Ordered a latte on the app and waited 14 minutes before they finally tell me that they can't make it and they can't refund me either. Thanks.
Service: 1
Shafee Blanco
I have been trying to support this location since it’s close to my job but every time I try to come here a machine is broken or they’re out of what I ordered.
on top of that, today the manager said their machine was broken . And I couldn’t get a refund
I had to call a 1800 number for a refund . I had to wait on the phone and finally when someone answered it was a middle eastern lady who I could not understand to save my life and her phone reception was horrible it kept cutting off . I will NOT return to this location
Richard Eckhart (DoomedCustoms)
They are improving, still some long lines on busy times but they do work together and are making changes to better serve customers who expect speedy service.
Atmosphere: 3
Food: 3
Service: 4
Scott Frauenknecht
Been here twice, will not be returning.
First time, ordered in person. I asked for a side of bacon, a peppermint mocha, a vanilla latte, a hash brown scramble, and a Boston creme doughnut. Person at the front counter charged us for a doughnut with three pumps of peppermint (another employee couldn't even understand how that was possible), a side of bacon (after receiving help), a French vanilla coffee, and a side of hash browns. After waiting for 20 minutes and talking to two employees, we finally gave up and left with about 2/3 of that.
Tried doing a mobile order. Ordered two lattes and two doughnuts. After 20 minutes again, we got two coffees with milk, one right doughnut, and one wrong doughnut (they were out of the other but the app disagreed).
I would recommend saving your money to spend it anywhere else.
Atmosphere: 1
Food: 2
Service: 1
Twanita Turner
The service here is VERY SLOW! Ordering ahead does not make much of a difference at all. There is no reason why I should have to go to the counter, to inform them my order is missing items. If you are in a hurry or want to have your items ready for pick-up, you may want to go else where.
Service: 3
Vidala Saldana (Vee)
I went to buy the Halloween bucket of munchkins. Very fresh and soft. I recommend stopping here.
September 2024: Update from my last review, Service has improved over the few years.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Double Chocolate Donuts
Suraj Upadhyay
The ladies working there were super polite and joyful. The food was perfect as we ordered. They made our morning!! Awesome service!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant
RedSapphire
I started coming to this location about a year ago but recently it’s been the only Dunkin I will go to because my order is never wrong and the staff are always kind, especially Hafsa. She always has smile, she always greets everyone and is always on top of the orders. I do recommend this location
Ordered a latte on the app and waited 14 minutes before they finally tell me that they can't make it and they can't refund me either. Thanks.
Service: 1
I have been trying to support this location since it’s close to my job but every time I try to come here a machine is broken or they’re out of what I ordered.
on top of that, today the manager said their machine was broken . And I couldn’t get a refund
I had to call a 1800 number for a refund . I had to wait on the phone and finally when someone answered it was a middle eastern lady who I could not understand to save my life and her phone reception was horrible it kept cutting off . I will NOT return to this location
They are improving, still some long lines on busy times but they do work together and are making changes to better serve customers who expect speedy service.
Atmosphere: 3
Food: 3
Service: 4
Been here twice, will not be returning.
First time, ordered in person. I asked for a side of bacon, a peppermint mocha, a vanilla latte, a hash brown scramble, and a Boston creme doughnut. Person at the front counter charged us for a doughnut with three pumps of peppermint (another employee couldn't even understand how that was possible), a side of bacon (after receiving help), a French vanilla coffee, and a side of hash browns. After waiting for 20 minutes and talking to two employees, we finally gave up and left with about 2/3 of that.
Tried doing a mobile order. Ordered two lattes and two doughnuts. After 20 minutes again, we got two coffees with milk, one right doughnut, and one wrong doughnut (they were out of the other but the app disagreed).
I would recommend saving your money to spend it anywhere else.
Atmosphere: 1
Food: 2
Service: 1
The service here is VERY SLOW! Ordering ahead does not make much of a difference at all. There is no reason why I should have to go to the counter, to inform them my order is missing items. If you are in a hurry or want to have your items ready for pick-up, you may want to go else where.
Service: 3
I went to buy the Halloween bucket of munchkins. Very fresh and soft. I recommend stopping here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chocolate Donuts, Dunkin' Lemonade Refreshers, Dunkin' Refreshers
September 2024: Update from my last review, Service has improved over the few years.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Double Chocolate Donuts
The ladies working there were super polite and joyful. The food was perfect as we ordered.
They made our morning!! Awesome service!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant
I started coming to this location about a year ago but recently it’s been the only Dunkin I will go to because my order is never wrong and the staff are always kind, especially Hafsa. She always has smile, she always greets everyone and is always on top of the orders. I do recommend this location
Atmosphere: 5
Food: 5
Service: 5
spanish lady she is
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The donut was dried out or something. It was
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Donuts
I am sorry that there is no cleanliness
Atmosphere: 1
Food: 2
Service: 1
I am sorry that there is no
Atmosphere: 1
Food: 2
Service: 1
As long as they get the cream and sugar amount I ask for correct, it's a jolly ride to work!!!!! Nuff
Atmosphere: 4
Food: 4
Service: 3
Went on Thanksgiving staff were polite and friendly for being busy.
Atmosphere: 4
Food: 5
Service: 5
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