This lounge used to be such a nice place for a drink after dinner. As I type this, it's a loud dance room with a DJ at a turn table, elder-millennial hipsters dancing around the loveseats, and a few of us regulars staring wide-eyed wondering what's going on. This is NOT the Gibson Lounge. The drinks are still pretty great and the seats still so comfy. 2/5
Brittany Mackenzie
Worst place ever. Save yourself and don’t go here, absolutely the worst service I’ve ever experienced. Wish I could give it zero stars!!! This place should be shut down!!
Ellyn Dearing
If I could give zero stars I would. First of all, the server gave us a hard time for sitting at a dirty table when there was no other table available for a party our size. Literally shamed us for having to wipe a table down. After we told him we wanted separate checks he told us we would have to walk up to the bar to order our drinks. Whatever, we were annoyed but appeased him. He DID NOT serve us at all but had the audacity to add auto gratuity to each of our drink orders without telling us, like 20%. We all tipped on top of our bill bc we were not privy to this. We have all worked in the service industry and were appalled by this shady business after figuring it out once back at our table, being charged $20 for drinks listed for $16 on the menu. So gross. Future customers beware.
Atmosphere: 1
Food: 1
Service: 1
Lexi Nelson
My girlfriends and I came in for a drink and the atmosphere was off. The bartender came to our table very upset that we sat down before the table was wiped off. He then made us walk up to the bar to get our drinks because we were paying separately and proceeded to autograt each of us. My 12 dollar Prosecco was 15.86 and I tipped him out of obligation not know he already charged me 20 extra percent. Baaaaaad business.
Atmosphere: 1
Service: 1
Stone Mele
Bad vibe, servers were rude made you feel uneasy as a patron, small selection.
Ben Vayo
We only went for drinks and the servers were patient, fun, and knowledgeable of the menu. The drinks were unique and great! Prices were a bit up there but honestly worth it for the quality and experience.
Atmosphere: 4
Food: 5
Service: 5
April Whetsell
It was decent food. Not superb but not lacking. I think the atmosphere was great. Not a place to hold a private conversation. Drinks were tasty. It was above mist hotel lounges for sure.I ordered chocolate cake to go and I am so glad I did!
Very cool old school hotel bar vibes. Halloween decor was a nice touch and drinks were tasty! The hotel is beautiful to walk around even if you aren’t staying there!
Atmosphere: 5
Food: 5
Service: 5
Julia Larsen
My friends and I spent the night in the Grand America hotel to celebrate. We wanted to visit the bar on the main floor and came upon the Gibson. The Gibson was open until 12AM.The bartender promptly tells us their last call is in 5 minutes (at 11:20), so we only get one drink to be polite. They questioned and made rude remarks of whether we were of legal age and if our staying here was legitimate.They continued serving people after the “last call” statement until their actual closing time.We just wanted to check out a new bar and get a few drinks, instead we left feeling very violated, out of place, and uncomfortable with our stay here.Terrible customer service, won’t be back anytime soon.
emma jane
*Responding to Julia Larsen’s comment.I was also in this party, after communicating this with the front desk, Brittany ensured we were compensated with parking card vouchers for everyone in our group. It was unfortunate this happened however they handled it gracefully! Thank you Brittany.
This lounge used to be such a nice place for a drink after dinner. As I type this, it's a loud dance room with a DJ at a turn table, elder-millennial hipsters dancing around the loveseats, and a few of us regulars staring wide-eyed wondering what's going on. This is NOT the Gibson Lounge. The drinks are still pretty great and the seats still so comfy. 2/5
Worst place ever. Save yourself and don’t go here, absolutely the worst service I’ve ever experienced. Wish I could give it zero stars!!! This place should be shut down!!
If I could give zero stars I would. First of all, the server gave us a hard time for sitting at a dirty table when there was no other table available for a party our size. Literally shamed us for having to wipe a table down. After we told him we wanted separate checks he told us we would have to walk up to the bar to order our drinks. Whatever, we were annoyed but appeased him. He DID NOT serve us at all but had the audacity to add auto gratuity to each of our drink orders without telling us, like 20%. We all tipped on top of our bill bc we were not privy to this. We have all worked in the service industry and were appalled by this shady business after figuring it out once back at our table, being charged $20 for drinks listed for $16 on the menu. So gross. Future customers beware.
Atmosphere: 1
Food: 1
Service: 1
My girlfriends and I came in for a drink and the atmosphere was off. The bartender came to our table very upset that we sat down before the table was wiped off. He then made us walk up to the bar to get our drinks because we were paying separately and proceeded to autograt each of us. My 12 dollar Prosecco was 15.86 and I tipped him out of obligation not know he already charged me 20 extra percent. Baaaaaad business.
Atmosphere: 1
Service: 1
Bad vibe, servers were rude made you feel uneasy as a patron, small selection.
We only went for drinks and the servers were patient, fun, and knowledgeable of the menu. The drinks were unique and great! Prices were a bit up there but honestly worth it for the quality and experience.
Atmosphere: 4
Food: 5
Service: 5
It was decent food. Not superb but not lacking. I think the atmosphere was great. Not a place to hold a private conversation. Drinks were tasty. It was above mist hotel lounges for sure.I ordered chocolate cake to go and I am so glad I did!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chocolate Cake, Roasted Turkey Sandwich
Very cool old school hotel bar vibes. Halloween decor was a nice touch and drinks were tasty! The hotel is beautiful to walk around even if you aren’t staying there!
Atmosphere: 5
Food: 5
Service: 5
My friends and I spent the night in the Grand America hotel to celebrate. We wanted to visit the bar on the main floor and came upon the Gibson. The Gibson was open until 12AM.The bartender promptly tells us their last call is in 5 minutes (at 11:20), so we only get one drink to be polite. They questioned and made rude remarks of whether we were of legal age and if our staying here was legitimate.They continued serving people after the “last call” statement until their actual closing time.We just wanted to check out a new bar and get a few drinks, instead we left feeling very violated, out of place, and uncomfortable with our stay here.Terrible customer service, won’t be back anytime soon.
*Responding to Julia Larsen’s comment.I was also in this party, after communicating this with the front desk, Brittany ensured we were compensated with parking card vouchers for everyone in our group. It was unfortunate this happened however they handled it gracefully! Thank you Brittany.
Restaurantji Recommends
Quiet lounge. Great burger.
Comfortable seating, classic cocktails, beautiful turn of the (19th to 20th) century decor. Relaxing and fun with delicious food.
Loading...