I love the food and the good service, Thank You Maria
Gaby Delgado
Terrible customer service. I placed an order through the pollo loco website (two shrimp salads), the DoorDash driver called me (I have never ordered through this app) to tell me that there were no shrimp and that I wanted to substitute, to which I asked to cancel my order and The driver told me that since I didn't buy through DoorDash, I should go directly to Pollo Loco (which seemed very logical to me). I called and the person who answered me didn't know how to identify whether the order was through the Pollo Loca app or through DoorDash. He said that the return had to be made through the app and I had no idea how to do it, I investigated the page and found a “contact us” but it is a form to be contacted, you do not speak to a person for a return, I called the store told me that they would talk to the supervisor and call me, they called me indicating that the supervisor was not responding and that I had to fill out the form so that customer service could contact me for the return… What?? The workers had no idea how to make a return // Terrible customer service. I placed an order on the pollo loco website (two shrimp salads), the DoorDash driver called me (I have never ordered through this app) to tell me that there were no shrimp and that if I wanted a substitute, to which I asked canceled my order and the driver told me that since I did not buy through DoorDash I had to go directly to pollo loco (which seemed very logical to me) I called and the person who helped me did not know how to identify if the order was through the pollo loco website or through DoorDash, he told me that I had to make the return through the app and I had no idea how to do it, I investigated on the website and found a “contact us” but it is a form to be contacted, you do not speak to a person for a return, I called the store again and they told me that they would speak to the supervisor and call me, they called me indicating that the supervisor did not respond and that I had to fill out the form so that customer service could contact me for the return… What?? The workers had no idea how to make a return
Service: 1
Charlotte Maestas
Always friendly service.
Atmosphere: 3
Food: 3
Service: 3
Marleny Razoux
Excellent service, delicious food
Atmosphere: 5
Food: 5
Service: 5
yuri cruz romero
The staff is really nice and kind. They help with everything that you need and the food is really good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Guacamole, Burrito
Jorge Borjas
It seems like they changed the recipe. A little dry.
Atmosphere: 3
Food: 2
Service: 4
Isa .-.
A good quick place to get a fast in and out meal. Chicken was amazing including service. I’m definitely coming back for future meals for the family.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
jose moncada
good people
Caroline Nau
Lady at the widow was so nice and welcoming n so patient
Recommended dishes: El Pollo Chicken Salad Tostada, Bowl de Pollo
Hannah Parry
My order is always correct and The quality is always great. Maria especially went above and beyond with customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Tostada Salad, Churro
Luis Perdomo
Everything was very good, the attention of Mrs. María was very good.
Atmosphere: 5
Food: 5
Service: 5
Mandy Cardenas
I placed an order for three pieces of chicken in English and the person clearly knew Spanish and English, when ordering it he told me: Do you want the chicken White or dark meat? Like what? They had never asked me that. If the menu shows leg or breast, not the color of the meat.
Atmosphere: 3
Food: 3
Service: 1
begonia herrera
I had to go pee so I went there and I was gagging so bad it smelled so bad and it was not clean.
I love the food and the good service, Thank You Maria
Terrible customer service. I placed an order through the pollo loco website (two shrimp salads), the DoorDash driver called me (I have never ordered through this app) to tell me that there were no shrimp and that I wanted to substitute, to which I asked to cancel my order and The driver told me that since I didn't buy through DoorDash, I should go directly to Pollo Loco (which seemed very logical to me). I called and the person who answered me didn't know how to identify whether the order was through the Pollo Loca app or through DoorDash. He said that the return had to be made through the app and I had no idea how to do it, I investigated the page and found a “contact us” but it is a form to be contacted, you do not speak to a person for a return, I called the store told me that they would talk to the supervisor and call me, they called me indicating that the supervisor was not responding and that I had to fill out the form so that customer service could contact me for the return… What?? The workers had no idea how to make a return // Terrible customer service. I placed an order on the pollo loco website (two shrimp salads), the DoorDash driver called me (I have never ordered through this app) to tell me that there were no shrimp and that if I wanted a substitute, to which I asked canceled my order and the driver told me that since I did not buy through DoorDash I had to go directly to pollo loco (which seemed very logical to me) I called and the person who helped me did not know how to identify if the order was through the pollo loco website or through DoorDash, he told me that I had to make the return through the app and I had no idea how to do it, I investigated on the website and found a “contact us” but it is a form to be contacted, you do not speak to a person for a return, I called the store again and they told me that they would speak to the supervisor and call me, they called me indicating that the supervisor did not respond and that I had to fill out the form so that customer service could contact me for the return… What?? The workers had no idea how to make a return
Service: 1
Always friendly service.
Atmosphere: 3
Food: 3
Service: 3
Excellent service, delicious food
Atmosphere: 5
Food: 5
Service: 5
The staff is really nice and kind. They help with everything that you need and the food is really good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Guacamole, Burrito
It seems like they changed the recipe. A little dry.
Atmosphere: 3
Food: 2
Service: 4
A good quick place to get a fast in and out meal. Chicken was amazing including service. I’m definitely coming back for future meals for the family.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
good people
Lady at the widow was so nice and welcoming n so patient
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Guacamole
Maria is very kind and put a smile on my face.
Service: 5
Restaurantji Recommends
Deliciously rewarding experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: El Pollo Chicken Salad Tostada, Bowl de Pollo
My order is always correct and The quality is always great. Maria especially went above and beyond with customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Tostada Salad, Churro
Everything was very good, the attention of Mrs. María was very good.
Atmosphere: 5
Food: 5
Service: 5
I placed an order for three pieces of chicken in English and the person clearly knew Spanish and English, when ordering it he told me: Do you want the chicken White or dark meat? Like what? They had never asked me that. If the menu shows leg or breast, not the color of the meat.
Atmosphere: 3
Food: 3
Service: 1
I had to go pee so I went there and I was gagging so bad it smelled so bad and it was not clean.
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