These people do not bother reading customizations on orders. Plan on them screwing your order up.
Food: 1
Service: 1
Denise Price
OMG what can I say? This place is run by a great guy (Josh). And he works so hard at keeping this place in tiptop shape in so many ways. I know that when they make the food, I'm going to be receiving truly great customer service. I have seen him and great crew make my food exactly how its asked, which for me can be quite detailed). He truly goes above and beyond and he offers a big amount of support in encouraging that his team follow the customer satisfaction path in all ways of truly great service. That says a lot about a person and his team. His number one importance is customer satisfaction with the whole process of ordering and receiving your food as well as being happy with it. I honestly cannot say enough about how great this place has become since he has been there. That kid truly does deserve recognition from the higher-ups. Give this boy a raise!!!
Atmosphere: 5
Food: 5
Service: 5
Whitney Maddox
Wow. It’s been a minute since I’ve had crap customer service. I won a gift card in a grand opening prize, and was excited to take my son. I drove over to the one in South Jordan, and the man was not helpful at all. I was trying to look up the balance on the card, and the website was useless. So when I went in to the physical location, the man “helping” me said he couldn’t tell me that I had to run it. So I put my order in, and it says “decline” so I said, “do I just need to let the people know that it didn’t have anything on it?” And he was like, “well try it again…” so I do, and he follows it with, well it looks like you need to active it. I’ve never had to activate a gift card, so I ask him how I go about doing that and he says online? All while spitting in a cup the whole encounter. Nasty. I honestly didn’t mind figuring it out, but after that first impression we’re getting pizza elsewhere. I don’t even care to pay more money than I was intending to. Ha. 0/10 recommend. Idk if the pizza is good, because I didn’t get to try it, but customer service goes a long way.
Service: 1
Hailey Darger
Pizza was over an hour late, Marcos sent me an email saying my pizza was delivered and they had not even finished making it. We ordered it for a party and spent a lot of money just to have cold pizza and starving guests. This is not the first time it’s happened either, we will not be ordering from here anymore which is so unfortunate, Marcos was a favorite.
Food: 2
Service: 1
Joseph Malkin
They switched delivery to door dash so you can expect cold pizza delivered to your next door neighbor. Another pizza place lost to profit margins.
Atmosphere: 1
Food: 1
Service: 1
Michael Atkinson
Personally don’t understand the bad reviews. Our go-to for pizza, a consistently good exp. Never a bad one. Nice employees.
Kathleen Graham
I ordered three pizzas and only two were delivered. So I called the store, spoke with the manager Josh and he explained they are short staffed and it was given to a Dasher to deliver. The Dasher stole one of my pizzas and Josh did offer to refund, but said they were too busy to remake it. Very poor customer service. I work in the service industry as well and know from experience you don’t treat your customers that way if you want to keep them. Even though this store is close to my home, I will not be ordering from them.
Atmosphere: 1
Food: 1
Service: 1
Hazy Rx
I placed my order for a large group of employees before they opened at 10am with pickup at 11:15. I called ahead to see if this was feasible. I was told he was very busy and by himself but it would be done no later than 11:30. I was there just before 11:30 and everything was ready to go, thanks dude!
Atmosphere: 4
Food: 4
Service: 5
Jason weiss
This place cancelled my order without telling me because they were out of one ingredient (mushrooms) Then when I reordered it minus that one ingredient they did not offer any discount, I asked for one and the kid said no we don’t do that. The new order was more than my original order because the one Ingredient was cheaper, and I asked for the same rate as the previous order and he said no. Zero customer service…good luck 🍀
Atmosphere: 1
Food: 3
Service: 1
Curtis R
This location seems to have really gone down hill with ruined pizzas, incorrect orders, and employees that don't care.
Drove 20 min just to tell me my order was canceled and we’re closing soon
Atmosphere: 1
Service: 1
Jeren “Rhythmatic” Burrows
Picked up pizza, got a good deal for it. Pizza was great, would go there again.
Felipe Rospirski
If you are in a hurry, don't come here, they don't know when your order will be ready and everyone seems to work in slow motion.
marcos CaLiMaDe
Marcos pizza is pretty good when they make it right but this marcos location seems to either not care about instructions or they need some serious training iv had other marcos locations pizza and its really good but cant say the same for this location. Also you would think for how greasy their pizza comes they would give napkins just my thought.
