The food was good. I give it 3 stars because the inside was not esthetically pleasing at all. It didn't look clean. I changed my mind about eating inside. The trash was overflowing. The 2 employees were very nice.
Sonja S.
Great service! Manger was nice! Will return food is always hots at pick up. Thank you
Amy
The food is great, but the place could do better with the cleaning. It’s infested with flies! You can’t dine in because of the flies and it sucks, because I love their unlimited salsa bar. Please invest in a fly trap, they’re cheap at a nearby Home Depot or Lowes.
Shelcia Manson
Went in about 45 mins before closing everything was great but ordered flautas and they were a little dried out but the manager came from the back where he was cooking chickens and apologized to us and went and made them himself, they came out so fresh and he was so pleasant and professional and wanted to make sure the rest of our experience was awesome and it was. Hands down the best response of management I have seen in a long time. A+++ service
Michael Manson
The general manager is great. One of the reasons I eat here is he alway has a smile on his face. If he could only get a staff up to his standards the place would be great..
J Briones
I love the food here, I always get a whole chicken with double rice, the green salsa is my favorite. The food is great but the service can be better. Also the tortas are good.
Julia K.
They are so slow we were in the drive thru for 30 minutes before they even took our order!! With only 2 cars ahead of us!
J R.
The manager was rude as hell and there was no other customers there. So not sure why he was so unfriendly. Worst customer service ever from this chain. I'm confident that I can get equivalent mediocre food elsewhere. Pass.
Doug B.
Tasty chicken, good service! Will be back! Enjoyed the horchata and the flautist. Was very fast.
Caroline Rodgers
I’ve always had good experiences at this restaurant. The manager is friendly and professional, the food is served in a timely manner and it’s always delicious!
One of my favorite Mexican restaurants here so far. We usually get the taco combo and the red salsa is great! The staff is always friendly and helpful. Today we got helped by the GM Juan. He was amazing!
Daniela Oliden
El servicio pésimo y demasiado sucio el lugar no lo recomiendo para nada no vuelvo a ir ni comprar para llevar ….
Karyne N.
After receiving ads about Pollo Regio and their Tortilla Soup being offered for a limited time, I decided to find one near me and try it being a fan of the soup - this is the first store I’ve been to, after seeing a number of stores while driving.I placed my order for the Tortilla Soup to-go ($7.49) and also redeemed a reward from the Regio Rewards app for a churro ($2.75). While it was being prepared, I checked out their fresh salsa bar where there are small to-go cups to grab a few salsas to try. I opted for the Pico de Gallo, Salsa Verde, Cabbage with Carrots, and Salsa Roja.My order came out rather quickly and the owner and/or manager came out to greet me before I left. I could tell he was very dedicated to his business, sharing that they make all of the food in-house (he nicely pointed out some of the background “noise” and how that is the sound of the salsas being blended and made). I love the energy, dedication, and I could tell he cared about what he does from the heart.Now to the main event! I went to a few stores after getting my soup to-go, yet it remained warm and packed well when I got home. They packed the bowl of soup with care, securely with plastic wrap. It came with a side of Salsa Verde, jalapeño, and my tortilla strips I requested on the side (normally topped on the soup). The portion size is very generous and a good value for the price. There are nice large chunks of chicken along with vegetables, including celery, tomato, peppers, potato, and also pinto beans. There is plenty of broth and I really appreciated that the overall dish was not salty! It is prepared with some white cheese on the bottom as well, which melts in the warm soup, and topped with fresh avocado. Overall, I think the soup was nicely done and filling, a meal in itself.I tried the salsas and they are great! The Cabbage with Carrots has a great flavor, with touch of herbs. The Salsa Verde is deliciously creamy, with a nice savory flavor - I’d reuse the sauce for sure, like with eggs. Pico de Gallo was also tasty, but my favorite is the Salsa Roja! I could definitely eat a few portions of that.My Crema Churro, also a limited time offering, was also a nice treat that was not overly sweet.Thank you to the store for their hospitality and pride in your business - they are the type of kind-hearted, hard working people that keep local businesses going and personally inspire me! I would return to try their signature Mesquite-grilled chicken. To practice my Spanish: Gracias para el amor y cuidado en tu comida!
Necey Kaley
I have been coming here for years and the pictures should explain why.. sssssooooo good ???
JaLisa J.
I literally just left this location in the colony and I must say the food at this location is horrible. I ordered a stuffed potato with chicken and steak. The chicken is not fresh it's actually dried out and the steak is even worse the fact that it literally crunches while chewing. Sadly I was on lunch and do not have to go back for a refund but definitely will not order from this location again.
