I don't believe I will be eating here again.. dirtiest place in Terrell
Atmosphere: 2
Food: 2
Service: 2
Michael Spurbeck
Stopped in for a late lunch. Ordered the sirloin plate. Sirloin was ordered medium well. It was a little overcooked. No biggie. But a third of the steak was gristle and fat. See photo for the inedible portion that wouldn't cut with a knife. Also ordered soup with the plate. It never came, until after the meal was done and they were remaking the steak. Reminded the (very kind and sweet) waitress three times before getting it. Won't be stopping back at this one, and I like Denny's!
Update: second state came out perfect. Chicken soup was a little better than lukewarm so I didn't finish it.
Atmosphere: 3
Food: 2
Service: 2
Esme Sanchez
It was empty. So service was fast. Came on a Tuesday night after a HS soccer game.
Atmosphere: 5
Food: 5
Service: 5
Joe Schultz
Picking up a DoorDash Order as usually order was complete and ready to go when I arrived .
Atmosphere: 4
Food: 5
Service: 5
graci douglas
Wow I’ve never had nicer people serve me. As soon as I walked in was greeted cheerfully, was sat down immediately. Even though she wasn’t my waitress she asked for my drink and then an another waitress stoped and asked if I needed anything since my waitress hadn’t gotten to me yet. And it was only within 5 minutes of sitting down. Then my waitress matilla came and she was the most sweetest and observant server I’ve ever had. She asked for my name and used it the entire meal, I also heard her do it to all of her tables and she remembered every single one which is amazing. She would talk to you and could tell it wasn’t just customer service it was her being genuine. I’m someone who won’t ask for things because I’m a people pleaser, but she somehow would notice and read my mind and offer what I needed. Then as I left she gave me a sweet message from her own personal beliefs and it just really touched me. She is one heck of a waitress. The food was great, I got seated where it was freeeeezing cold but the lady at the checkout even apologized without me saying anything. I’d definitely come back to see matilla
Atmosphere: 5
Food: 5
Service: 5
Kris Newman
Denny's is one of the best places to have breakfast lunch or dinner anytime of the day ☺️
Atmosphere: 5
Food: 5
Service: 5
Linda Arriola
Service was amazing her name is Brittany she was definitely the best food was disappointing but not here to complain about that just here to brag on the service
Atmosphere: 3
Food: 1
Service: 5
Donna Crow
Great food great service anytime of the day!!! Always friendly and kept clean. Will be back 😄
Atmosphere: 5
Food: 5
Service: 5
Denice Escobedo
Came twice already and no one cares to seat you. Waited and the workers just look at you and ignore you. Never coming back to this location.
Service: 1
Local Karen
It’s Denny’s. I don’t believe I’ve actually ever gotten terrible service from a Denny’s restaurant.
Melodie has been the most wonderful person I met that day services impeccable would definitely recommend this place malodie customer service was natural friendly and very welcoming and is never rushing or seem like she’s in a hurry
Atmosphere: 5
Food: 5
Service: 5
Lee Wolf
I had a very disappointing experience with Assistant Manager Melodie during a recent visit. I placed two separate orders, but only one was brought out. I handed the bag to my son while calmly explaining to Melodie that there was another order. She checked the screen, called out the second order, and when I confirmed that was it, she power walked pass me over to my son and snatched the bag off his arm without saying anything he looked confused and nervous as well trying to get it off his arm while tugging it because it got stuck, she shouldn’t have interacted with him at all.
When I asked why she did that, she simply said she needed to check it. There was only one item in the bag, yet she went through it as if she was looking for something missing. She then handed it back to me without a word and continued to have an attitude for the rest of the interaction.
Later, when I returned to the restaurant to discuss the situation calmly with a manager only to find out she is one, I overheard her talking about the incident with other customers, which was unprofessional. When she finally approached me, she did so with a smirk, saying, “Oh, you had another order,” in a sarcastic tone. I explained again what happened and how she took the bag from my son instead of simply asking for it. She denied everything, saying there were cameras to prove it and that she “wouldn’t have done that.”
Whether or not the cameras confirm it, her attitude, lack of professionalism, and dismissive behavior were unacceptable, especially from a manager. It’s really unfortunate because I’ve always had positive experiences at this location, but Melodie’s behavior completely ruined that. Denny’s should take this as an opportunity to remind their leadership team that customer service and respect go a long way and ensure all customers are treated with respect and courtesy.
Atmosphere: 1
Service: 1
TruEngland
Best Dennys around town.
Atmosphere: 5
Food: 5
Service: 5
Jennifer Pickens
Best pancakes I've had in a very long time. Scrambled eggs were sub par, though, and the bacon should have stayed on the grill a little longer. Waitress was very sweet, but not very attentive. Prices were very reasonable, except for a child's portion of grapes = $1.99 extra. Restaurant and bathroom were clean and accommodating.
