I ask for frozen cappuccino they told they couldn't do it .
Atmosphere: 4
Food: 2
Service: 2
N W
Love this Dunkin' location, it’s very clean and I always get a friendly greeting when I enter. The employees are always pleasant, donuts and coffee are super fresh. Had a chance to talk to the store manager Hannah and let her know this is my favorite Dunkin'. She is an absolute delight, definitely recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Dmitry Kaplun
My go to Dunkin’ on my way to the office!
Atmosphere: 5
Food: 5
Service: 5
Shawn Avery
Go there all the time friendly staff always a greeting food always fresh I love it
Atmosphere: 5
Food: 5
Service: 5
Lady Coqui (Ladycoqui)
I’ve deleted the app and not going back. The last two times I’ve been there the donuts have been stale. I don’t eat them till I get home and I do go in to buy them. The staff is fairly OK, but they spend too much talking instead of waiting on the customers. In the East Coast Dunkin’ Donuts (where I’m from) are very different the donuts nice and fresh. What happens here in Texas? I have no clue, but I’m done with Dunkin’ Donuts in Texas.
Atmosphere: 3
Food: 1
Service: 3
Robert L Davis II
Good coffee as expected. Service was better than okay.
Atmosphere: 5
Food: 5
Service: 5
BLIIZZARRRD
Wow, 38 years strong as a Dunkin supporter, but this may be my last venture. Stopped by for quick donut and breakfast wrap, which resulted in a 30 min wait listening to a horrible Playlist. Staff was not at all personable. By the end of my wait I didn't even want what I ordered. Next door is a Shipley which just last week resulted in a five star rating. Poor management, customer service, and environment will run your business to the ground. Hopefully Dunkin pulls together... lots of great memories... sad.
Atmosphere: 1
Food: 2
Service: 1
Tehseen Hussain
My daughter loves strawberry sprinkle donuts, this place makes it easy to count the sprinkles.
Atmosphere: 2
Food: 1
Service: 3
Liz Adams
This location is being ran into the ground. Look at their overall Google reviews/ratings. Does Corporate even care?
Came inside, guy in front of me ordered. Then girl that took his order (noise ring piercing, dark hair, Hispanic/Indian decent, wears glasses) just disappeared after taking his order. Never came back. I stood in line for another 4-5 mins, no one came to the counter.
Seems those in the drive thru are first priority over those that come inside. No one apologized for the wait or acknowledged me or others behind me in the growing line that was forming inside.
Then noise ring chick appears again, purse on shoulder and clocks out at 10:55 am at register right in front of me. Never acknowledges anyone or makes eye contact. Then looks up at line of people in front of her, and throws up the peace sign and walks out (check the camera system yourself). Then another 3 mins go by, we’re all just standing there. No one is coming to the counter to take our order. (Again check the camera system).
Then white kid, brown hair parted down the middle 90’s cut waits on me. Not trying to be disrespectful with my description of employees however no one is wearing name tags to identify them. Not one single employee.
Location seems very understaffed and out of items on their menu. Not sure where the Manager went that was previously managing the location over near PCA, but bring her back. I come here once every 3 months and it’s getting progressively worse with each visit.
Visit was on 6/1/25 at 10:45 am No one answers the phones either (during normal business hours).
There’s a Shipley’s directly next door (who was in business first), a Scooters directly across the street, and a Dutch Bros within walking distance. I’d suggest doing business with any of those places. Kinda sad too because this Dunkin location is the newest in the area and we wouldn’t be sad if they’d just close their doors 🤷🏻♀️
Jorge Soto
These morning, we went to get two sort of sandwich like every weekend but after we finish to get a breakfast or stomach, stir volution and finally after five minutes, you have to go to the bathroom just to let you know who’s cooking this morning that is wrong to the manager in charge, please pay attention
My kiddo loves the strawberry sprinkle donut, but they are often gone by the time we drive through, so he settles for chocolate. No complaints!
Atmosphere: 3
Food: 5
Service: 4
Jasmin Matos
Jasmine (My Name Twin!!) was absolutely amazing with customer service and making sure I felt great about everything! Also said I looked beautiful and it was the first time today someone said such a thing! She’s amazing and deserves all the credit!!
Atmosphere: 5
Food: 5
Service: 5
_8nonymous _
Went to this location and paid with Apple Pay and the next time I used AP it said I had no money on all cards linked to AP. I made the simple mistake of passing my phone to the cashier through the window out of sight. If you pay with AP don’t be so trusting. They need to be extending the pay pad out so you can see. They need to be investigated today.
Atmosphere: 5
Food: 4
Service: 1
Tony
This has got to be the worst location for a Dunkin I have ever seen in my life paired with the worst customer service. This location needs to close
Atmosphere: 1
Food: 1
Service: 1
Ally
Took a while while for someone to come through the drive through. Plus my order wasn’t correct and the food was burnt.
