Cafe Rio Fresh Modern Mexican

Update: I genuinely hate this place! I came a second time thinking maybe it was the service that day from my previous visit, but nope its the whole store apparently. AGAIN extremely watery tacos falling apart and still nothing has flavor, taste like im eating mush that all taste the same! I had to use alot of salt to finish, plus the eggs are those microwaved ones. Not coming back.

Not only were my tacos, very poorly put together with a combination of serving size and toppings. But the tortillas were extremely soggy and fell apart because of all the liquid in the tray.! Barffffffff

I ordered for my food under my birth name Yusuf. But I stood around from 19:40-20:06 without gettin my food. And when I looked at the screen they removed my name as though my order had been done.

I know it’s not the young lads fault because his team was not communicating or announcing what was done. But I stood around for that time infront of them waiting at the kiosks for my food but never got it. To top it all off I had seen with my own two eyes 8 people get their food before me.

It is kind of them to offer me a drink but I declined, because honestly what’s the point? I’m hungry not thirsty. Either way what’s done is done and honestly you’re better off going to Burger King or some slop fast food joint than to wait for cafe Rio

Great food!

This place has went down hill hard! Portions are so small and pay for everything

I don’t live near any Cafe Rio location but used to enjoy their food when I would pass through somewhere that had their food. But they seem to have changed their recipes on some items and it’s very disappointing. Their queso used to be SOO good and now it is DISGUSTING and the appearance is very unappetizing. It looks like vomit and the texture was also very grainy. I was so disappointed and only took a couple of bites before just throwing it all away. I won’t be back to any location.

Very nice food. Variety of options. Friendly staff

Portion is extremely less for the amount they charge, I used the kiosk machine to order a vegetarian bowl
But it was less than half. The food is good and flavours are nice of cilantro lime etc but I would suggest to be in the line and order so you can see the portion they add, the take out option isn’t worth the price as they give too less.
If u select add Cheese it’s just a bit ( nothing like chipotle)
I paid 13$ for a vegetarian bowl with guac.

They even missed to give sour cream on the side which I had added in my order.

I normally don’t like to post bad reviews but maybe this girl had a bad day. I ordered extra meat and extra sauce. I politely told her I ordered extra meat because I watched her do one small meat scoop. She said, “it’s in there.” I said ,”oh ok because I didn’t see you put extra I’ll just buy more.” I approach the check out counter and an older Hispanic lady asks the girl who helped me in Spanish, “what does she want.” I spoke back in Spanish, “ more chicken because I ordered it and didn’t receive it.” So they give it to me and go down the opposite side of me and proceed to talk about me. I even gave them a tip because I know how hard it is to work at a restaurant. Anyway, I go back to my table and I recheck my bag before leaving and notice there wasn’t extra sauce. I go back and the older lady looks annoyed and says, “what you want?” I say “I didn’t get extra sauce.” I show her my receipt. She says,” ok here.” Slides it to me angrily and goes back to the other girl that first helped me and starts talking about me again. I take my stuff and leave. I get it, she may have had a long early day but kindness goes a long way. I won’t be back and I hope their customer service gets better.

Very dirty tables, and word to the wise... Don't use the online order. Much, much faster to go through the line. They serve the line first while you wait.

It was awesome!

Busy, cluttered, and they didn’t have chips. What kind of Mexican restaurant doesn’t have chips. Poor food management,

This place was awful even for an airport. Burrito to-go was put in the same container as the pico salsa, so your burrito will be soggy and break apart the moment you go to eat it. Oh, and coffee will be out and no one will care. Horrible place and overpriced.

I have been charged for the food I did not eat. This place charged me and then I was told that they run out of beef. They said they cancelled the transaction, but i have not received any refund.I wrote to customer service multiple times, I did not receive any feedback. Stay away from this place. Question to the person who will reply me: Will you refund my money?

You order at the kiosk and wait for a lifetime I'm literally the only one here and waiting horrible service!

Cafe Rio keeps getting worse and worse. At nearly every location I go to (which is not very often anymore), their service is lacking, their stores are dirty, and their food is cold and old. There are better places to eat. This location at the airport is a mess. Also, I didn't get my chicken.