McDonald's
415 S State Hwy 78, Wylie
(972) 442-5865
Recent Reviews
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We miss Maribel. The new GM sucks.
Atmosphere: 5
Food: 5
Service: 5
Got just what I ordered just took a while.
Atmosphere: 4
Food: 4
Service: 2
Amazing service. My four year old son is obsessed with McDonald’s and this place is super clean and super friendly. And he was happy with his food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dr Pepper
Long wait
Atmosphere: 1
Service: 1
Always good
Atmosphere: 5
Food: 5
Service: 5
Ordered on uber eats and they decided it was okay to not include the 3 orders of fries that I ordered
Atmosphere: 1
Food: 2
Service: 1
This was one of the worst experience in my life. My mobile app froze so I had to get down. There was a poor guy waiting for over 20 minutes. And everybody ignoring us in the register. Until I raised my voice and ask for somebody to help us. Really disappointed
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Cheeseburger
I didn't like the attention. They didn't give me what I asked for.
Atmosphere: 4
Food: 2
Service: 1
Got a large fry and get home and this is how full it was. CHECK YOUR FOOD BEFORE LEAVING THE WINDOW. This location is the absolute worst.
Atmosphere: 1
Food: 1
Service: 1
Sunday night after Super Bowl stood at the counter for 15 minutes workers made eye contact never said anything I had 2 pickups took more than 30 minutes
Restaurantji Recommends
I have never received a bad order nor have I ever experienced any bad customer service here. It’s very local for me and is always fast and friendly! I would work here!
Atmosphere: 5
Food: 5
Service: 5
If I could this McDonalds zero stars I would. So many people working there, not a lot of customers and yet it still took them 25 minutes to get the $5 McDouble meal deal. And the order wasnt even correct! Every time I go there its something. Never again.
Atmosphere: 1
Food: 2
Service: 1
Same as every other one
Atmosphere: 2
Food: 3
Service: 4
Y'all better pay the staff better
Atmosphere: 1
Food: 3
Service: 1
I am writing to express my dissatisfaction with the service I recently received at your establishment. On my visit, I attempted to place an order for a Cheeseburger Happy Meal. The manager instructed me to use the kiosk, which unfortunately, did not allow me to complete my order. Additionally, the app did not provide an option for a Cheeseburger Happy Meal. Despite explaining the kiosk issue and the missing app option, I was repeatedly directed back to the kiosk. At this point, I had already placed my fiance's order via the app, and it was becoming cold as I waited for assistance.
After considerable frustration, another employee kindly took my Happy Meal order at the register. However, the manager then intervened and canceled the transaction, instructing the employee not to allow me to pay. This experience left me feeling completely disrespected and upset.
As I was waiting to pick up the order placed in the app, I asked for a few ketchups and honey mustard. The staff member responded with hostility, stating that I should have mentioned everything I needed earlier, despite my multiple requests. When I asked for honey mustard for the fifth time, I was again met with rudeness.
During this time, the manager started yelling at employees, threatening to fire anyone who left. Customers were also complaining about having gone through the line multiple times without receiving their orders and being instructed to pull up without any resolution. The manager was yelling at customers, refusing to issue any refunds.
This incident has led to the worst experience I've ever had at any business location. I am hopeful that you will address these concerns and improve the service at this location.
Kid-friendliness: Tablets for kids to use to play games
Atmosphere: 1
Service: 1
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