Not sure why but it took almost 25 minutes to get my app order in the drive thru. Was asked twice what my order was.
Atmosphere: 1
Food: 4
Service: 1
Amanda Bowen
Ordered through drive thru on thr way home after a very tiring, long day. We brought it home for dinner, should have checked everything before leaving, but trusted it was right. Everything was made wrong and things left out. Contacted customer service and even though I requested a refund, they only issued a $10 coupon to use at Burger King. Burger Kings customer service is deplorable.
Atmosphere: 1
Food: 1
Service: 1
Michael Puckett
Good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Onion Ring
A C
I have been to plenty of Burger Kings and this is the worst one that I have ever experienced. I have been here plenty of times wanting to give them a chance because I keep thinking “maybe it’s just an off night”. No, every night is an “off night” for this place. Employees don’t care and managers care even less. People want $20 an hour to work at an establishment like Burger King but they can’t accurately read a screen to make an order correctly. Within 10 visits my burger has been wrong 8 times. All I request is no mayo and no tomato. Simple. Not that difficult of a request. And it has come with mayo and tomato 8 out of 10 times. And the food is always cold. Even if you wait. Makes absolutely no sense. My last time eating there was last night. With the $17 I spent I could have gone to Puerto Nuevo and gotten a full meal and a large beer. Take your business elsewhere.
Food: 1
Dean Cordle (ChaXe)
Restaurant needs some work done to it, sorta outdated and older. The crew is never the same. For some reason, they can't seem to keep anyone.
I want to give a better rating and / or review, but I honestly can't.
Atmosphere: 4
Food: 4
Service: 3
Salina hargis
We went to Burger King yesterday, driving thru on a trip. The lady at the counter was incredibly nice. Even gave us an orange soda that was extra from another order. Food was hot and delicious. Keep up the friendliness at the window and the fresh food. I didn’t get her name but I think she had glasses and she was a Great employee.
Food: 5
Service: 5
Charlie .J
I go regularly, I've always had good service and food too 5/5
Atmosphere: 5
Food: 5
Service: 5
The K Green Show
Mediocre trip to Burger King on a quick stop while passing through. Fries were cold and so was the burger.. not sure how that was possible. Atleast with enough ketchup and mayo anything is edible. Stopped in on a Monday evening at like 8pm.
Kevin Church
Disgusting place
Atmosphere: 1
Food: 1
Service: 1
Chozen Juan
Probably worst experience I've encountered in customer service, crazy part was it was the manager on duty. He didn't have a name tag or I'd say his name. I had ordered my food online, 15 minutes later I show up to give them time, due to past experience pretty slow. I told a lady I had an order online she try to tell the manager and he waves her on, why? He just tried to give my order to someone else so I was 100% sure my order was finished. When he decided to give me my order I see him throw my burger in the microwave to warm it up. My food wasn't good, I still ate it cause I was hungry and didn't want to wait longer of food. He stressed so hard when he wasn't making food at all, pure lazy, unreliable, unfocused and lacks responsibility. Do better
This review is exclusively for Abingdon Virginia location . The service we received tonight was beyond excellent . Typically Burger Kings are better than most other fast food burger joints , but this one is the best 💯 🔥♥️
Atmosphere: 5
Food: 5
Service: 5
Deb H
Placed an order in app, for the new maple bourbon bbq whopper, large fry and drink. Got to BK in Abingdon where the order was placed for to be informed they don't have the maple bourbon bbq whopper so I changed the order in store to a regular whopper NO PICKLE combo Large, get home, no fry and the whopper is covered in pickles ... seems they need to put their listening ears on or maybe hire employees who understand fluent English.
Food: 2
Service: 1
J T.
Nice and friendly staff, food made quick and everything was fresh.
Atmosphere: 5
Food: 5
Service: 5
Michael Dye-Justice
This place is ridiculously slow..... Drive thru is horrible... 20 minutes on Mozzarella fries.. at 11am
Not sure why but it took almost 25 minutes to get my app order in the drive thru. Was asked twice what my order was.
