My biggest gripe here is posting in several different places what your hours are and then not being open during said hours. I showed up here on a Monday at almost 8am and they weren't open but the door says open at 7 and Google says open at 7. Not hard to update hours.
Dunkin is my favorite coffee and it's a shame that this is the only one in town.
Megan
This is on campus which is really easy to get breakfast and they have amazing prices but students often take orders that aren't theirs and make people like me wait for long periods of time. I wish there was a verification to show that you can grab your order.
Atmosphere: 3
Food: 4
Service: 3
Gabriela Naime
I don't usually post reviews, but the service here is so terrible, I had to speak on it. Now, I don't mind the 30+ minute wait, it's to be expected when there's 47 people ordering at the same time. My issue is that the few times I've ordered from here, the coffee is seriously the worst. The employees either need to be re-trained on the recipes, or I don't know what. But, to be frank, it's clear the employees don't care. You can't even say anything to them if you have an issue because they always respond rudely and never actually solve the issue (i.e., today I asked for more sugar in my iced coffee because there was literally NONE even though it said it on my ticket; one of the girls took it, begrudgingly I might add, and when she gave it back, it was somehow WORSE?). I just left and took the loss because the last time I tried to speak up, trying to be as kind as possible, one of the girls spoke to me in the most degrading tone. I've worked customer service jobs myself and, I get it, it SUCKS but I wouldn't even treat my rudest customers the way these girls treat folks. They need to be re-trained or replaced because it's truly embarrassing. I also wanted to say that the señora that usually works in the back is not included in this complaint; she's been exceptional and very sweet every time I've interacted with her. Dunkin is the love of my academic life, but I don't think I'll be wasting money at this establishment anymore. Do better, y'all.
Atmosphere: 1
Food: 3
Service: 1
Jesus Silva
Without a doubt food is great here. Just unlucky this time.
Atmosphere: 3
Food: 5
Service: 3
Amaya Strachan
Waited 50 minutes to try and get my order. I asked after 40 if they had my ticket and got dismissed rudely , asked again and they had the order whole time. I don't mind waiting 15-20 minutes but 50 is too much
Sophia L
orders take over an hour because they just talk to eachother :/
Claudia Garcia
Been trying to call and the number they have online is fake it is not connecting to anything
Service: 1
Steve Cutrer
We go to Dunkin a few times per month. Great service and the food is always perfect. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Nusrat Tasnim
They serve rock hard bagels. Coffee is good tho.
L
Gross doughnuts. Make your doughnuts like Bosa doughnuts or just get out of business. Seriously dunking, you fail.
This is the 5th time I've order a plain matcha and they've added espresso to it.
Atmosphere: 2
Food: 1
Service: 1
Ross Arnold
Dunkin’ doughnut is the bomb. There is no better!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Dom
The girl that made my drink had no idea what she was doing it was supposed to be a Carmel iced coffee with sugar and taste horrible like there was no sugar or Carmel at all.
Atmosphere: 1
Food: 2
Service: 1
Anna
Madison is always very rude.
Atmosphere: 1
Food: 1
Service: 1
St
Food is frozen when you get it; one of the girls was SO rude to her customers for asking about the digital menu
Wheelchair accessibility: Not very accessible for disabled people
My biggest gripe here is posting in several different places what your hours are and then not being open during said hours. I showed up here on a Monday at almost 8am and they weren't open but the door says open at 7 and Google says open at 7. Not hard to update hours.
Dunkin is my favorite coffee and it's a shame that this is the only one in town.
This is on campus which is really easy to get breakfast and they have amazing prices but students often take orders that aren't theirs and make people like me wait for long periods of time. I wish there was a verification to show that you can grab your order.
Atmosphere: 3
Food: 4
Service: 3
I don't usually post reviews, but the service here is so terrible, I had to speak on it. Now, I don't mind the 30+ minute wait, it's to be expected when there's 47 people ordering at the same time. My issue is that the few times I've ordered from here, the coffee is seriously the worst. The employees either need to be re-trained on the recipes, or I don't know what. But, to be frank, it's clear the employees don't care. You can't even say anything to them if you have an issue because they always respond rudely and never actually solve the issue (i.e., today I asked for more sugar in my iced coffee because there was literally NONE even though it said it on my ticket; one of the girls took it, begrudgingly I might add, and when she gave it back, it was somehow WORSE?). I just left and took the loss because the last time I tried to speak up, trying to be as kind as possible, one of the girls spoke to me in the most degrading tone. I've worked customer service jobs myself and, I get it, it SUCKS but I wouldn't even treat my rudest customers the way these girls treat folks. They need to be re-trained or replaced because it's truly embarrassing. I also wanted to say that the señora that usually works in the back is not included in this complaint; she's been exceptional and very sweet every time I've interacted with her. Dunkin is the love of my academic life, but I don't think I'll be wasting money at this establishment anymore. Do better, y'all.
Atmosphere: 1
Food: 3
Service: 1
Without a doubt food is great here. Just unlucky this time.
Atmosphere: 3
Food: 5
Service: 3
Waited 50 minutes to try and get my order. I asked after 40 if they had my ticket and got dismissed rudely , asked again and they had the order whole time. I don't mind waiting 15-20 minutes but 50 is too much
orders take over an hour because they just talk to eachother :/
Been trying to call and the number they have online is fake it is not connecting to anything
Service: 1
We go to Dunkin a few times per month. Great service and the food is always perfect. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
They serve rock hard bagels. Coffee is good tho.
Gross doughnuts. Make your doughnuts like Bosa doughnuts or just get out of business. Seriously dunking, you fail.
Food: 1
Service: 2
Restaurantji Recommends
This is the 5th time I've order a plain matcha and they've added espresso to it.
Atmosphere: 2
Food: 1
Service: 1
Dunkin’ doughnut is the bomb. There is no better!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
The girl that made my drink had no idea what she was doing it was supposed to be a Carmel iced coffee with sugar and taste horrible like there was no sugar or Carmel at all.
Atmosphere: 1
Food: 2
Service: 1
Madison is always very rude.
Atmosphere: 1
Food: 1
Service: 1
Food is frozen when you get it; one of the girls was SO rude to her customers for asking about the digital menu
Wheelchair accessibility: Not very accessible for disabled people
Atmosphere: 1
Food: 1
Service: 1
Loading...