Horrible service wait staff very unfriendly and or caring. Food is sub par and flavorless. If I were you I would go elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
bareit13
Always a good burger ?
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bacon Cheeseburger
Brayden Workman
This place is a FREAKING joke! I have given this red robin plenty of chances to redeem themselves. I'm literally sick of the wasting my money here. The staff is absolutely terrible. I have yet to have a good server who actually cares and takes care of us. I literally have to ask different servers to bring me a refill or extra fries while while our actual server remains hidden in the back. we went here tonight to celebrate my wife passing a test, I left absolutely disgusted by the service. It ruined the moment. Red robin please train your staff! Fire you general manager. Dude needs help
Atmosphere: 1
Food: 3
Service: 1
Dewsader
I came with my wife and a few friends for my birthday, we had the most delightful experience. Ashley was our server and I don’t think I’ve ever had better service literally anywhere. She was attentive, fun and made sure we were entirely taken care of. I was watching and she was doing it for every table she served. Made my whole day and helped me have a fantastic birthday dinner.
Atmosphere: 5
Food: 5
Service: 5
Ashlee Pendleton
Food was delicious as always. Extremely disappointed in the service. Our waiter “king Greg” was not friendly nor attentive. He made the atmosphere awkward. Honestly it seemed like we were a burden for him. My husband, my 2 kids and myself were confused about why he was there when he was clearly unhappy serving people. We had been looking forward to going there as a family all week, but are walking away disappointed and thinking we won’t be back for a while. I do appreciate the kind waitress who told us to have a good night on the way out. I might have to request a different section if we got Greg again.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: French Fries
mark race
This time the service was terrible ? but the burgers and onion rings and really good
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Red Robin Gourmet Cheeseburger
Zac Glowa
Was passing through Salt Lake City and wanted to get a Red Robin Burger. The food was great, the service was excellent (my waiter Shaalom was on top of everything), and even the manager James came over to ask if everything was up to my standards. I noticed that looking through the reviews for this location, they were lower than other Red Robin locations that I have been to, so I wanted to share my positive experience here.
Atmosphere: 5
Food: 5
Service: 5
Jacquelyn Petitt
Yummy food. The pictures and decor is great. We like to play I-spy while waiting for our foodKid-friendliness: They have balloons for the kids. Crayo s and a paper to color
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Freckled Lemonade Bottomless, Red Robin Gourmet Cheeseburger, Mad Love, Towering Onion Rings, Bacon Cheeseburger
Blake Miranda Walker
Walked into Red Robin to be waited to be seated and there were 4 people standing in the middle of the walk area waiting for the hostess to come out to seat them and hostess tells them that there is a 5-7 minute wait when it is not busy then walks away while I am waiting behind the 4 people, hostess walks to the back area waiting on food and is just standing there while there is a line and more people behind me. So unprofessional and NOT good customer service. Walked out after being told there is a 5-10 minute wait for only 2 people and no one is sitting in the bar area! Would NOT recommend this food experience!
Atmosphere: 1
Food: 1
Service: 1
Peggy Alsop
Didn't get straws and napkins till half thru the meal.
I love this place. Endless fries are fantastic, and the cob salad is ver delicious.
