Potomac Coffee is excellent! They saved my espresso machine twice! Great espresso machine repair. Their coffee is also outstanding.
Atmosphere: 5
Food: 5
Service: 5
Arnie P
Excellent repair work on Expobar espresso machine.
Christopher Jiongo
My Rocket Appartamento is now running WAAAAY more smoothly than before. Definitely come to this place for any Rocket branded espresso machines! Terrific, informative, and great pricing!UPDATE: I’d give this 6/5 stars! Night and day difference with performance on my Appartamento and espresso taste. So, SO, so good!
Cory Scharbo
Always helpful with fixing our ECM, very knowledgeable and reliable team. Highly recommend.
Eileen McCormick
Excellent coffee and great price for the beans. Much lower acidity than store brands. Try it. You will love it ! Chesapeake or Forte.
Robert M.
Potomac Coffee repaired my espresso machine with mixed results. The machine would not turn on so I called Potomac and they came and picked it from me. After a few days, they said it works fine. They said, We tightened some wires and now it works. Great. But after a week or so at home, it stopped working again. When I called back, they said try tightening the wires, which I did. Still did not work. Beyond that they did not offer help, tell me specifically which wire was loose, or followup, plus I could not reach them by phone. Bottom line: they did not seem interested in working on my consumer level product. Frustrating. Update: Refund received and accepted. Thanks for your honesty.
Ooh La La Bakery
Extremely professional, I'm very satisfied with the service.After having our espresso machine broken, I decided to give Potomac Coffee a call, it was a very good experience, technician Joaquin was very professional, he answered all my questions related to the issue with the machine.If you guys either business or personal have any coffee machine issue that needs to be taken care of, these people are someone you can trust
Caro Braceful-McQueen
Ordered Tea&Co. Earl Grey Creme and it arrived super fast. Packed and delivered with care. The price was awesome and I can now enjoy my favorite tea again!!! Thanks Potomac Coffee Company!!! You’ve got an appreciative client in Miami!!
michael g.
In short, I took my expresso machine to him for repair. I told him that it was either the electronics board or the pump. When dropping off the machine I asked him if he had an electronics professional on staff and he said he didn't. (I should have walked out at that point but I didn't.) He charged me a $35.00 drop off fee and I left. He called me a few weeks later and told me that he was not able to repair the machine. When I asked him what the issue was, he stated that the problem was with the electronics board and there was nothing wrong with the pump. (Parenthetically, I'm thinking the following: he doesn't have an electronics professional on staff but he was able to conclude that it was the board that was the issue. Are you with me on this so far?). So I drove out from Arlington to pick up my machine, which is an hour round trip and of course the fee on the green highway, the gas and my time. This is my second round trip along with the associated personal costs. Here's where everything falls apart. I begin contacting espresso repair shops nationwide and someone says to me, buy x, y, z pump from us and if it works, great, if it doesn't you can return it. Guess what? It was the pump that was bad and now my machine works. You can draw your own conclusions from what transpired but there's no other conclusion. The owner is a deceitful business owner or a moron. Take your pick. When I wrote my first honest review here on yelp, he saw it and responded with something that had nothing to do with our transaction and Yelp pulled my review and said I'd need more detail on my review. He did, however, refund my $35.00 fee but not my time, gas or highway fees. So here I am again letting people know about this guy, Tom Fasolo, and his company, Potomac Coffee Company. My bottom line review is this guy only knows how to pull components out of certain types of espresso machines and replaces parts until he replaces the right part that makes the machine work. How else could he be in business without an electronics professional. In addition, when I dropped off my espresso machine, I also dropped off a bean grinder that stopped working. His comment about not repairing my grinder was that he couldn't figure out how to take it apart. Yea, you read that right. Yelp, if you delete my review again, I'll never use you again for anything. Note: This is the second time I've posted this story about this guy because Yelp asked me to be more specific about what transpired. Interestingly enough, the owner responded to my first posting with a bunch of garbage that he invented and that never occurred. So I suspect he'll do the same with this posting. He is obviously a very sick puppy. Pro trump anti masker? This guy is a bonafide nut case.
