Dunkin'

197 Jonesboro Rd, Abingdon
(276) 619-5140

Recent Reviews

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Katelyn Meade

No words needed… 🤮🤮🤮

Atmosphere: 3

Food: 1

Service: 3

Robert Sullivan

Never have any issues with this Dunkin, always very friendly and professional.

Atmosphere: 5

Food: 5

Service: 5

Julia Beasley

Did noy get food only coffee visit was ok

Atmosphere: 4

Food: 1

Service: 4

Jeremy Whited

Waited in drive through for over 25 minutes. Normal crowd/customers present.

Atmosphere: 1

Food: 4

Service: 1

Cheyenne Rutherford

Long lines and limited parking, otherwise great place for a cup of coffee or tea

Atmosphere: 5

Food: 5

Service: 5

Dena Brown

Waited in the drive through for 10 mins no one came to the window, I saw them in the store but they ignored me. Then one of them just walked out and left. Ridiculous won’t be going back.

Steven Johnson

Donuts! I'll say no more because that says enough

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Classic Donuts

WA Hendrix

Went inside to order this morning. Not one person spoke to me, the order screen wouldn't work to scan my app, you can't choose the flavor donuts you want on the order screen. I couldn't get a single employee to even look at me to ask them if I could customize the flavors once the order was place. Then the screen wouldn't even let me pay after I had decided to risk placing the order and hope for the best. My kids really wanted donuts. I ended up leaving and going to McDonald's.

Atmosphere: 1

Service: 1

Tjazz

Was a little disappointed this morning January 23rd,2025 5:16am. Pulled up to place an order,did not hear anybody for over 5minutes:( which is bad for times. Pulled up to service window to see a cashier just now putting on his headset. I had 4 cars behind me and 1 of them left which is bad for revenue. Being a technician if he would have had the headset on it beeps when we sit at speaker post. Could have prevented loss in sales! He was kind and assured me I didn’t have to pay for drink which saved my review ! Left at 5:25am:) Thanks DD!

Atmosphere: 5

Food: 5

Service: 3

kayla golden

Accepted my online order when I got there they were packing up and leaving and told me to just come back at 6 am when they “ opened “ was my last 10 bucks and had to be at work at 330am so crazy work.

Shonna Dotson

Great Avacado Toast

Rene' Davis

I have to say this is by far one of the worst Dunkin' establishments that we have visited. The staff are condescending, rude, and flat out lacking proper customer service observant common sense skills. Our coffees were old and scorched. We literally took one horrible taste and tossed it. Money and time wasted. Their will never be another stop at this location. Even the donuts were awful. We drive our gas out rather than have nasty coffees and donuts. Might want think about a refreshers course all together in customer service, making simple coffees, and donuts. We will spread the word. Even if we are just getting gasoline. Trust me. Nasty facility.

Atmosphere: 1

Food: 1

Service: 1

Heather Rasnick

Stopped in for donuts on our way home. Super friendly staff and fresh donuts.

Atmosphere: 5

Food: 5

Service: 5

DJ COWBOY

Great Coffee

Atmosphere: 5

Service: 5

Sylvia Kelly

3 employees standing around inside. We came in to order a dozen doughnuts but had problems with the ordering kiosk. No one would help! We walked out. TERRIBLE CUSTOMER SERVICE! Actually NO CUSTOMER SERVICE!

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