Topgolf Loudoun

Khaled was amazing!!

A exciting experience, multiple games, and food

A bit pricey but it's great with friends

I’m really upset with how this was handled. I tried to book a 1-hour session at 7 PM but couldn’t, even though a 1.5-hour slot was available at the same time. I called and was told to just walk in. I showed up at 7, only to be told there was a 1.5-hour wait. Why tell people to walk in if you can’t accommodate them? Completely disappointing and a waste of my time.

We did not get greeted by a server for over an hour. By the time we finally did, we only had 20 minutes left in our game time. Very frustrating, as it was over 90° and we had to get our own drinks. Management that came over to speak to us about this was very understanding, but our waitress who initially did not greet us was not understanding unfortunately.

Nice facility with good food and decent prices overall. Night time is fun with everything lit up.

A horrible experience. From the moment we arrived, we said we were celebrating my son's birthday. In the end, I reminded the server that's what we were there for. What if he brought me the donuts and they sang Happy Birthday to my son? He said he'd add 15 minutes while they brought the donuts. I said yes. Time passed, and he never came back. Someone brought the donuts, left them there, and walked away. I was still waiting. Suddenly, a man came and grabbed everything off the table. My son was eating the donuts. He said he had to take everything because someone else was coming. My son just stood there watching. So I told him we were waiting. I explained what was going on. He still took everything but said he would call the manager. He showed up with the manager, just to tell me he was sorry, but we had to get out of the bay He kicked us out, leaving us wandering around near the bar with no idea where to go. We hadn't even received the check, and the manager, Dave, went to talk to the other employees like he didn't care about us. We were standing there, but we couldn't leave without paying. We called the manager again, Dave, and told him we had to pay, so he came and charged us. We felt ignored, and no one helped us.

Really disappointed with the customer service at this location.

We were located at a bay (already playing) when an employee came up to us and suggested we move to another bay that was available because she said it would be a better fit for our party. She said it was free, so we switched. It wasn’t until the game was over when another employee handed us the check where we realized our original deposit was not added to the total. We asked why and the new employee said that because we switched bays, the deposit was invalidated (so they just took the deposit).

This was never brought to our attention, so it was extremely messed up for them to pull a switch on us like that. They should have communicated that we would loss our deposit of $75, but they didn’t.

Additionally, the food was a hit or miss. Some things were okay but very cold and even the drinks were watered down.

Unfortunately not going back to this location. Instead go to the Topgolf at the National Harbor

Atmosphere: 1

Food: 1

Service: 1

Playing was fun, as always, but every other detail left MUCH to be desired. Scheduling was difficult as no one on site would answer our calls and essentially refused to speak to us upon arrival. We booked a bay online 24 hours before and requested the 3rd level, but when we arrived, we were told that wasn’t an option. Food was good although the order wasn’t accurate; warm, skunked beer was delivered twice, the bill was wrong, and all employees were encountered treated us as if we were bothering them. For the amount of money we spent, the customer service was beyond lacking.

Atmosphere: 2

Food: 4

Service: 1

It's a fine place with way overpriced food and the service isn't great. It's a glorified bowling alley.

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Donut Holes

Complete lack of customer service…walked in to play at noon on a Monday. Many bays were visibly empty and we were told there was a 6-7 hour wait. When asking when the next reservation was, told we needed to download an app to see available times. Would have been nice to have had the desk attendant offer some times and/or a reservation instead of being pushed off to an app.

Atmosphere: 3

Food: 3

Service: 1

Be sure to make reservations! Tried to walk in on a Monday at 9:30 am with my son and was turned away. I counted 6 bays in use. I guess the remaining bays were all going to be rented?

Service: 1

Very frustrating booking experience. I tried to book a package of lessons as a gift and no one was able to assist. I was passed around on the phone on multiple occasions after multiple attempts. I would visit the other golf locations for lessons.

Service: 1

Great customer service experience. Been going to many TopGolfs in different states for years (since 2012). Ideal place for bday parties, anniversaries, work parties, etc. Food, games and fun. What more can you ask for?

Atmosphere: 5

Food: 5

Service: 5

Not clear why they put us at the end. Where it was much colder than the empty lanes in the middle.

Atmosphere: 1

Food: 3

Service: 5