because it didn't taste right and I tried myself but gave up and threw most of it away. It was such a waste of money and uber eats only kicked back $2 in uber eats credit for my next order. Wing Stop also messed up the bbq boneless wings order and have no idea what they gave in its place. It's as if it was bbq originally, but then someone used paper towels to wipe it all off. Can't trust ordering from wing stop again.
Food: 1
Cashier was great
Food: 5
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