Atmosphere: 1
Food: 4
Service: 1
Ordered through drive thru on thr way home after a very tiring, long day. We brought it home for dinner, should have checked everything before leaving, but trusted it was right. Everything was made wrong and things left out. Contacted customer service and even though I requested a refund, they only issued a $10 coupon to use at Burger King. Burger Kings customer service is deplorable.
Atmosphere: 1
Food: 1
Service: 1
Good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Onion Ring
I have been to plenty of Burger Kings and this is the worst one that I have ever experienced. I have been here plenty of times wanting to give them a chance because I keep thinking “maybe it’s just an off night”. No, every night is an “off night” for this place. Employees don’t care and managers care even less. People want $20 an hour to work at an establishment like Burger King but they can’t accurately read a screen to make an order correctly. Within 10 visits my burger has been wrong 8 times. All I request is no mayo and no tomato. Simple. Not that difficult of a request. And it has come with mayo and tomato 8 out of 10 times. And the food is always cold. Even if you wait. Makes absolutely no sense. My last time eating there was last night. With the $17 I spent I could have gone to Puerto Nuevo and gotten a full meal and a large beer. Take your business elsewhere.
Food: 1
Restaurant needs some work done to it, sorta outdated and older. The crew is never the same. For some reason, they can't seem to keep anyone.
I want to give a better rating and / or review, but I honestly can't.
Atmosphere: 4
Food: 4
Service: 3
We went to Burger King yesterday, driving thru on a trip. The lady at the counter was incredibly nice. Even gave us an orange soda that was extra from another order. Food was hot and delicious. Keep up the friendliness at the window and the fresh food. I didn’t get her name but I think she had glasses and she was a Great employee.
Food: 5
Service: 5
I go regularly, I've always had good service and food too 5/5
Atmosphere: 5
Food: 5
Service: 5
Mediocre trip to Burger King on a quick stop while passing through. Fries were cold and so was the burger.. not sure how that was possible. Atleast with enough ketchup and mayo anything is edible. Stopped in on a Monday evening at like 8pm.
Disgusting place
Atmosphere: 1
Food: 1
Service: 1
Probably worst experience I've encountered in customer service, crazy part was it was the manager on duty. He didn't have a name tag or I'd say his name. I had ordered my food online, 15 minutes later I show up to give them time, due to past experience pretty slow. I told a lady I had an order online she try to tell the manager and he waves her on, why? He just tried to give my order to someone else so I was 100% sure my order was finished. When he decided to give me my order I see him throw my burger in the microwave to warm it up. My food wasn't good, I still ate it cause I was hungry and didn't want to wait longer of food. He stressed so hard when he wasn't making food at all, pure lazy, unreliable, unfocused and lacks responsibility. Do better
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Bacon Cheeseburger
Restaurantji Recommends
This review is exclusively for Abingdon Virginia location . The service we received tonight was beyond excellent . Typically Burger Kings are better than most other fast food burger joints , but this one is the best 💯 🔥♥️
Atmosphere: 5
Food: 5
Service: 5
Placed an order in app, for the new maple bourbon bbq whopper, large fry and drink. Got to BK in Abingdon where the order was placed for to be informed they don't have the maple bourbon bbq whopper so I changed the order in store to a regular whopper NO PICKLE combo Large, get home, no fry and the whopper is covered in pickles ... seems they need to put their listening ears on or maybe hire employees who understand fluent English.
Food: 2
Service: 1
Nice and friendly staff, food made quick and everything was fresh.
Atmosphere: 5
Food: 5
Service: 5
This place is ridiculously slow..... Drive thru is horrible... 20 minutes on Mozzarella fries.. at 11am
Atmosphere: 3
Food: 5
Service: 1
It's burger king...
Atmosphere: 3
Food: 3
Service: 3
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