The food is OK no issues with that. My issue is with the manager or assistant manager, older lady. She is very rude disrespectful and is embarrassing. I live in the Pentagon city area and I order from panda express from my kids every time I go to pick my order up from online she ignores people standing in the order online pick up station, help me understand why you ignoring me is not like I’m skipping the line. I’m going where I’m supposed to go sit there patiently six customers that were in the regular line pay for their food. My food was sitting on the counter. I said, excuse me three times on two separate occasions. this has happened three times since going to Panda Express and ordering online have a conversation with your staff or get a new one
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Orange Chicken
SAMRAT SURAZ
Hate this place . Staff was rude . Racism at its best.
Manuel Choi
Will never come here again. I asked for a bigger plate! Why do I get the quantity of a plate?! Also my bugger plate did not come with a SIDE! Bad and rude service!!!!
Atmosphere: 1
Food: 1
Service: 1
Jared Hester
Service was terrible and slow. Workers fulfilled three Uber eats orders in front of me. I gave my order and he asked me to repeat it because he went to do Uber eats orders. The presentation was a mess. Food just slopped into the container. Not worth the money and the time. Waited in line like 20 minutes because they have two people doing Uber orders and orders on the line.
Atmosphere: 1
Food: 1
Service: 1
Reese E
The spicy shrimp is simply delish. The staff is always very quick and efficient. I love how quick the team keeps the line moving!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own Plate - 1 Full Side
DeShawn Stewart
terrible place. I ordered my food sat there for almost a hour waiting for my food. continuously showing every employee my order number while they are laughing and joking having a good old time. I was down there so long my phone died they already took the money from my bank account which I showed them multiple times with I ended up sitting there for a hour just to not get any food while they were making orders for a hour. very unprofessional everybody down there. nobody including the manager cannot do their job. the manager doesn’t posses the basic customer skills to do his job. I was speaking to him and he just walked off while I was speaking which was very unprofessional I will never buy food from there again and I will be disputing the charge.they are lucky I couldn’t give them zero stars because if I could I would. on top of that they are always rude down there. dont ever go here I’m trying to save you your time and money
Atmosphere: 1
Food: 1
Service: 1
Howard P.
terrible place. I ordered my food sat there for almost a hour waiting for my food. continuously showing every employee my order number while they are laughing and joking having a good old time. I was down there so long my phone died they already took the money from my bank account which I showed them multiple times with I ended up sitting there for a hour just to not get any food while they were making orders for a hour. very unprofessional everybody down there. nobody including the manager cannot do their job. the manager doesn't posses the basic customer skills to do his job. I was speaking to him and he just walked off while I was speaking which was very unprofessional I will never buy food from there again and I will be disputing the charge. they are lucky I couldn't give them zero stars because if I could I would. on top of that they are always rude down there. dont ever go here I'm trying to save you your time and money
Tavin Mann
i ordered at this place in a feild trip the food was mediocre and the lady at the desk was extremely rude. i will not be dining here
Atmosphere: 2
Food: 3
Service: 1
Iain Laurence
Quick service and good food consistent with other Panda Express locations.
The fried rice had no taste and the orange chicken was awful. My husband said the same thing about his meal. He got black angus.Staff not friendly. We asked to taste the food before ordering and was told that we can’t.We should have gone next door. I’d advise you to do the same.
I had the worst experience ever, ladies that worked today 10.18.2023 6:50pm were really rude and mean! So sad that your employees act like that.
Miriam Garcia
Got takeout today as part of a T-Mobile Tuesdays promotion and the lady at the counter was extremely rude to me and kept repeating that only one of my two orders (that my brother and I ordered separately because I paid with two different cards but both orders were under my name for pickup). She refused to hand me my second order. She forced me to show her my order history which I did and I went back and forth on showing her both orders and she still refused saying I was lying.Unfortunately, this is a norm at this Panda.I actually used to work at Panda Express at my first job in one of the highest ranked locations in Texas. We would make fresh batches of food every 2-3 minutes during heavy traffic hours. The mall this Panda is at is always busy, and Panda always has a line. However, their quality is AWFUL and this location should be evaluated and put under new management with new staff.Food quality: 1. Food is always soggy x3 amounts of vegetable over the meat ratio, which isn’t the standard for other Panda’s. I’ve gotten food poisoning from this one at least once to the point where I avoid this location. The quality is far below Panda Express standards.THE SERVICE: AWFUL! No one that is there wants to work there. The DMV doesn’t have the best customer service, but for a busy mall you would at least expect a bit of humility from the employees. Online order pickup is a mess because the employees just tell you to get in line and cause havoc with other customers already in line and embarrass you in front of them even after you tell them online order more than three times. They are so condescending and not properly trained. They don’t really seem to follow health protocols as I’ve seen their surface counters dirty many times and employees not washing their hands every so often after touching new things. When I worked at Panda, I washed my hands so often that they would crack because how on top of higiene the manager there was.Avoid this Panda if you can. If you can’t, expect to be treated poorly and low quality food.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Rice
Elya Elya
Food was cold. They missed chicken teriyaki, barely any beef (90% broccoli). Barely any chow mein. Very disappointed ☹️. Do NOT order from this location, save your money
Phương Lâm
They try to stole my food . I’m asking about my food online order , show the name and order number but they just say don’t have it’s. After I’m try to login my account and wait 10 minutes, keep asking my order. They asked my order number again and make it for me . Bad service for store inside shopping center .
Service: 1
Michael Valdivielso
Normally I love the food but service is kind of bad. For example got here,today, at around 10:36 am and they are still closed. Bummer.