Isabella M.
Great service! We at Cupcake Heaven have been getting delicious coffee from Potomac for our business for close to 10 years. The service is great and prompt. Delivery is done the same day, if not the second. They service our coffee equipment as well and have always done an excellent job and have backed up their work. Their technicians are friendly and knowledgeable. Thank you Tom and crew for great service and always being there for us!!!!
Potomac Coffee is the BEST!!!! Ive been in the coffee business for over 40 years and have been working with Tom, the owner at Potomac Coffee for over 20 of those years. Tom and his Company are amazing, from help with Sales of new equipment, to service and product, Potomac Coffee has everything anyone who is serious about Coffee could need/want. Recently, I needed service on my $15K Bazzera Machine from Italy and got to listen to Tom speaking Italian to someone from the Bazzera Company in Italy. You cant get that kind of help just anywhere, I wouldnt want to be in Business with out Tom & Potomac Coffee. Love me some Potomac Coffee Company
Grace M.
Great service! My online coffee order was delivered quickly! Need a reliable coffee supplier? This is your go to company!
Anthony Fasolo
My wife and I enjoy TAC ground coffee and Organic teabags. We both had digestive problems with other coffee companies but not with Potomac coffee.our friend who drink these products also comment to in the taste
Oliver Ortiz
Great nespresso pods! Amazing customer service. Ordered online. Amazing price for the Caffe Boasi. Ordered both the Amabile and Intenso. Best cup from a Nespresso I’ve ever had. And I’ve had a lot of the Nespresso pods over the years. One day shipping to local DC area. Can’t be beat! I’m definitely going to go to the store and check out the selection in person.
Chris Shenton
Tom's team fixed up our vintage Rancillio good as new. After a month fighting with bad espresso, we realized we needed professional help. Turns out shipping a Miss Silvia would be half the cost of a new machine! I'm glad we found Potomac Coffee nearby. Tom's team diagnosed it and had it fixed in a week or two, at a reasonable price, and now it's as good as new. And we're no longer suffering withdrawal.
Potomac Coffee is excellent! They saved my espresso machine twice! Great espresso machine repair. Their coffee is also outstanding.
Atmosphere: 5
Food: 5
Service: 5
Excellent repair work on Expobar espresso machine.
My Rocket Appartamento is now running WAAAAY more smoothly than before. Definitely come to this place for any Rocket branded espresso machines! Terrific, informative, and great pricing!UPDATE: I’d give this 6/5 stars! Night and day difference with performance on my Appartamento and espresso taste. So, SO, so good!
Always helpful with fixing our ECM, very knowledgeable and reliable team. Highly recommend.
Excellent coffee and great price for the beans. Much lower acidity than store brands. Try it. You will love it ! Chesapeake or Forte.
Potomac Coffee repaired my espresso machine with mixed results. The machine would not turn on so I called Potomac and they came and picked it from me. After a few days, they said it works fine. They said, We tightened some wires and now it works. Great. But after a week or so at home, it stopped working again. When I called back, they said try tightening the wires, which I did. Still did not work. Beyond that they did not offer help, tell me specifically which wire was loose, or followup, plus I could not reach them by phone. Bottom line: they did not seem interested in working on my consumer level product. Frustrating. Update: Refund received and accepted. Thanks for your honesty.
Extremely professional, I'm very satisfied with the service.After having our espresso machine broken, I decided to give Potomac Coffee a call, it was a very good experience, technician Joaquin was very professional, he answered all my questions related to the issue with the machine.If you guys either business or personal have any coffee machine issue that needs to be taken care of, these people are someone you can trust
Ordered Tea&Co. Earl Grey Creme and it arrived super fast. Packed and delivered with care. The price was awesome and I can now enjoy my favorite tea again!!! Thanks Potomac Coffee Company!!! You’ve got an appreciative client in Miami!!