Atmosphere: 5
Food: 5
Service: 4
Jennifer C
MY DAUGHTER WAS MISTREATED BY SOUTH JORDAN'S GENERAL MANAGER AS AN EMPLOYEE, AND WE WILL NEVER GO BACK. She was hired and trained and then got bronchitis, so she was out for 2 weeks, but she kept in communication with them and turned in urgent care notes. When she returned to work, James (the general manager) forced her to retrain for a day, so she made $7.25/hour. Her next shift back, after giving her 7 tables, then scaling her down to 2 when she requested no more than 5, he berated her for looking at her phone for 30 seconds when she had a lull in work (when that's what she learned was okay because all her coworkers did it) by saying "Can you find something else to do with your time besides that?" No one had trained her to look for side jobs. She was taught to wait on her customers.James ordered her to sweep, then she went to do it, and apparently went to the wrong section (he told her to go to section 28 and she went where she thought it was). He came over to her, told her she was in the wrong place, and just said "Give it to me" and ripped it out of her hands so he could do it himself. Her coworkers warned her about him, saying that no one liked him because he was mean to everyone. But he was even worse to her.She was told by a coworker where to find the schedule online (she said her coworkers were great), so she did that last Sunday night, and it said she wasn't scheduled on Monday. But apparently she WAS scheduled. James, in complete disregard for his new employee, didn't try contacting her and simply decided that her absence meant she had quit and told the manager to send her home and tell her she couldn't work at all that week if she came to work the next day, then he promptly went out of town. My daughter had finally made it through training, her illness, mistreatment by this awful manager, and was really excited about finally being scheduled 4 times that week. She has bills like everyone else. But JAMES said she couldn't work any of her shifts that week and she needed to come talk to HIM on Sunday.While waiting all week for him to return (and texting him without a response), she asked her coworkers if he was the only one who fired people. They said no. Why would he demand that she meet with him specifically? Apparently because he was looking forward to firing her, in person, without a warning, and without any compassion whatsoever. When she asked why he made her wait all week, instead of just letting someone else give her the news, he said HE (the general manager) had to be the one to do it. She already knew differently, but she didn't argue. Instead, she told him that, while working there, she felt like he always had something negative to say to her, and she had a hard time working with him as a result. His response was a grunt. Her customers loved her, but James didn't care about that.James just wanted to make sure he had the privilege of being the jerk, because he loves stomping on people and ripping brooms out of their hands when they're doing their best to learn a job, and get to know new people, and they're not even told there's a paper schedule hung in the restaurant. He told her it just wasn't going to work, because they needed someone who would show up. Translation: We need someone who knows where to look for the schedule without us telling them, someone who doesn't get sick, and someone who lets me, James the leader, walk ALL over them.We used to love going there. We went there for my daughter's birthday every year because it was her favorite restaurant. We will NEVER go there again, never support a restaurant run by a narcissist, sadist imbecile named James. Go ANYWHERE else. This place has abusive management.
Natalie Chipping
good food, good coworkers, awful management. don't ever work here, and if you can help it, don't ever talk to james. no one who works here likes him as their manager. he's condescending, rude, and possibly the worst hiring choice I've ever seen. eat here if you dare
Erick Osberg
Give Kenny a raise!! This location is great and the service is fantastic.
Atmosphere: 5
Food: 5
Service: 5
Tony Rasmussen
Red Robin is the same every where. But the service at this one is close to a joke. Saw my waiter to place my order and he brought me my drink. Next time was to ask me if I needed my check. What's missing here if I needed a refill on my drink, fry sauce? Bottomless fries only happen if you physically yell for your waiter seen it. Should have went to Buffalo Wild Wings
Horrible service wait staff very unfriendly and or caring. Food is sub par and flavorless. If I were you I would go elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
Always a good burger ?
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bacon Cheeseburger
This place is a FREAKING joke! I have given this red robin plenty of chances to redeem themselves. I'm literally sick of the wasting my money here. The staff is absolutely terrible. I have yet to have a good server who actually cares and takes care of us. I literally have to ask different servers to bring me a refill or extra fries while while our actual server remains hidden in the back. we went here tonight to celebrate my wife passing a test, I left absolutely disgusted by the service. It ruined the moment. Red robin please train your staff! Fire you general manager. Dude needs help
Atmosphere: 1
Food: 3
Service: 1
I came with my wife and a few friends for my birthday, we had the most delightful experience. Ashley was our server and I don’t think I’ve ever had better service literally anywhere. She was attentive, fun and made sure we were entirely taken care of. I was watching and she was doing it for every table she served. Made my whole day and helped me have a fantastic birthday dinner.
Atmosphere: 5
Food: 5
Service: 5
Food was delicious as always. Extremely disappointed in the service. Our waiter “king Greg” was not friendly nor attentive. He made the atmosphere awkward. Honestly it seemed like we were a burden for him. My husband, my 2 kids and myself were confused about why he was there when he was clearly unhappy serving people. We had been looking forward to going there as a family all week, but are walking away disappointed and thinking we won’t be back for a while. I do appreciate the kind waitress who told us to have a good night on the way out. I might have to request a different section if we got Greg again.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: French Fries
This time the service was terrible ? but the burgers and onion rings and really good
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Red Robin Gourmet Cheeseburger
Was passing through Salt Lake City and wanted to get a Red Robin Burger. The food was great, the service was excellent (my waiter Shaalom was on top of everything), and even the manager James came over to ask if everything was up to my standards. I noticed that looking through the reviews for this location, they were lower than other Red Robin locations that I have been to, so I wanted to share my positive experience here.
