Shake Shack

Great chicken sandwich

Atmosphere: 5

Food: 5

Service: 5

Have to say it’s bad when no one is in line and you order your food. Then watch 2 other people order after you and get their food right away. Then the cooks look up and see my order turn red on the screen and then start my order after a 15 min wait at a fast food place. With no ordered before mine entered. The server just looks at me just dumb founded wondering why I looked upset. I Travel through here a lot in this airport and will never order from there again!!! As I hope who reads this doesn’t also!!

Atmosphere: 1

Food: 1

Service: 1

Exceptionally kind and helpful staff — they should get a raise!!

Atmosphere: 5

Food: 5

Service: 5

Incredibly slow and an incompetent order taker. The local operator is doing severe damage to the shake shack brand. Good burger as usual though.

Atmosphere: 1

Food: 5

Service: 1

OK, if you’re lowball rating an airport Shake Shack… news flash: it’s an airport freshly made sorta fast food burger place. You’re gonna have to wait a little. It’s fresh. Burger was good, fries were fries. It was all hot and fresh. Bun was soft but grilled crisp. What more do you want? You all probably ordered the hot dog or chicken sandwiches. Go home. It’s a grilled burger and fries. Not filet mignon.

Atmosphere: 5

Food: 5

Service: 5

Been wanting to try Shake Shack for a while now and finally made it happen at the SLC airport. Had the Shack burger, which was great. Very flavorful and well cooked. A little on the small side, but perfect for today. Gotta try a shake next time.

Atmosphere: 4

Food: 5

Service: 5

I love how the restaurant always feels clean and well-maintained.

She was trying to charge me extra for the water that I didnt get from there! and when i told her its my water she didn’t care to apologize or anything instead that just ignorant and on the phone texting all the whole time while talking to customers.
It would be nice if you put someone seem to care the job and customer need at the front.
Also shroom very hard over cook i can tell the oil was old.
Ps. I was there around 7.35-8am 9/17

Atmosphere: 4

Food: 4

Service: 1

I was awarded some meal vouchers and sadly they weren’t working. The manager of this location went above and beyond and sorted out this issue.

Atmosphere: 5

Food: 5

Service: 5

The burger toppings were creative and added great variety.

This place is shady. Their prices are extremely high which is expected in an airport. My problem lies with them pricing their grab and go items incorrectly and charging double their listed prices for water. I grabbed a water bottle that stated the price was $3.29 and they charged me $5.99 when I looked at the receipt. They made no attempt to fix it when I pointed it out and virtually ignored me to go to the next customer.

Atmosphere: 1

Food: 4

Service: 5

not bad

Atmosphere: 3

Food: 3

Service: 3

If you order a cheeseburger it comes literally with nothing else. No lettuce no sauce no nothing. You pay 1.99 excl tax for each addition eg avo or bacon. Staff is friendly but very very slow. Atmosphere is similar to other food court airport places.

Atmosphere: 3

Food: 3

Service: 4

A veggie burger labeled as vegetarian on the menu is not vegetarian if it’s cooked on the same griddle as beef burgers in all the beef grease

Burger was 100% not fresh. The outside of the patty was super crunchy and the middle was tough and cold. The fries were hot and fresh but why isn’t the burger? Seems to me they were lazy and didn’t whip up a fresh patty or even temp to make sure it was ready

Atmosphere: 1

Food: 1

Service: 1