Extremely poor experience on all sides of the house.
Food itself is nothing to write home about. Cheeseburger looks as though it was slapped together, had little to no flavor, and was drowned in ketchup. The root beer, which seems to be this locations’s claim to fame, was extremely weak. It’s more akin to soda water with a couple drops of syrup.
Came with a few of the mates and the waitress repeatedly got our orders wrong. Never got the waters we asked for, couple of meals were missing fries, some got onion rings instead of fries, and my burger didn’t come with mustard like the menu advertised.
The prices are outrageous for the quality of the food and service our group received. Charging $8 for my sad cheeseburger ought to be a crime, as it’s nothing short of highway robbery.
If you’re in the mood for a burger and fries, you’re better off going to another place that’s half the price but twice the food and twice the flavor.
Peter Cook
A classic diner experience. I'd recommend the cheese fries, the Big H burger (or it's variants), and a hot fudge milkshake/malt.
Robert Underwood
The place was super busy for the staff on duty. It was very loud in the dining room until the crowd thinned out. Burger was good. Fries were average.
Christina Bullough
Amazing staff & quality food.
Sage Penton
Awesome food and awesome service!
Gina Young
We love hires! It is a great place to take grandkids. The food is good and the atmosphere is fun.
morgan zimmerman
The food was great. However the older woman that seated us sure seemed annoyed at questions and rude. It might just be the way she talks but it was bad enough that my husband never wants to Come back. Mind you my husband very rarely gets mad. So your hostess is pretty bad.
Phyllis Moore
Saturday afternoon. Not too busy. Server was not friendly or interactive. Order came out wrong and told server. Was asked to give it back and it would be fixed. Everyone else had their order so said no would eat what was given. 5 minutes later the correct item was brought and placed on our table. Great. Never saw the server again for refills, questions etc. Other order of fish was semi cold. Got our bill. Went to pay and was told I owed more than the bill showed because the manager/cashier saw that we had an additional side item on our table. Tried to explain we didn't get what we originally ordered and the server then brought it out after we said no thanks on exchanging it. Why would be charged? Manager was somewhat rude and finally took the payment for the bill. Poor service and rather embarrassing exchange over their fault. Very disappointing.
Gwen Thelin (she slash her)
Burger
Tamirlan Imanzhanov
Waiters instead of serving talk to each other. I came to them yesterday and they asked me to wait on the table. I HAVE WAITED 15 WHOLE MINUTES AMD THEY WERE JUST LAUGHING WITH EACH OTHER TELLING SOME JOKES AND
Service was horrible. $16.75 for just a basic combo I expected at least a decent burger but it was far from good. Hires big h used to be great but it’s really gone downhill. After this experience I don’t think I need to go back anytime soon!
Atmosphere: 2
Food: 1
Service: 1
袁佳诗
Food was salty and greasy, but I had thought I might go back one day. Then 7 years ago when I was grabbing chipotle and used the shared parking lot, they booted my car and forced me to pay $100 to have my car back. However it was a shared a parking lot with all the restaurants circling around, and chipotle was one of them. There was also no signs about Chipotle does not share this parking lot. When I talked about my confusion with the booting guy and the servers in the restaurant, they all just acted indifferently and not giving a shit about what they are doing. Anyway, after they stole $100 from me, I never went back again.
Atmosphere: 1
Food: 1
Service: 1
Angie Coleman
Fantastic burger joint! Their Big H Country and pastrami burgers were delicious and very flavorful, although the bun was a little dry. Their cheese fries are definitely the way to go, but regular fries are also delicious. They’re cut fresh in the morning and the cheese fries are real shredded cheese, baked in an oven. None of that fake cheese shoved in a microwave crap. Our server was great- attentive but not annoying and she was proactive with refills of the incredible frosted root beer drinks. You can taste the flavor and individual spices in the home brewed root beer. Delicious!! Cherry lime aid was way too sweet.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Country H, Pastrami, Frosty Mug of Root Beer
Wiliam Schmidt
Used to be great , now it’s expensive crappy and bad service .
