Wendy's in Tyler

“The food was ok, at best.. our fries were cold and rubbery... they had to make chicken nuggets so they were fresh... but the fries were terrible. I have to give kudos to the employees... they were actually really nice and friendly.... that is one of my biggest complaints at most places... the employees are unfriendly and act like you're bothering them... these guys were the exception for a change“

“One night I was door dashing and a customer placed an order at this location. When I arrived there was a group of about 20 people there plus other customers. I waited and waited. The crowd was a little rowdy and I think there were only about 4 people working and with the chaos that was going on, they NEVER BROKE A SWEAT and got all of the customers orders out and they were all correct. Tonight, I went to this same location and ordered food in the drive through and when I bit into my burger, there was something that was long and white the was still in my burger. At first I thought that it was a string, but that wasn't it and I couldn't tell what it was. I took it back to inform and show them, even they didn't know what it was. The manager's eyes opened wide as she then realized that it was that thin film from the onion. I was good after I found out what it was but the manager still went above and beyond to make it right even though I told her that I was ok since she figured out what it was. One thing that I noticed is that, both times that I was at this location, the staff that she had working seemed like they wanted to be there and that they liked their job. You don't get that by being a terrible manager, so KT (the manager) keep up the fantastic work and I will definitely be back. The food was fantastic as well as everything and everyone else. This location I'm going to keep going to, passing the one that's muuuuch much closer to me. Thank you KT for displaying true customer service.“