These people do not bother reading customizations on orders. Plan on them screwing your order up.
Food: 1
Service: 1
OMG what can I say? This place is run by a great guy (Josh). And he works so hard at keeping this place in tiptop shape in so many ways. I know that when they make the food, I'm going to be receiving truly great customer service. I have seen him and great crew make my food exactly how its asked, which for me can be quite detailed). He truly goes above and beyond and he offers a big amount of support in encouraging that his team follow the customer satisfaction path in all ways of truly great service. That says a lot about a person and his team. His number one importance is customer satisfaction with the whole process of ordering and receiving your food as well as being happy with it. I honestly cannot say enough about how great this place has become since he has been there.
That kid truly does deserve recognition from the higher-ups. Give this boy a raise!!!
Atmosphere: 5
Food: 5
Service: 5
Wow. It’s been a minute since I’ve had crap customer service. I won a gift card in a grand opening prize, and was excited to take my son. I drove over to the one in South Jordan, and the man was not helpful at all. I was trying to look up the balance on the card, and the website was useless. So when I went in to the physical location, the man “helping” me said he couldn’t tell me that I had to run it. So I put my order in, and it says “decline” so I said, “do I just need to let the people know that it didn’t have anything on it?” And he was like, “well try it again…” so I do, and he follows it with, well it looks like you need to active it. I’ve never had to activate a gift card, so I ask him how I go about doing that and he says online? All while spitting in a cup the whole encounter. Nasty. I honestly didn’t mind figuring it out, but after that first impression we’re getting pizza elsewhere. I don’t even care to pay more money than I was intending to. Ha. 0/10 recommend. Idk if the pizza is good, because I didn’t get to try it, but customer service goes a long way.
Service: 1
Pizza was over an hour late, Marcos sent me an email saying my pizza was delivered and they had not even finished making it. We ordered it for a party and spent a lot of money just to have cold pizza and starving guests. This is not the first time it’s happened either, we will not be ordering from here anymore which is so unfortunate, Marcos was a favorite.
Food: 2
Service: 1
They switched delivery to door dash so you can expect cold pizza delivered to your next door neighbor. Another pizza place lost to profit margins.
Atmosphere: 1
Food: 1
Service: 1
Personally don’t understand the bad reviews. Our go-to for pizza, a consistently good exp. Never a bad one. Nice employees.
I ordered three pizzas and only two were delivered. So I called the store, spoke with the manager Josh and he explained they are short staffed and it was given to a Dasher to deliver. The Dasher stole one of my pizzas and Josh did offer to refund, but said they were too busy to remake it. Very poor customer service. I work in the service industry as well and know from experience you don’t treat your customers that way if you want to keep them. Even though this store is close to my home, I will not be ordering from them.
Atmosphere: 1
Food: 1
Service: 1
I placed my order for a large group of employees before they opened at 10am with pickup at 11:15. I called ahead to see if this was feasible. I was told he was very busy and by himself but it would be done no later than 11:30. I was there just before 11:30 and everything was ready to go, thanks dude!
Atmosphere: 4
Food: 4
Service: 5
This place cancelled my order without telling me because they were out of one ingredient (mushrooms) Then when I reordered it minus that one ingredient they did not offer any discount, I asked for one and the kid said no we don’t do that. The new order was more than my original order because the one Ingredient was cheaper, and I asked for the same rate as the previous order and he said no. Zero customer service…good luck 🍀
Atmosphere: 1
Food: 3
Service: 1
This location seems to have really gone down hill with ruined pizzas, incorrect orders, and employees that don't care.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Drove 20 min just to tell me my order was canceled and we’re closing soon
Atmosphere: 1
Service: 1
Picked up pizza, got a good deal for it. Pizza was great, would go there again.
If you are in a hurry, don't come here, they don't know when your order will be ready and everyone seems to work in slow motion.
Marcos pizza is pretty good when they make it right but this marcos location seems to either not care about instructions or they need some serious training iv had other marcos locations pizza and its really good but cant say the same for this location. Also you would think for how greasy their pizza comes they would give napkins just my thought.
Yummy! Very good!
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