Atmosphere: 5
Food: 5
Service: 5
Yummy food. The pictures and decor is great. We like to play I-spy while waiting for our foodKid-friendliness: They have balloons for the kids. Crayo s and a paper to color
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Freckled Lemonade Bottomless, Red Robin Gourmet Cheeseburger, Mad Love, Towering Onion Rings, Bacon Cheeseburger
Walked into Red Robin to be waited to be seated and there were 4 people standing in the middle of the walk area waiting for the hostess to come out to seat them and hostess tells them that there is a 5-7 minute wait when it is not busy then walks away while I am waiting behind the 4 people, hostess walks to the back area waiting on food and is just standing there while there is a line and more people behind me. So unprofessional and NOT good customer service. Walked out after being told there is a 5-10 minute wait for only 2 people and no one is sitting in the bar area! Would NOT recommend this food experience!
Atmosphere: 1
Food: 1
Service: 1
Didn't get straws and napkins till half thru the meal.
Atmosphere: 4
Food: 5
Service: 3
Restaurantji Recommends
I love this place. Endless fries are fantastic, and the cob salad is ver delicious.
Atmosphere: 5
Food: 5
Service: 4
MY DAUGHTER WAS MISTREATED BY SOUTH JORDAN'S GENERAL MANAGER AS AN EMPLOYEE, AND WE WILL NEVER GO BACK. She was hired and trained and then got bronchitis, so she was out for 2 weeks, but she kept in communication with them and turned in urgent care notes. When she returned to work, James (the general manager) forced her to retrain for a day, so she made $7.25/hour. Her next shift back, after giving her 7 tables, then scaling her down to 2 when she requested no more than 5, he berated her for looking at her phone for 30 seconds when she had a lull in work (when that's what she learned was okay because all her coworkers did it) by saying "Can you find something else to do with your time besides that?" No one had trained her to look for side jobs. She was taught to wait on her customers.James ordered her to sweep, then she went to do it, and apparently went to the wrong section (he told her to go to section 28 and she went where she thought it was). He came over to her, told her she was in the wrong place, and just said "Give it to me" and ripped it out of her hands so he could do it himself. Her coworkers warned her about him, saying that no one liked him because he was mean to everyone. But he was even worse to her.She was told by a coworker where to find the schedule online (she said her coworkers were great), so she did that last Sunday night, and it said she wasn't scheduled on Monday. But apparently she WAS scheduled. James, in complete disregard for his new employee, didn't try contacting her and simply decided that her absence meant she had quit and told the manager to send her home and tell her she couldn't work at all that week if she came to work the next day, then he promptly went out of town. My daughter had finally made it through training, her illness, mistreatment by this awful manager, and was really excited about finally being scheduled 4 times that week. She has bills like everyone else. But JAMES said she couldn't work any of her shifts that week and she needed to come talk to HIM on Sunday.While waiting all week for him to return (and texting him without a response), she asked her coworkers if he was the only one who fired people. They said no. Why would he demand that she meet with him specifically? Apparently because he was looking forward to firing her, in person, without a warning, and without any compassion whatsoever. When she asked why he made her wait all week, instead of just letting someone else give her the news, he said HE (the general manager) had to be the one to do it. She already knew differently, but she didn't argue. Instead, she told him that, while working there, she felt like he always had something negative to say to her, and she had a hard time working with him as a result. His response was a grunt. Her customers loved her, but James didn't care about that.James just wanted to make sure he had the privilege of being the jerk, because he loves stomping on people and ripping brooms out of their hands when they're doing their best to learn a job, and get to know new people, and they're not even told there's a paper schedule hung in the restaurant. He told her it just wasn't going to work, because they needed someone who would show up. Translation: We need someone who knows where to look for the schedule without us telling them, someone who doesn't get sick, and someone who lets me, James the leader, walk ALL over them.We used to love going there. We went there for my daughter's birthday every year because it was her favorite restaurant. We will NEVER go there again, never support a restaurant run by a narcissist, sadist imbecile named James. Go ANYWHERE else. This place has abusive management.
good food, good coworkers, awful management. don't ever work here, and if you can help it, don't ever talk to james. no one who works here likes him as their manager. he's condescending, rude, and possibly the worst hiring choice I've ever seen. eat here if you dare
Give Kenny a raise!! This location is great and the service is fantastic.
Atmosphere: 5
Food: 5
Service: 5
Red Robin is the same every where. But the service at this one is close to a joke. Saw my waiter to place my order and he brought me my drink. Next time was to ask me if I needed my check. What's missing here if I needed a refill on my drink, fry sauce? Bottomless fries only happen if you physically yell for your waiter seen it. Should have went to Buffalo Wild Wings
Atmosphere: 4
Food: 4
Service: 1