In short, I took my expresso machine to him for repair. I told him that it was either the electronics board or the pump. When dropping off the machine I asked him if he had an electronics professional on staff and he said he didn't. (I should have walked out at that point but I didn't.) He charged me a $35.00 drop off fee and I left. He called me a few weeks later and told me that he was not able to repair the machine. When I asked him what the issue was, he stated that the problem was with the electronics board and there was nothing wrong with the pump. (Parenthetically, I'm thinking the following: he doesn't have an electronics professional on staff but he was able to conclude that it was the board that was the issue. Are you with me on this so far?). So I drove out from Arlington to pick up my machine, which is an hour round trip and of course the fee on the green highway, the gas and my time. This is my second round trip along with the associated personal costs. Here's where everything falls apart. I begin contacting espresso repair shops nationwide and someone says to me, buy x, y, z pump from us and if it works, great, if it doesn't you can return it. Guess what? It was the pump that was bad and now my machine works. You can draw your own conclusions from what transpired but there's no other conclusion. The owner is a deceitful business owner or a moron. Take your pick. When I wrote my first honest review here on yelp, he saw it and responded with something that had nothing to do with our transaction and Yelp pulled my review and said I'd need more detail on my review. He did, however, refund my $35.00 fee but not my time, gas or highway fees. So here I am again letting people know about this guy, Tom Fasolo, and his company, Potomac Coffee Company. My bottom line review is this guy only knows how to pull components out of certain types of espresso machines and replaces parts until he replaces the right part that makes the machine work. How else could he be in business without an electronics professional. In addition, when I dropped off my espresso machine, I also dropped off a bean grinder that stopped working. His comment about not repairing my grinder was that he couldn't figure out how to take it apart. Yea, you read that right. Yelp, if you delete my review again, I'll never use you again for anything. Note: This is the second time I've posted this story about this guy because Yelp asked me to be more specific about what transpired. Interestingly enough, the owner responded to my first posting with a bunch of garbage that he invented and that never occurred. So I suspect he'll do the same with this posting. He is obviously a very sick puppy. Pro trump anti masker? This guy is a bonafide nut case.
Great service! We at Cupcake Heaven have been getting delicious coffee from Potomac for our business for close to 10 years. The service is great and prompt. Delivery is done the same day, if not the second. They service our coffee equipment as well and have always done an excellent job and have backed up their work. Their technicians are friendly and knowledgeable. Thank you Tom and crew for great service and always being there for us!!!!
Restaurantji Recommends
Potomac Coffee is the BEST!!!! Ive been in the coffee business for over 40 years and have been working with Tom, the owner at Potomac Coffee for over 20 of those years. Tom and his Company are amazing, from help with Sales of new equipment, to service and product, Potomac Coffee has everything anyone who is serious about Coffee could need/want. Recently, I needed service on my $15K Bazzera Machine from Italy and got to listen to Tom speaking Italian to someone from the Bazzera Company in Italy. You cant get that kind of help just anywhere, I wouldnt want to be in Business with out Tom & Potomac Coffee. Love me some Potomac Coffee Company
Great service! My online coffee order was delivered quickly! Need a reliable coffee supplier? This is your go to company!
My wife and I enjoy TAC ground coffee and Organic teabags. We both had digestive problems with other coffee companies but not with Potomac coffee.our friend who drink these products also comment to in the taste
Great nespresso pods! Amazing customer service. Ordered online. Amazing price for the Caffe Boasi. Ordered both the Amabile and Intenso. Best cup from a Nespresso I’ve ever had. And I’ve had a lot of the Nespresso pods over the years. One day shipping to local DC area. Can’t be beat! I’m definitely going to go to the store and check out the selection in person.
Tom's team fixed up our vintage Rancillio good as new. After a month fighting with bad espresso, we realized we needed professional help. Turns out shipping a Miss Silvia would be half the cost of a new machine! I'm glad we found Potomac Coffee nearby. Tom's team diagnosed it and had it fixed in a week or two, at a reasonable price, and now it's as good as new. And we're no longer suffering withdrawal.