The food was okay, but the service left much to be desired. I ordered two bagel sandwiches with two eyes each. When we sat down, we each only had one egg. I asked at the counter, and I had to explain what I ordered and why it was wrong. The place was dead with three to four people behind the counter. I left very unimpressed and won't be going back.
Ammon Collins
I’ve been to almost every Einstein location in a 50 mile radius and this is the best one by far. They’re the only one that ever have my order ready on time. Love the team here they are fast.
Michael Hughes
This is easily the best Einstein's location!
Rachel Davis
Quick service and great selection!
Deklynd Chant
Walked in to use the bathroom, and got a coffee for free for this review. 6 out of 5 stars
Trenton Rehak
Food was awesome, some staff was awesome, a few not as nice but overall great experience.
Trisha D. Thomas
Are you a dog owner?! I went here for lunch, it wasn't too crowded at 12:30 pm, which I enjoyed. I love the dog bagels! I just love businesses that love animals. This is probably going to sound weird, but I eat these dog bagels myself! They're crunchy. My dog likes them too. At first the reason that I tried them is because I had previous dogs and they did not like them, so I thought well I'm going to see what it tastes like.. and it just tastes like normal food it's not dog food. I am fairly certain it's edible for people too, even though I don't know that for sure. But it tastes good to me! And my dog.
Atmosphere: 5
Food: 5
Service: 5
Kirk Johnson
Wrong baggles put in my order. Blueberry baggles had an onion taste
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Bagels
Todd Stone
I had a wonderful experience at Einstein Bagels today thanks to Kirsten that I must share. My morning got off to an epically bad start, and by the time I got to Einstein’s I was steaming. I might have even been a little rude. Kirsten sensed something was wrong, and instead of getting scared or offended, she came up to me a moment later and extended a kindness I won’t soon forget. Thank you Kirsten and Einstein’s.
Atmosphere: 5
Food: 4
Service: 5
Jeb Bruce
Stopped in to grab a quick bagel with cream cheese. As always, it was soft, chewy, and delicious! My favorite combination is a blueberry bagel with strawberry cream cheese.
Natalia was very kind and helpful, best store manager.
Atmosphere: 5
Food: 5
Service: 5
W. S.
I went to the Sandy location two days ago with my wife. She ordered the Farmhouse egg sandwich and I ordered the All-Nighter expecting a good sandwich. There were a couple people behind the counter but the one who took our order was sweeping the floor. I was expecting our order to take 5-10min to be ready but it was ready in about 60 seconds. Both of our sandwiches were cold. I thought I was tasting the cold cheese but the egg and meat were cold on both of our sandwiches. Cold egg, cold ham, cold bacon. They were out of the hash bagel so we both got the green chile bagel and they were old. That location used to be good. The only thing that was good was the OJ. Never going back there again. I’m not surprised by all the recent 1 star reviews.
Atmosphere: 1
Food: 1
Service: 1
brigitte Baby
The service was amazing when I walked in Kearsten said hello she understood exactly what it is. I wanted. She was very kind and you can tell. She’s a very hard worker and she’s good at her job. I really will be coming back to Einstein bagels just because of her.
Atmosphere: 4
Food: 4
Service: 5
Brandy Katter
NOTE - I contacted Einstein's via the link in the chat below and was just given more runaround. At this time, the only update I would make to this order would be to remove the one star I had to give them. ___
Used to be great, not sure what happened. We order here weekly (if not twice a week). But on Tuesday we placed an in-store order that they completely messed up. When I called, the manager (Natalia) told me to come back in because she couldn't refund the order (not sure I believe that). But I accepted it since we typically order from here a few times a week, anyway, and we made an arrangement for me to go in later that week to get the correct order. When I went, they made the order wrong again and when I tried to tell them, Natalia counted the layers on the bagel and told me it was how it should be on the menu - which is true - it was the menu item, but I had ordered different bagels from what is on the menu. Instead of listening, she insisted it was the menu item (which was still wrong). Terrible customer service and the staff can't get orders correct anymore (I overheard others in the store with the wrong bagels/sandwiches while I waited for my replacement order). To add insult to injury, the bagels were also OLD OLD OLD and crumbly - not what I am used to getting from Einstein's. Lastly - Natalia also told me I could call prior to getting my replacement order so I could just pick it up without waiting, but when I did as she said, I just waited on the phone for 30 mins bcs they wouldn't answer the phone. This location used to be good, but not anymore. Eat somewhere else - or if you need Einstein's, do yourself a favor and go to a different location, even if it means going out of the way to do it. We used to be fans, but we will not be ordering from here any more.
Atmosphere: 2
Food: 1
Service: 1
Mike Craggett
Went in on 10/25 at 1:15pm. The girl who greeted me sighed and then asked how can I help you. I ordered then at the register there is a mop inside a dirty mop bucket. Right in front of where I am supposed to pay. Hence no tip. Then my sandwich came out it is the most pathetic Einsteins farmhouse bagel sandwich ever. Hardly any toppings and almost no spread. Myself and my company will not be ordering from here anymore till they teach their employees about taking pride and ownership in their jobs and place of employment. I am so disappointed!
