Cold Stone Creamery

We walked in and there were 2 boys that looked 16, with no manager (why is no manager there on a Friday night??) they didn’t acknowledge us once, I had to interrupt their conversation to order. They were having some inappropriate conversation the whole time we were there, and did not say a word to us. We both work in fast food so we have lots of understanding, but we were shocked by the lack of customer service let alone basic socialization skills.

Tyler, the boy who helped us , was super super rude. Made some super rude comments to us and when we asked about samples he said no and held angry eye contact until we so uncomfortable and then gave us a sample anyway . Just a super uncomfortable experience and i couldn’t wait to get out of there.

Terrible customer service from the 2 that worked the night shift today 03/08/2025. They even closed 30 minutes early

The worst costumer service ever
Mean unrespectful lazy employees 😴

2 employees working, one leaning on the counter on phone. while the second one was talking to a friend they had over. Did not get greeted. Got 4 like it sizes not a complete servings on any cup. 4 hours before closing, 3 empty slots of ice cream. Female refused to help us.

When my party of four people arrived at 7:00 pm on Saturday November 9th, the doors were LOCKED!! We knocked on the door because we knew they didn’t close till 10, as we entered the two teenage boys seemed very annoyed and verbally told us that they did not want to be making ice cream for the next hour (even though there was four of us) the employees that made our ice cream muttered under their breath about how annoying we were for coming in, and how they didn’t want to make our ice cream, as if it wasn’t their job. As more customers entered they got visibly more annoyed. Throughout our time there the two teenage boys had two friends loitering the whole time, they were complaining to their friends about how stupid it was that we were there, in front of everyone. I have NEVER been treated more poorly by an employee than my time here!! Very bad and unusual customer service!!!!!

Atmosphere: 1

Food: 3

Service: 1

We arrived at 7pm and the doors were locked. When we finally got let in, two teenage boys were very passive aggressive about the fact that we were there. We asked them when they closed and they told us 10pm but kept complaining about how they had to serve us. Throughout the whole time we were there they kept making passive aggressive comments. As more people arrived they got even more angry at others and said “omg now we got to serve ice cream for an hour” as if that isn’t their job. 0/10 would not recommend something needs to be done about this.

Atmosphere: 1

Food: 4

Service: 1

two boys working on saturday the 9th of november where the worst workers ever and they locked the doors at 7 and then complained the whole time they made our ice cream. they told me i was stupid and fat shamed me for getting a medium.

Got a Milkshake and it was yummy

Atmosphere: 4

Food: 4

Service: 3

Put an order for a cake. When to pick up and they forgot to make it. Manager was no where to found. And the teenager where backed and basically thrown under the bus. This place is a joke. This is the 2nd time they have done this to me. This was also for a birthday, so it was very disappointing.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Birthday Cake

Customer service was sub-par. Kudos to the young man working as fast as he could to get everyone's ice cream and check out customers. They had two other employees working in the back making cakes and never came out to try and help with the line that was 30 to 40 min long!

Atmosphere: 3

Food: 5

Service: 1

The staff was friendly and fast. Very good service.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Waffle Cone

Look at how little ice-cream we got, and it was completely melted as she served it -this was over $7! Total waste of money.

Food: 1

All the people hating are just opps I went there and a very kind fella named Keegan helped me, ice cream was absolutely scrumdiddlyumptious. And to the owner all the one star reviews are expecting 10/10 Keegan some people could reach that hierarchy training for 50 years. Make Keegan the boss man of cold stone then you will see your rating go from 3.4 to 5

Atmosphere: 5

Food: 5

Service: 5

Disappointed, this place is going down hill. Waited 30 mins on a Saturday afternoon to find out they are out of milk and bananas. Could not get what I wanted