Stood in line for 20mins. Only one person in store. Girl was taking a forever order. Put them on hold for Pete's sake. I waited patiently and decided to leave.
Paige Blake
UPDATE YOUR HOURS ONLINE for the love of God. Clearly lots of people in the reviews have had this issue, so BECAUSE of this , I showed up even earlier (8:30pm in case they actually closed at 9pm instead of 10pm that shows online !? But no apparently they close way earlier , WHAT TIME DO YOU ACTUALLY CLOSE ?!? and stick with it .. stop pissing people off and wasting our time by driving over there, be honest with your hours , it's literally the easiest and simplest thing a business could do out of respect for our time .... Not coming back here at all.
Ashley Hoover
I ordered an Ice Cream cake online for my son’s 2nd birthday. They called me the morning I was supposed to pick it up and asked what I wanted to be written on it. Super simple “Happy 2nd Birthday CJ”. My husband didn’t check the cake before he left and needless to say-we were pretty disappointed when we got home by the quality of the writing. I would have rather they just left it blank.
Kaylien Lopez
We usually love cold stone but had the worst experience at this location. We ordered online for pick up and when we got there it was super busy and it seemed like the employees were just talking and taking their time instead of actually helping the customers. We got home and the carton of ice cream is only half full and it was vanilla instead of cake batter. Super disappointed with this location.
Dustin Alexander
Go to any Coldstone location other than this one. Coldstone is my favorite ice cream store but this location fails to live up to Coldstone standards. They always give extra small portions and try to skimp on mix ins. The “gotta have it” I ordered tonight barely reached the top of the cup, other locations always give more than can even fit in the cup. I’ll be visiting other locations from now on.
Harry Dunn
Guy with curly long hair was rude. He made a very strange unnecessary joke instead of just taking my order. It weirded me out. Definitely won’t be back.
Jason Thomas
Don't order from this Coldstone. They literally can't get a single order right ever.
They typically leave entire items out.
If it happened once, it would be okay, but it's literally every single time.
AnunnakiAtlantean
Every time I’ve tried to go here as a Walk In or order Ice Cream from a food delivery service like Uber Eats especially for a Buy 1 Get 1 Deal it’s takes forever. This store is constantly short staffed. 3 different Uber Eats drivers opted out before one completed the order. 3 Strikes you’re out.
Zach Bateman
The people who served us tonight were very very sweet.
Viktor Zalozh
Horrible. 20 people in line 2 workers behind counter barely moving. 1 hour wait time. Owner needs to get schooled
Had the coffee ice cream on a waffle cone and I was in HEAVEN!! SOOOOOO DEEEEELICIOUS!
Cristian Franco
Wanted an ice cream their hours say they closed at 10 got there 9:50 doors where close and they didn’t even look at us they act like we were not there
MBH
I have visited a number of Cold Stone Creameries, but this is by far the worst one of their entire chain!!! The cold stone had not been cleaned after any of the previous orders, my order had at least 2 different flavors added because they did not clean the stone before preparing my order. The ice cream was not hard and the order was a melted mess!!! But they did nothing to try and firm up the ice cream and left about 20 percent of my order for the next person to enjoy!!! Don't waste your time or money here!!! GO SOMEWHERE ELSE!!!
Ethan Wallace
Very slow service, the two workers spent as much time chatting with each other as working to move the long line
Sarah Johncock
Closed, when online and their front door lists hours open on a Sunday. No note on the door to explain why they’re closed.
Stood in line for 20mins. Only one person in store. Girl was taking a forever order. Put them on hold for Pete's sake. I waited patiently and decided to leave.
UPDATE YOUR HOURS ONLINE for the love of God.
Clearly lots of people in the reviews have had this issue, so BECAUSE of this , I showed up even earlier (8:30pm in case they actually closed at 9pm instead of 10pm that shows online !? But no apparently they close way earlier , WHAT TIME DO YOU ACTUALLY CLOSE ?!? and stick with it .. stop pissing people off and wasting our time by driving over there, be honest with your hours , it's literally the easiest and simplest thing a business could do out of respect for our time .... Not coming back here at all.
I ordered an Ice Cream cake online for my son’s 2nd birthday. They called me the morning I was supposed to pick it up and asked what I wanted to be written on it. Super simple “Happy 2nd Birthday CJ”. My husband didn’t check the cake before he left and needless to say-we were pretty disappointed when we got home by the quality of the writing. I would have rather they just left it blank.
We usually love cold stone but had the worst experience at this location. We ordered online for pick up and when we got there it was super busy and it seemed like the employees were just talking and taking their time instead of actually helping the customers. We got home and the carton of ice cream is only half full and it was vanilla instead of cake batter. Super disappointed with this location.
Go to any Coldstone location other than this one. Coldstone is my favorite ice cream store but this location fails to live up to Coldstone standards. They always give extra small portions and try to skimp on mix ins. The “gotta have it” I ordered tonight barely reached the top of the cup, other locations always give more than can even fit in the cup. I’ll be visiting other locations from now on.
Guy with curly long hair was rude. He made a very strange unnecessary joke instead of just taking my order. It weirded me out. Definitely won’t be back.
Don't order from this Coldstone. They literally can't get a single order right ever.
They typically leave entire items out.
If it happened once, it would be okay, but it's literally every single time.
Every time I’ve tried to go here as a Walk In or order Ice Cream from a food delivery service like Uber Eats especially for a Buy 1 Get 1 Deal it’s takes forever. This store is constantly short staffed. 3 different Uber Eats drivers opted out before one completed the order. 3 Strikes you’re out.
The people who served us tonight were very very sweet.
Horrible. 20 people in line 2 workers behind counter barely moving. 1 hour wait time.
Owner needs to get schooled
Restaurantji Recommends
Had the coffee ice cream on a waffle cone and I was in HEAVEN!! SOOOOOO DEEEEELICIOUS!
Wanted an ice cream their hours say they closed at 10 got there 9:50 doors where close and they didn’t even look at us they act like we were not there
I have visited a number of Cold Stone Creameries, but this is by far the worst one of their entire chain!!!
The cold stone had not been cleaned after any of the previous orders, my order had at least 2 different flavors added because they did not clean the stone before preparing my order.
The ice cream was not hard and the order was a melted mess!!! But they did nothing to try and firm up the ice cream and left about 20 percent of my order for the next person to enjoy!!! Don't waste your time or money here!!! GO SOMEWHERE ELSE!!!
Very slow service, the two workers spent as much time chatting with each other as working to move the long line
Closed, when online and their front door lists hours open on a Sunday. No note on the door to explain why they’re closed.
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