Domino's Pizza
7129 Columbia Pike, Annandale
(703) 941-7900
Recent Reviews
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Other than people working there just speaks with in themselves for a bit with our caring we are waiting to pickup our order which is literally sitting there everything else is good
Atmosphere: 3
Food: 4
Service: 1
Worst Domino’s experience ever. I got the pickup notification online, but when I arrived, they had already given my pizza to someone else. No one told me anything, just left me waiting for over 5 minutes until I asked. Then they casually said they could remake it if I wanted. Mistakes happen, but the complete lack of courtesy is unacceptable.
Atmosphere: 1
Service: 1
Orders 5 pizzas, 2 stuffed Cheesy bread and a 2 liter Coke for my business party, order was delivered to the wrong business and after spending 13minutes on the phone with store representatives they wanted me to take food back that they delivered to the wrong address !!!!
After that they canceled my order!
I wish I could give 0 starts for customers service.
Absolutely horrible!
Service: 1
I don't usually make formal complaints online but this Domino's location needs to work on their customer service. Highly unprofessional employees and they don't care about missing items on my pizza.
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service. I ordered ranch sauce and buffalo sauce on my pizza with chicken and banana peppers. I called the store to ask for some kind of refund and was told that I had to come back to the store for the sauce. Not to mention I got hung up on three times and repeatedly placed on hold when I called back. I recommend picking another location.
Atmosphere: 1
Food: 1
Service: 1
I ordered 2 cheese pizzas and 1 cheesy bread along with 2 marinara cups because the one cup that comes with a typical cheesy bread order is not enough. Apparently this location does not provide any dipping sauces with menu items. Idk if this is a Domino’s thing or just this location but a cheesy bread order with no sauce is a joke! The guy claiming to be the manager was very rude and outright confrontational. Rude staff, no one wears gloves, and if you are one of the people that says “you don’t understand pizza, the oven is extremely hot and would kill any bacteria” what you’re essentially saying is that someone’s hands can be filthy and it is totally okay because the germs, bacteria, etc. will get kills in the oven due to the high heat. SICK. We order here primarily due to convenience, but I’ll drive the extra few miles for better quality and service.
Atmosphere: 1
Food: 1
Service: 1
The cook must wear gloves!!! 🤮🤮🤮
Service: 1
Worst customer service.
Took an hour to get my food. It came cold I called back and nothing. Such an embarrassment, I have all the screenshot. How long I been waiting and trying to get in contact
App said food was ready. When I arrive to pick up my food, the order wasn’t even started.
As others have said, this location is hit or miss. The night time crew is far better than the daytime crew. Don’t expect the daytime crew to get your pizza done anywhere near the time shown on the app and don’t kid yourself into thinking that using the app to notify them that you are entering means they will bother letting you know when your food is ready. They were not busy at all and had twice as many people working as they had orders on the board.
People who make it so obvious that they are unhappy with their job are essentially toxic and need to be let go immediately because it only hurts the business and is felt by customers.
Restaurantji Recommends
The best place than the other dominoes branches
Unfortunately, the pizza was so salty , that you couldn’t eat it, I don’t know what was in
It, that was so salty, and go sick from it, This is the first and last that I order from Domino
I have been goin to this location since it opened. For many years I was very satisfied till bour two years ago I stopped purchasing there because my pizza were always cold and when I asked for extra sauce I would find that they were barely putting on a normal amount. I talked to the manager about this and he refused to respect my feelings and refused to remake, replace or give me any credit. He also refused to give me the store owners name and number.
I recently decided to give them a try again. Been there 3 times and so far I am happy. Taylor and her team have made me a customer again!
Atmosphere: 5
Food: 4
Service: 5
Honestly it's a hit or miss when ordering from here. The pasta sometimes is a JOKE, barely any sauce in it. The wings barely any sauce too when ordering flavored wings you know not plain wings with dash of sauce on them. I get it they get busy but ordering on weekdays it gets like that too sometimes. Pizza is pizza you can't messed that up.
Food: 2
Service: 3
They are always very nice when my mom goes in. They are patient and relatively quick when she places a order. I wish I knew the young lady's name (she wears a hijab) she is always so sweet to mom and has such a lovely smile. The store is clean with a couple chairs to sit and wait. All and all a decent experience.
Atmosphere: 4
Food: 4
Service: 5
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