Unfortunately they ruined my daughter pizza event by delivery 40 later than they originally estimated. Had an attitude, kept lying about estimate, driver got lost and they refused to give me a refund. Order from another store and skip this one.
Atmosphere: 1
Food: 1
Service: 1
Charae Taylor
I’ve been ordering here for 7 yearS. I don’t eat NO OTHER PIZZA. On New Year’s Eve around 8:30 they messed up my order forgot my soda and I was suppose to have it sent back out the next day, but I was really sick due to me being pregnant. Called on January 2nd and they tell me I can’t get it cause they don’t redeem orders after two days. Mind you it’s January 2nd, the 2nd day. So I said that, then they had another excuse. ? but wanted me to calm down. And trust me for what they were doing to me I was VERY CALM FOR A PREGNANT WOMEN. Make sure y’all get y’all redemptions as soon as it happens cause they will play you. Absolutely messed up situation.
Atmosphere: 1
Food: 1
Service: 1
Father Hood
Food was decent no complaints!
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Bread Sticks, Chicken Wings
M M
Unfathomable environment. Male Cashier was non communicative, irresponsible, and confused. Failed completion of order. Inefficient taking address/phone number. Multiple pauses while engaging in pleasant socializing with other workers. Failure attempting to look up a recent order. Lacking basic English skills. Rude, impatient, disrespectful. Unfortunately this location is non-functional with phone orders and addressing a manager/co-worker requested. Non-functional restaurant on customer service end.
Atmosphere: 1
Service: 1
karen k.
We consistently get a good pizza here. Yes you need to customize the order to get it your way . We go for the thin crust, square cut veggie pizza and follow the baseball and basketball specials to save some money. Pizza is ready when we get there to pick it up. Nothing special but consistent, easy and inexpensive with the coupon.
Chris Staley
Ordered 2 pizza at 5, showed up after an hour cold, and one of the pizzas was not cut into slices. The pepperocini in the box had a bite taken out of it. I called in to get a refund and they “couldn’t find my order”. Asked to speak to a manager and was told there wasn’t one. My wife then called back and was on the phone with them for over 30 mins. They wanted to send another pizza, nearly 2 hours later. Now they want to pick up the pizzas and give a cash refund? Very poor business practice and customer service. When I pay $40 for 2 mediums I at least expect them to come sliced, semi warm, and no bite taken out of my pepper.
Atmosphere: 1
Food: 1
Service: 1
Giulia Cocuccioni
The crew at the store is always nice and provides great service!We had one unpleasant experience with one of their delivery drivers before, but ordered carry out only after that and always had good experiences.
Atmosphere: 5
Food: 5
Service: 4
Markus Stanley
This papa johns is absolutely terrible. Every time i order the food is wrong and the service is terrible. I had a manager hang up in my face when i asked to have my order
Atmosphere: 1
Food: 1
Service: 1
Morgan Carson
Ordered food and they didn’t give us the right dessert and didn’t give us the sauces we paid for. Pizza was bland and soggy.
Atmosphere: 1
Food: 2
Service: 1
Mohmd Udwan
You better learn how you should talk with people and respect them
Recommended dishes: Chocolate Brownie, Bread Sticks, Meatball Pepperoni, Rolls, Create Your Own, Epic Stuffed Crust Create Your Own Pizza, Extra Cheesy Alfredo, Parmesan Cheese
Jonathan Tyler
My sad little pepper
Atmosphere: 5
Food: 1
Service: 5
Ibrahim Hussen
Ordered pizza here and did not like it. I love papa johns but not this location. This location needs help !
Lawrence Addai
Ordered online from this location. Worst customer service ever received. Not only did my order never arrive but I had to call multiple times to the store within a 2 hour and 45 minute period only to be continuously told that the driver was on the way. The person who answered the phone was argumentative each time I called. He finally straight up lied about the driver showing up at my house and calling me to no response.He proceeds to tell me the order was canceled an hour after it was placed.
TDS Maintenence
I placed an order last night at this location around 10:07 PM over the phone. I wanted to provide diner to one of my coworkers family due to an emergency situation where he had to be with his wife at Mount Vernon Hospital. I showed up right before closing time and was told by the staff that my order had been canceledand said the system is now closed and wouldn’t be able to accept any money or new orders. Which is valid however my pizza was literally sitting behind him. Pizza & Wings I guess staff just got hungry also! (If you cancel my order you can have the courtesy to inform me!