I don't believe I will be eating here again.. dirtiest place in Terrell
Atmosphere: 2
Food: 2
Service: 2
Stopped in for a late lunch. Ordered the sirloin plate. Sirloin was ordered medium well. It was a little overcooked. No biggie. But a third of the steak was gristle and fat. See photo for the inedible portion that wouldn't cut with a knife. Also ordered soup with the plate. It never came, until after the meal was done and they were remaking the steak. Reminded the (very kind and sweet) waitress three times before getting it. Won't be stopping back at this one, and I like Denny's!
Update: second state came out perfect. Chicken soup was a little better than lukewarm so I didn't finish it.
Atmosphere: 3
Food: 2
Service: 2
It was empty. So service was fast. Came on a Tuesday night after a HS soccer game.
Atmosphere: 5
Food: 5
Service: 5
Picking up a DoorDash Order as usually order was complete and ready to go when I arrived .
Atmosphere: 4
Food: 5
Service: 5
Wow I’ve never had nicer people serve me. As soon as I walked in was greeted cheerfully, was sat down immediately. Even though she wasn’t my waitress she asked for my drink and then an another waitress stoped and asked if I needed anything since my waitress hadn’t gotten to me yet. And it was only within 5 minutes of sitting down. Then my waitress matilla came and she was the most sweetest and observant server I’ve ever had. She asked for my name and used it the entire meal, I also heard her do it to all of her tables and she remembered every single one which is amazing. She would talk to you and could tell it wasn’t just customer service it was her being genuine. I’m someone who won’t ask for things because I’m a people pleaser, but she somehow would notice and read my mind and offer what I needed. Then as I left she gave me a sweet message from her own personal beliefs and it just really touched me. She is one heck of a waitress. The food was great, I got seated where it was freeeeezing cold but the lady at the checkout even apologized without me saying anything. I’d definitely come back to see matilla
Atmosphere: 5
Food: 5
Service: 5
Denny's is one of the best places to have breakfast lunch or dinner anytime of the day ☺️
Atmosphere: 5
Food: 5
Service: 5
Service was amazing her name is Brittany she was definitely the best food was disappointing but not here to complain about that just here to brag on the service
Atmosphere: 3
Food: 1
Service: 5
Great food great service anytime of the day!!! Always friendly and kept clean. Will be back 😄
Atmosphere: 5
Food: 5
Service: 5
Came twice already and no one cares to seat you. Waited and the workers just look at you and ignore you. Never coming back to this location.
Service: 1
It’s Denny’s. I don’t believe I’ve actually ever gotten terrible service from a Denny’s restaurant.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Horrible don’t come here!
Atmosphere: 1
Food: 1
Service: 1
Melodie has been the most wonderful person I met that day services impeccable would definitely recommend this place malodie customer service was natural friendly and very welcoming and is never rushing or seem like she’s in a hurry
Atmosphere: 5
Food: 5
Service: 5
I had a very disappointing experience with Assistant Manager Melodie during a recent visit. I placed two separate orders, but only one was brought out. I handed the bag to my son while calmly explaining to Melodie that there was another order. She checked the screen, called out the second order, and when I confirmed that was it, she power walked pass me over to my son and snatched the bag off his arm without saying anything he looked confused and nervous as well trying to get it off his arm while tugging it because it got stuck, she shouldn’t have interacted with him at all.
When I asked why she did that, she simply said she needed to check it. There was only one item in the bag, yet she went through it as if she was looking for something missing. She then handed it back to me without a word and continued to have an attitude for the rest of the interaction.
Later, when I returned to the restaurant to discuss the situation calmly with a manager only to find out she is one, I overheard her talking about the incident with other customers, which was unprofessional. When she finally approached me, she did so with a smirk, saying, “Oh, you had another order,” in a sarcastic tone. I explained again what happened and how she took the bag from my son instead of simply asking for it. She denied everything, saying there were cameras to prove it and that she “wouldn’t have done that.”
Whether or not the cameras confirm it, her attitude, lack of professionalism, and dismissive behavior were unacceptable, especially from a manager. It’s really unfortunate because I’ve always had positive experiences at this location, but Melodie’s behavior completely ruined that. Denny’s should take this as an opportunity to remind their leadership team that customer service and respect go a long way and ensure all customers are treated with respect and courtesy.
Atmosphere: 1
Service: 1
Best Dennys around town.
Atmosphere: 5
Food: 5
Service: 5
Best pancakes I've had in a very long time. Scrambled eggs were sub par, though, and the bacon should have stayed on the grill a little longer. Waitress was very sweet, but not very attentive. Prices were very reasonable, except for a child's portion of grapes = $1.99 extra. Restaurant and bathroom were clean and accommodating.
Atmosphere: 4
Food: 4
Service: 3
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