The food was good. I give it 3 stars because the inside was not esthetically pleasing at all. It didn't look clean. I changed my mind about eating inside. The trash was overflowing. The 2 employees were very nice.
Great service! Manger was nice! Will return food is always hots at pick up. Thank you
The food is great, but the place could do better with the cleaning. It’s infested with flies! You can’t dine in because of the flies and it sucks, because I love their unlimited salsa bar. Please invest in a fly trap, they’re cheap at a nearby Home Depot or Lowes.
Went in about 45 mins before closing everything was great but ordered flautas and they were a little dried out but the manager came from the back where he was cooking chickens and apologized to us and went and made them himself, they came out so fresh and he was so pleasant and professional and wanted to make sure the rest of our experience was awesome and it was. Hands down the best response of management I have seen in a long time. A+++ service
The general manager is great. One of the reasons I eat here is he alway has a smile on his face. If he could only get a staff up to his standards the place would be great..
I love the food here, I always get a whole chicken with double rice, the green salsa is my favorite. The food is great but the service can be better. Also the tortas are good.
They are so slow we were in the drive thru for 30 minutes before they even took our order!! With only 2 cars ahead of us!
The manager was rude as hell and there was no other customers there. So not sure why he was so unfriendly. Worst customer service ever from this chain. I'm confident that I can get equivalent mediocre food elsewhere. Pass.
Tasty chicken, good service! Will be back! Enjoyed the horchata and the flautist. Was very fast.
I’ve always had good experiences at this restaurant. The manager is friendly and professional, the food is served in a timely manner and it’s always delicious!
Restaurantji Recommends
One of my favorite Mexican restaurants here so far. We usually get the taco combo and the red salsa is great! The staff is always friendly and helpful. Today we got helped by the GM Juan. He was amazing!
El servicio pésimo y demasiado sucio el lugar no lo recomiendo para nada no vuelvo a ir ni comprar para llevar ….
After receiving ads about Pollo Regio and their Tortilla Soup being offered for a limited time, I decided to find one near me and try it being a fan of the soup - this is the first store I’ve been to, after seeing a number of stores while driving.I placed my order for the Tortilla Soup to-go ($7.49) and also redeemed a reward from the Regio Rewards app for a churro ($2.75). While it was being prepared, I checked out their fresh salsa bar where there are small to-go cups to grab a few salsas to try. I opted for the Pico de Gallo, Salsa Verde, Cabbage with Carrots, and Salsa Roja.My order came out rather quickly and the owner and/or manager came out to greet me before I left. I could tell he was very dedicated to his business, sharing that they make all of the food in-house (he nicely pointed out some of the background “noise” and how that is the sound of the salsas being blended and made). I love the energy, dedication, and I could tell he cared about what he does from the heart.Now to the main event! I went to a few stores after getting my soup to-go, yet it remained warm and packed well when I got home. They packed the bowl of soup with care, securely with plastic wrap. It came with a side of Salsa Verde, jalapeño, and my tortilla strips I requested on the side (normally topped on the soup). The portion size is very generous and a good value for the price. There are nice large chunks of chicken along with vegetables, including celery, tomato, peppers, potato, and also pinto beans. There is plenty of broth and I really appreciated that the overall dish was not salty! It is prepared with some white cheese on the bottom as well, which melts in the warm soup, and topped with fresh avocado. Overall, I think the soup was nicely done and filling, a meal in itself.I tried the salsas and they are great! The Cabbage with Carrots has a great flavor, with touch of herbs. The Salsa Verde is deliciously creamy, with a nice savory flavor - I’d reuse the sauce for sure, like with eggs. Pico de Gallo was also tasty, but my favorite is the Salsa Roja! I could definitely eat a few portions of that.My Crema Churro, also a limited time offering, was also a nice treat that was not overly sweet.Thank you to the store for their hospitality and pride in your business - they are the type of kind-hearted, hard working people that keep local businesses going and personally inspire me! I would return to try their signature Mesquite-grilled chicken. To practice my Spanish: Gracias para el amor y cuidado en tu comida!
I have been coming here for years and the pictures should explain why.. sssssooooo good ???
I literally just left this location in the colony and I must say the food at this location is horrible. I ordered a stuffed potato with chicken and steak. The chicken is not fresh it's actually dried out and the steak is even worse the fact that it literally crunches while chewing. Sadly I was on lunch and do not have to go back for a refund but definitely will not order from this location again.