I ask for frozen cappuccino they told they couldn't do it .
Atmosphere: 4
Food: 2
Service: 2
Love this Dunkin' location, it’s very clean and I always get a friendly greeting when I enter. The employees are always pleasant, donuts and coffee are super fresh. Had a chance to talk to the store manager Hannah and let her know this is my favorite Dunkin'. She is an absolute delight, definitely recommend this location.
Atmosphere: 5
Food: 5
Service: 5
My go to Dunkin’ on my way to the office!
Atmosphere: 5
Food: 5
Service: 5
Go there all the time friendly staff always a greeting food always fresh I love it
Atmosphere: 5
Food: 5
Service: 5
I’ve deleted the app and not going back. The last two times I’ve been there the donuts have been stale. I don’t eat them till I get home and I do go in to buy them. The staff is fairly OK, but they spend too much talking instead of waiting on the customers. In the East Coast Dunkin’ Donuts (where I’m from) are very different the donuts nice and fresh. What happens here in Texas? I have no clue, but I’m done with Dunkin’ Donuts in Texas.
Atmosphere: 3
Food: 1
Service: 3
Good coffee as expected. Service was better than okay.
Atmosphere: 5
Food: 5
Service: 5
Wow, 38 years strong as a Dunkin supporter, but this may be my last venture. Stopped by for quick donut and breakfast wrap, which resulted in a 30 min wait listening to a horrible Playlist. Staff was not at all personable. By the end of my wait I didn't even want what I ordered. Next door is a Shipley which just last week resulted in a five star rating. Poor management, customer service, and environment will run your business to the ground. Hopefully Dunkin pulls together... lots of great memories... sad.
Atmosphere: 1
Food: 2
Service: 1
My daughter loves strawberry sprinkle donuts, this place makes it easy to count the sprinkles.
Atmosphere: 2
Food: 1
Service: 3
This location is being ran into the ground. Look at their overall Google reviews/ratings. Does Corporate even care?
Came inside, guy in front of me ordered. Then girl that took his order (noise ring piercing, dark hair, Hispanic/Indian decent, wears glasses) just disappeared after taking his order. Never came back. I stood in line for another 4-5 mins, no one came to the counter.
Seems those in the drive thru are first priority over those that come inside. No one apologized for the wait or acknowledged me or others behind me in the growing line that was forming inside.
Then noise ring chick appears again, purse on shoulder and clocks out at 10:55 am at register right in front of me. Never acknowledges anyone or makes eye contact. Then looks up at line of people in front of her, and throws up the peace sign and walks out (check the camera system yourself). Then another 3 mins go by, we’re all just standing there. No one is coming to the counter to take our order. (Again check the camera system).
Then white kid, brown hair parted down the middle 90’s cut waits on me. Not trying to be disrespectful with my description of employees however no one is wearing name tags to identify them. Not one single employee.
Location seems very understaffed and out of items on their menu. Not sure where the Manager went that was previously managing the location over near PCA, but bring her back. I come here once every 3 months and it’s getting progressively worse with each visit.
Visit was on 6/1/25 at 10:45 am
No one answers the phones either (during normal business hours).
There’s a Shipley’s directly next door (who was in business first), a Scooters directly across the street, and a Dutch Bros within walking distance. I’d suggest doing business with any of those places. Kinda sad too because this Dunkin location is the newest in the area and we wouldn’t be sad if they’d just close their doors 🤷🏻♀️
These morning, we went to get two sort of sandwich like every weekend but after we finish to get a breakfast or stomach, stir volution and finally after five minutes, you have to go to the bathroom just to let you know who’s cooking this morning that is wrong to the manager in charge, please pay attention
Restaurantji Recommends
My kiddo loves the strawberry sprinkle donut, but they are often gone by the time we drive through, so he settles for chocolate. No complaints!
Atmosphere: 3
Food: 5
Service: 4
Jasmine (My Name Twin!!) was absolutely amazing with customer service and making sure I felt great about everything!
Also said I looked beautiful and it was the first time today someone said such a thing!
She’s amazing and deserves all the credit!!
Atmosphere: 5
Food: 5
Service: 5
Went to this location and paid with Apple Pay and the next time I used AP it said I had no money on all cards linked to AP. I made the simple mistake of passing my phone to the cashier through the window out of sight. If you pay with AP don’t be so trusting. They need to be extending the pay pad out so you can see. They need to be investigated today.
Atmosphere: 5
Food: 4
Service: 1
This has got to be the worst location for a Dunkin I have ever seen in my life paired with the worst customer service. This location needs to close
Atmosphere: 1
Food: 1
Service: 1
Took a while while for someone to come through the drive through. Plus my order wasn’t correct and the food was burnt.
Atmosphere: 1
Food: 1
Service: 2
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