Papa Johns Pizza
$ • Pizza
Hours:
790 Roy Richard Dr, Schertz
(210) 658-9000
About Papa John's
Customers' Favorites
Papa John's Reviews
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The customer service here is absolutely horrible the manager has No customer service skills neither do the employees…..you can’t use your points or rewards in the store they shut down the app and online ordering at 7pm it’s just a reckless mess …..as much as I love papa johns the one in schertz is absolutely GARBAGE
I order a small pepperoni pizza for delivery and after it was being prepared for 10 minutes I drove up there to pick it up since I didn’t want a cold pizza by the time it was finally delivered. They canceled the payment so I wouldn’t waste my money on a delivery fee and tip and it will take several days to go back to my card. I paid again then asked if I could get a coupon or a free drink and the manager told me since I already paid she couldn’t do anything unless we canceled...read full review
Ratings
Menu
Hours
| Monday | 10AM - 1AM |
| Tuesday | 10AM - 1AM |
| Wednesday | 10AM - 1AM |
| Thursday | 10AM - 1AM |
| Friday | 10AM - 2AM |
| Saturday | 10AM - 2AM |
| Sunday | 10AM - 1AM |
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Papa John's Pizza is a popular spot for a quick and fresh meal. Orders can be picked up or delivered, with minimal wait times. However, some customers have experienced longer waits, especially during busy periods. The food is best enjoyed immediately, as it doesn't reheat well. The restaurant's seating area can feel crowded, particularly on Friday nights, with customers waiting for their food. While the pizza is often described as "okay" and "pretty mid," there have been positive experiences regarding service and food quality. For instance, when a topping was missing from an order, the manager, Jared, and his employee, Jacob, quickly resolved the issue by getting the missing item, remaking the pizzas, and even offering a free pizza. Additionally, some customers have mentioned concerns about hygiene, noting that some workers were not wearing gloves or hairnets while preparing food. Despite this, there are positive interactions, such as staff entertaining children while making pizza dough, which enhances the overall experience.