Starbucks Coffee Company

Name: Starbucks Coffee Company
Address: 830 N State St, Orem, Utah, 84057, US
Telephone: (385) 223-2332
Price range: $
Rating: 3.6

$ • Coffee Shops

Hours:
830 N State St, Orem
(385) 223-2332

Menu Order Online

About Starbucks

Starbucks Coffee Company is a location that can feel like a home store away from home for visitors. The store itself is described as super cute, with beautiful wood paneling, bench seating, and bar seating, and it is noted as massive, the biggest some have seen. The ambiance is great and it smells amazing, though it can be packed with every table full of people on laptops.

Customer experiences vary significantly. Many reviews highlight friendly, personable, and amazing staff. Employees are commended for being patient, thoughtful, and displaying excellent customer service, with some taking time to explain menu items like Dubai bites. There are reports of quick, efficient service and delightful interactions, especially in the drive-through, where consideration is shown by providing bags with receipts, straws, and napkins. Some baristas perform lobby checks and engage with customers, creating a good experience. Specific drinks like a chai latte and a large shaken vanilla oat milk espresso are mentioned as delicious and made very quickly.

However, other experiences are lackluster and unpleasant. There can be long waits for a single drink with no connection at handoff, and overall partner vibes are sometimes not pleasant. Issues with store maintenance are noted, including a disorganized and messy impulse area and back line with visible dust and old beans spilled. A serious concern involved cheese and fruit boxes that were not dated, with mold on the cheese, and staff being unable to explain the expiration process. The welcome window is sometimes not observed, and engagement from staff can feel forced, as if they couldn't care less.

Despite the inconsistencies, several customers actively prefer this location over others closer to them because of the excellent staff and enjoyable atmosphere, making the visit worth it for them.