Atmosphere: 3
Food: 4
Service: 1
Kirsten Rice
It was a long time sense I have been there. It was just as I remembered great food and nice place
Extremely poor experience on all sides of the house.
Food itself is nothing to write home about. Cheeseburger looks as though it was slapped together, had little to no flavor, and was drowned in ketchup. The root beer, which seems to be this locations’s claim to fame, was extremely weak. It’s more akin to soda water with a couple drops of syrup.
Came with a few of the mates and the waitress repeatedly got our orders wrong. Never got the waters we asked for, couple of meals were missing fries, some got onion rings instead of fries, and my burger didn’t come with mustard like the menu advertised.
The prices are outrageous for the quality of the food and service our group received. Charging $8 for my sad cheeseburger ought to be a crime, as it’s nothing short of highway robbery.
If you’re in the mood for a burger and fries, you’re better off going to another place that’s half the price but twice the food and twice the flavor.
A classic diner experience. I'd recommend the cheese fries, the Big H burger (or it's variants), and a hot fudge milkshake/malt.
The place was super busy for the staff on duty. It was very loud in the dining room until the crowd thinned out. Burger was good. Fries were average.
Amazing staff & quality food.
Awesome food and awesome service!
We love hires! It is a great place to take grandkids.
The food is good and the atmosphere is fun.
The food was great. However the older woman that seated us sure seemed annoyed at questions and rude. It might just be the way she talks but it was bad enough that my husband never wants to Come back. Mind you my husband very rarely gets mad. So your hostess is pretty bad.
Saturday afternoon. Not too busy. Server was not friendly or interactive. Order came out wrong and told server. Was asked to give it back and it would be fixed. Everyone else had their order so said no would eat what was given. 5 minutes later the correct item was brought and placed on our table. Great. Never saw the server again for refills, questions etc. Other order of fish was semi cold. Got our bill. Went to pay and was told I owed more than the bill showed because the manager/cashier saw that we had an additional side item on our table. Tried to explain we didn't get what we originally ordered and the server then brought it out after we said no thanks on exchanging it. Why would be charged? Manager was somewhat rude and finally took the payment for the bill. Poor service and rather embarrassing exchange over their fault. Very disappointing.
Burger
Waiters instead of serving talk to each other. I came to them yesterday and they asked me to wait on the table. I HAVE WAITED 15 WHOLE MINUTES AMD THEY WERE JUST LAUGHING WITH EACH OTHER TELLING SOME JOKES AND
Service: 1
Restaurantji Recommends
Service was horrible. $16.75 for just a basic combo I expected at least a decent burger but it was far from good. Hires big h used to be great but it’s really gone downhill. After this experience I don’t think I need to go back anytime soon!
Atmosphere: 2
Food: 1
Service: 1
Food was salty and greasy, but I had thought I might go back one day. Then 7 years ago when I was grabbing chipotle and used the shared parking lot, they booted my car and forced me to pay $100 to have my car back. However it was a shared a parking lot with all the restaurants circling around, and chipotle was one of them. There was also no signs about Chipotle does not share this parking lot. When I talked about my confusion with the booting guy and the servers in the restaurant, they all just acted indifferently and not giving a shit about what they are doing. Anyway, after they stole $100 from me, I never went back again.
Atmosphere: 1
Food: 1
Service: 1
Fantastic burger joint! Their Big H Country and pastrami burgers were delicious and very flavorful, although the bun was a little dry.
Their cheese fries are definitely the way to go, but regular fries are also delicious. They’re cut fresh in the morning and the cheese fries are real shredded cheese, baked in an oven. None of that fake cheese shoved in a microwave crap.
Our server was great- attentive but not annoying and she was proactive with refills of the incredible frosted root beer drinks. You can taste the flavor and individual spices in the home brewed root beer. Delicious!!
Cherry lime aid was way too sweet.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Country H, Pastrami, Frosty Mug of Root Beer
Used to be great , now it’s expensive crappy and bad service .
Atmosphere: 3
Food: 4
Service: 1
It was a long time sense I have been there. It was just as I remembered great food and nice place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Float
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