Popeyes Louisiana Kitchen

Love popeyes. Best chicken. I came in the other night and was given my meal for free. Seemed odd, but brushed it off as maybe them being nice.... but boy am I paying a different price for it! Cook all my meals at home and spent years in resteraunts so at home contaminants would be improbable. After reading the other reviews it checks out that their food probably made me sick. If your elderly or immune compromised stay away! Go to the one on i-35 or kyle. And if they refuse payment and offer you free chicken.... dont take it!

Atmosphere: 4

Food: 1

Service: 5

I asked for spicy but it wasn’t. You can tell it wasn’t even fresh chicken too they were older, cold and very thin. who charges for extra dipping sauce? They do apparently. Cheap. I guess not all franchises are the same some are just not worth the time.

Atmosphere: 1

Food: 1

Service: 1

I ordered a $6 box during 2nd Game of the finals. I opened my meal and it was missing my biscuit. SMH
It was a take out order so I didn’t even go back cause I was home already. Sucks.
I ordered on-line.

Atmosphere: 5

Food: 5

Service: 1

Food is always good. However the customer service is lacking. I’ve gone a few times and the employees always rush me even with nobody waiting. They’ve forgotten at least one thing from every order I’ve placed. No receipt and no napkins given. And clearly no care.

Food: 2

Why do they sell you Tenders Shrimp Bicuits and Never put Honey for Biscuits or any sauce for Shrimp or Tenders it's been going on for many many years

Atmosphere: 3

Food: 4

Service: 4

All the staff workers are rude and always charge me for incorrect items. I am always charged for random things and when I go inside to speak about what they charged me for, the Indian workers literally team up and scream at me. They act like they don’t understand what I ordered.
I’m very confused and concerned, not one professional worker when I try to explain what was happening.. I have had to dispute a couple of transactions due to being charged for things I did not receive, it has happened about 4-5 times now.
Again when I go to speak with a “manager” I’m met with unprofessionalism and the worst part is the whole staff was yelling acting like I was wrong, I know what I asked for, and they charged me for whatever they “thought” I meant. Even though I was speaking clear English.

Atmosphere: 1

Food: 1

Service: 1

Staff doesn’t read English well enough to properly take orders. Not to be rude but they aren’t able to read the receipt to give you your items correctly and I was screamed at by 5 employees. Absolutely horrendous experience and unprofessional conduct. Popeyes corporate needs to step in.

Atmosphere: 1

Food: 1

Service: 1

Third time ordering food here, and I see why the reviews are low. The color of the chicken is always off. It seems like the grease or oil they use is old, which makes the chicken taste like doodoo. My drinks are always bad. Even the sweet tea I ordered tasted bad. The Sprite I ordered was flat. That’s most likely due to no one replacing the syrups, so the drink machines have no CO2. The pie I got was also old and discolored. This store needs new management ASAP. Will never order from here again and will actively tell everyone I know not to order from this location.

Atmosphere: 1

Food: 1

Service: 1

These guys SUCK!

They’re always in an awful mood, never give me what my order asked for, and just consistently act as if they hate their job.

I went in early today on accident because google said they opened at 9:30, and when I finally did get my order back they gave me 2 pieces of shrimp and mistook 2 of my items.

I believe they all are incompetent and are weaponizing it by staying employed here. The whole store can’t be helped though, considering the manager hates his job too.

The chicken was over cooked and unable to eat they need new management

Atmosphere: 1

Food: 1

Service: 2

The young lady with the pink hair provided wonderful customer service and the food was awesome. I come to the store regularly and even though it's on the opposite side of the town I live I come to this one because of the quality of the food and the quality of the service

Atmosphere: 5

Food: 5

Service: 5

Est Popeyes experience ever.
The manager on duty needs to train all Popeyes employees.

Atmosphere: 5

Food: 5

Service: 5

Staff and management ignores and talks down to customers, even after making mistakes. Manager openly refuses to apologize. Avoid this location.

Atmosphere: 3

Food: 3

Service: 1

The cool atmosphere.

Atmosphere: 5

Food: 5

Service: 5

Not sure if I received the wrong order or if it was plainly taken wrong. I ordered a spicy 3pc tender combo and received a non-spicy 3pc bone in variety combo. Came home and was very disappointed. Wasn’t busy when I came and I ordered at the window where she could clearly hear me. Won’t return here.

Atmosphere: 2

Food: 1

Service: 3