The food is OK no issues with that. My issue is with the manager or assistant manager, older lady. She is very rude disrespectful and is embarrassing. I live in the Pentagon city area and I order from panda express from my kids every time I go to pick my order up from online she ignores people standing in the order online pick up station, help me understand why you ignoring me is not like I’m skipping the line. I’m going where I’m supposed to go sit there patiently six customers that were in the regular line pay for their food. My food was sitting on the counter. I said, excuse me three times on two separate occasions. this has happened three times since going to Panda Express and ordering online have a conversation with your staff or get a new one
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Orange Chicken
Hate this place . Staff was rude . Racism at its best.
Will never come here again. I asked for a bigger plate! Why do I get the quantity of a plate?! Also my bugger plate did not come with a SIDE! Bad and rude service!!!!
Atmosphere: 1
Food: 1
Service: 1
Service was terrible and slow. Workers fulfilled three Uber eats orders in front of me. I gave my order and he asked me to repeat it because he went to do Uber eats orders. The presentation was a mess. Food just slopped into the container. Not worth the money and the time. Waited in line like 20 minutes because they have two people doing Uber orders and orders on the line.
Atmosphere: 1
Food: 1
Service: 1
The spicy shrimp is simply delish. The staff is always very quick and efficient. I love how quick the team keeps the line moving!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own Plate - 1 Full Side
terrible place. I ordered my food sat there for almost a hour waiting for my food. continuously showing every employee my order number while they are laughing and joking having a good old time. I was down there so long my phone died they already took the money from my bank account which I showed them multiple times with I ended up sitting there for a hour just to not get any food while they were making orders for a hour. very unprofessional everybody down there. nobody including the manager cannot do their job. the manager doesn’t posses the basic customer skills to do his job. I was speaking to him and he just walked off while I was speaking which was very unprofessional I will never buy food from there again and I will be disputing the charge.they are lucky I couldn’t give them zero stars because if I could I would. on top of that they are always rude down there. dont ever go here I’m trying to save you your time and money
Atmosphere: 1
Food: 1
Service: 1
terrible place. I ordered my food sat there for almost a hour waiting for my food. continuously showing every employee my order number while they are laughing and joking having a good old time. I was down there so long my phone died they already took the money from my bank account which I showed them multiple times with I ended up sitting there for a hour just to not get any food while they were making orders for a hour. very unprofessional everybody down there. nobody including the manager cannot do their job. the manager doesn't posses the basic customer skills to do his job. I was speaking to him and he just walked off while I was speaking which was very unprofessional I will never buy food from there again and I will be disputing the charge. they are lucky I couldn't give them zero stars because if I could I would. on top of that they are always rude down there. dont ever go here I'm trying to save you your time and money
i ordered at this place in a feild trip the food was mediocre and the lady at the desk was extremely rude. i will not be dining here
Atmosphere: 2
Food: 3
Service: 1
Quick service and good food consistent with other Panda Express locations.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Broccoli Orange Chicken Fried Rice, Fried Rice
The fried rice had no taste and the orange chicken was awful. My husband said the same thing about his meal. He got black angus.Staff not friendly. We asked to taste the food before ordering and was told that we can’t.We should have gone next door. I’d advise you to do the same.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I had the worst experience ever, ladies that worked today 10.18.2023 6:50pm were really rude and mean! So sad that your employees act like that.
Got takeout today as part of a T-Mobile Tuesdays promotion and the lady at the counter was extremely rude to me and kept repeating that only one of my two orders (that my brother and I ordered separately because I paid with two different cards but both orders were under my name for pickup). She refused to hand me my second order. She forced me to show her my order history which I did and I went back and forth on showing her both orders and she still refused saying I was lying.Unfortunately, this is a norm at this Panda.I actually used to work at Panda Express at my first job in one of the highest ranked locations in Texas. We would make fresh batches of food every 2-3 minutes during heavy traffic hours. The mall this Panda is at is always busy, and Panda always has a line. However, their quality is AWFUL and this location should be evaluated and put under new management with new staff.Food quality: 1. Food is always soggy x3 amounts of vegetable over the meat ratio, which isn’t the standard for other Panda’s. I’ve gotten food poisoning from this one at least once to the point where I avoid this location. The quality is far below Panda Express standards.THE SERVICE: AWFUL! No one that is there wants to work there. The DMV doesn’t have the best customer service, but for a busy mall you would at least expect a bit of humility from the employees. Online order pickup is a mess because the employees just tell you to get in line and cause havoc with other customers already in line and embarrass you in front of them even after you tell them online order more than three times. They are so condescending and not properly trained. They don’t really seem to follow health protocols as I’ve seen their surface counters dirty many times and employees not washing their hands every so often after touching new things. When I worked at Panda, I washed my hands so often that they would crack because how on top of higiene the manager there was.Avoid this Panda if you can. If you can’t, expect to be treated poorly and low quality food.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Rice
Food was cold. They missed chicken teriyaki, barely any beef (90% broccoli). Barely any chow mein. Very disappointed ☹️. Do NOT order from this location, save your money
They try to stole my food . I’m asking about my food online order , show the name and order number but they just say don’t have it’s. After I’m try to login my account and wait 10 minutes, keep asking my order. They asked my order number again and make it for me . Bad service for store inside shopping center .
Service: 1
Normally I love the food but service is kind of bad. For example got here,today, at around 10:36 am and they are still closed. Bummer.
Atmosphere: 1
Food: 4
Service: 2