The food was okay, but the service left much to be desired. I ordered two bagel sandwiches with two eyes each. When we sat down, we each only had one egg. I asked at the counter, and I had to explain what I ordered and why it was wrong. The place was dead with three to four people behind the counter. I left very unimpressed and won't be going back.
I’ve been to almost every Einstein location in a 50 mile radius and this is the best one by far. They’re the only one that ever have my order ready on time. Love the team here they are fast.
This is easily the best Einstein's location!
Quick service and great selection!
Walked in to use the bathroom, and got a coffee for free for this review. 6 out of 5 stars
Food was awesome, some staff was awesome, a few not as nice but overall great experience.
Are you a dog owner?!
I went here for lunch, it wasn't too crowded at 12:30 pm, which I enjoyed. I love the dog bagels! I just love businesses that love animals. This is probably going to sound weird, but I eat these dog bagels myself! They're crunchy. My dog likes them too. At first the reason that I tried them is because I had previous dogs and they did not like them, so I thought well I'm going to see what it tastes like.. and it just tastes like normal food it's not dog food. I am fairly certain it's edible for people too, even though I don't know that for sure. But it tastes good to me! And my dog.
Atmosphere: 5
Food: 5
Service: 5
Wrong baggles put in my order. Blueberry baggles had an onion taste
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Bagels
I had a wonderful experience at Einstein Bagels today thanks to Kirsten that I must share. My morning got off to an epically bad start, and by the time I got to Einstein’s I was steaming. I might have even been a little rude. Kirsten sensed something was wrong, and instead of getting scared or offended, she came up to me a moment later and extended a kindness I won’t soon forget. Thank you Kirsten and Einstein’s.
Atmosphere: 5
Food: 4
Service: 5
Stopped in to grab a quick bagel with cream cheese. As always, it was soft, chewy, and delicious! My favorite combination is a blueberry bagel with strawberry cream cheese.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels
Restaurantji Recommends
Natalia was very kind and helpful, best store manager.
Atmosphere: 5
Food: 5
Service: 5
I went to the Sandy location two days ago with my wife. She ordered the Farmhouse egg sandwich and I ordered the All-Nighter expecting a good sandwich. There were a couple people behind the counter but the one who took our order was sweeping the floor. I was expecting our order to take 5-10min to be ready but it was ready in about 60 seconds. Both of our sandwiches were cold. I thought I was tasting the cold cheese but the egg and meat were cold on both of our sandwiches. Cold egg, cold ham, cold bacon. They were out of the hash bagel so we both got the green chile bagel and they were old. That location used to be good. The only thing that was good was the OJ. Never going back there again. I’m not surprised by all the recent 1 star reviews.
Atmosphere: 1
Food: 1
Service: 1
The service was amazing when I walked in Kearsten said hello she understood exactly what it is. I wanted. She was very kind and you can tell. She’s a very hard worker and she’s good at her job. I really will be coming back to Einstein bagels just because of her.
Atmosphere: 4
Food: 4
Service: 5
NOTE - I contacted Einstein's via the link in the chat below and was just given more runaround. At this time, the only update I would make to this order would be to remove the one star I had to give them.
___
Used to be great, not sure what happened. We order here weekly (if not twice a week). But on Tuesday we placed an in-store order that they completely messed up. When I called, the manager (Natalia) told me to come back in because she couldn't refund the order (not sure I believe that). But I accepted it since we typically order from here a few times a week, anyway, and we made an arrangement for me to go in later that week to get the correct order. When I went, they made the order wrong again and when I tried to tell them, Natalia counted the layers on the bagel and told me it was how it should be on the menu - which is true - it was the menu item, but I had ordered different bagels from what is on the menu. Instead of listening, she insisted it was the menu item (which was still wrong). Terrible customer service and the staff can't get orders correct anymore (I overheard others in the store with the wrong bagels/sandwiches while I waited for my replacement order). To add insult to injury, the bagels were also OLD OLD OLD and crumbly - not what I am used to getting from Einstein's. Lastly - Natalia also told me I could call prior to getting my replacement order so I could just pick it up without waiting, but when I did as she said, I just waited on the phone for 30 mins bcs they wouldn't answer the phone. This location used to be good, but not anymore. Eat somewhere else - or if you need Einstein's, do yourself a favor and go to a different location, even if it means going out of the way to do it. We used to be fans, but we will not be ordering from here any more.
Atmosphere: 2
Food: 1
Service: 1
Went in on 10/25 at 1:15pm. The girl who greeted me sighed and then asked how can I help you. I ordered then at the register there is a mop inside a dirty mop bucket. Right in front of where I am supposed to pay. Hence no tip. Then my sandwich came out it is the most pathetic Einsteins farmhouse bagel sandwich ever. Hardly any toppings and almost no spread. Myself and my company will not be ordering from here anymore till they teach their employees about taking pride and ownership in their jobs and place of employment. I am so disappointed!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Breakfast Sandwich
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