Unfortunately they ruined my daughter pizza event by delivery 40 later than they originally estimated. Had an attitude, kept lying about estimate, driver got lost and they refused to give me a refund. Order from another store and skip this one.
Atmosphere: 1
Food: 1
Service: 1
I’ve been ordering here for 7 yearS. I don’t eat NO OTHER PIZZA. On New Year’s Eve around 8:30 they messed up my order forgot my soda and I was suppose to have it sent back out the next day, but I was really sick due to me being pregnant. Called on January 2nd and they tell me I can’t get it cause they don’t redeem orders after two days. Mind you it’s January 2nd, the 2nd day. So I said that, then they had another excuse. ? but wanted me to calm down. And trust me for what they were doing to me I was VERY CALM FOR A PREGNANT WOMEN. Make sure y’all get y’all redemptions as soon as it happens cause they will play you. Absolutely messed up situation.
Atmosphere: 1
Food: 1
Service: 1
Food was decent no complaints!
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Bread Sticks, Chicken Wings
Unfathomable environment. Male Cashier was non communicative, irresponsible, and confused. Failed completion of order. Inefficient taking address/phone number. Multiple pauses while engaging in pleasant socializing with other workers. Failure attempting to look up a recent order. Lacking basic English skills. Rude, impatient, disrespectful. Unfortunately this location is non-functional with phone orders and addressing a manager/co-worker requested. Non-functional restaurant on customer service end.
Atmosphere: 1
Service: 1
We consistently get a good pizza here. Yes you need to customize the order to get it your way . We go for the thin crust, square cut veggie pizza and follow the baseball and basketball specials to save some money. Pizza is ready when we get there to pick it up. Nothing special but consistent, easy and inexpensive with the coupon.
Ordered 2 pizza at 5, showed up after an hour cold, and one of the pizzas was not cut into slices. The pepperocini in the box had a bite taken out of it. I called in to get a refund and they “couldn’t find my order”. Asked to speak to a manager and was told there wasn’t one. My wife then called back and was on the phone with them for over 30 mins. They wanted to send another pizza, nearly 2 hours later. Now they want to pick up the pizzas and give a cash refund? Very poor business practice and customer service. When I pay $40 for 2 mediums I at least expect them to come sliced, semi warm, and no bite taken out of my pepper.
Atmosphere: 1
Food: 1
Service: 1
The crew at the store is always nice and provides great service!We had one unpleasant experience with one of their delivery drivers before, but ordered carry out only after that and always had good experiences.
Atmosphere: 5
Food: 5
Service: 4
This papa johns is absolutely terrible. Every time i order the food is wrong and the service is terrible. I had a manager hang up in my face when i asked to have my order
Atmosphere: 1
Food: 1
Service: 1
Ordered food and they didn’t give us the right dessert and didn’t give us the sauces we paid for. Pizza was bland and soggy.
Atmosphere: 1
Food: 2
Service: 1
You better learn how you should talk with people and respect them
Restaurantji Recommends
Best fast food pizza. Good customer service.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, Bread Sticks, Meatball Pepperoni, Rolls, Create Your Own, Epic Stuffed Crust Create Your Own Pizza, Extra Cheesy Alfredo, Parmesan Cheese
My sad little pepper
Atmosphere: 5
Food: 1
Service: 5
Ordered pizza here and did not like it. I love papa johns but not this location. This location needs help !
Ordered online from this location. Worst customer service ever received. Not only did my order never arrive but I had to call multiple times to the store within a 2 hour and 45 minute period only to be continuously told that the driver was on the way. The person who answered the phone was argumentative each time I called. He finally straight up lied about the driver showing up at my house and calling me to no response.He proceeds to tell me the order was canceled an hour after it was placed.
I placed an order last night at this location around 10:07 PM over the phone. I wanted to provide diner to one of my coworkers family due to an emergency situation where he had to be with his wife at Mount Vernon Hospital. I showed up right before closing time and was told by the staff that my order had been canceledand said the system is now closed and wouldn’t be able to accept any money or new orders. Which is valid however my pizza was literally sitting behind him. Pizza & Wings I guess staff just got hungry also! (If you cancel my order you can have the courtesy to inform me!