Chipotle Mexican Grill

Didn't want to give me a WATER CUP? weird and very messed up, I just wanted water..

my no rice, black beans, extra veggies bowl. opposite! hubs’ was wrong too. got about 200 calories out of it. rice was filled to top. im diabetic and starving!

I usually go to this Chipotle and order a bowl with white rice, double chicken, salsa, sour cream, and lettuce. I never get guacamole.

I went today (11/29) and got charged for guac. I looked at my receipt and pointed out to the cashier that I didn't order guac. They took back the bowl to confirm that there was no guac. They gave me a drink and chips to compensate for it.

Still, Id rather just pay the correct amount next vs. getting chips and a drink that I didn't really want in the first place.

I never really make reviews either. But this one bothered me enough that I had to make one.

Atmosphere: 3

Food: 3

Service: 2

Recommended dishes: Bowl

Easily the best chipotle in Nova. Makes the Arlington chipotle look like taco bell

Atmosphere: 5

Food: 5

Service: 5

Try ordering a burrito with white rice, pinto beans, carnitas, sour cream, and lettuce. Top ten best combinations.

Atmosphere: 5

Food: 5

Service: 5

If you want cold, small quanity food service, you've come to the right place. Quality has gone down hill the last six months. Ordered tacos. Was given the equivalent of a tablespoon of rice on each. Same with the beans. No lettuce on the tacos after I asked. Had to ask them to put more food on the tacos. Quesadilla isn't melted. They're so busy trying to get you through line that they are missing the bigger picture of repeat customers. Customer service was bad. Asking "what is wrong" when it is apparent in front of you is bad training. I will travel to another location 20 minutes roundtrip before ever coming back to this one. I suggest you all do the same.

Atmosphere: 2

Food: 1

Service: 1

It's good for a quick meal, the store is cleaner than other places, and the staff are friendly.

Atmosphere: 4

Food: 4

Service: 4

It was so salty that I almost threw it all away.
I've had it many times, but this is the first time I've had an experience like today. I'm so disappointed.

Atmosphere: 1

Food: 1

Service: 1

This Chipotle in Centreville, VA consistently disappoints. They frequently mess up orders, and it’s clear they don't prioritize customer care. Today, I placed a mobile order, which included a kid’s quesadilla meal, and two burrito bowls. While I was surprised it was ready in less than 10 minutes, the experience went downhill from there. I picked up my order and headed straight home—just across the street—only to find the food was rather cold, as if it had just come out of the fridge. Unfortunately, microwaving our orders wasn’t an option due to the lettuce and sour cream. The quesadilla was a joke. I suspect even hospital food looks more appealing. When will I learn? The staff here seem completely indifferent, forgetting that their jobs depend on loyal customers like us. I think it’s about time to stop ordering here.

Atmosphere: 2

Food: 2

Service: 2

Didn't have my food made when I arrived then made it but apparently gave it to someone else while I was in the bathroom. Had to wait 50 min total for an order that otherwise would've been ready in 10.

terrible. Just terrible. Uncooked rice, super hard parts. It was disgusting. I threw it all away.

ordered a vegetarian bowl online. picked up the food and got back to work, only to realize after taking a bite that there’s meat inside.

Went back, which with traffic took almost a total of 1 hour back and forth, to be told to call the customer care number. the manager didn’t seem to care that people who don’t or CANT eat meat shouldn’t be served meat.

All i get at the end was a coupon for a free drink. lol

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Bowl

I asked the server if there was any fresh chicken available since the tray was nearly empty. He told me there wasn’t. Then, I pointed out the chicken in the middle tin behind him and asked if it was fresh, and again, he said no. However, after serving me, he gave fresh chicken to the next customer with a smile on his face.

When I checked out, I asked if there was any green chipotle sauce since the seated area had none. The woman at the counter said no. I asked if she was sure, and she insisted they were out. As I stood there, another customer mentioned that the sauce is usually kept under the fork area. When I went to check, the manager suddenly appeared and handed me the green sauce.

Overall, the staff were rude and didn’t seem to care about providing good customer service.

Atmosphere: 1

Food: 1

Service: 1

Food was hot, just a short wait.

Atmosphere: 5

Food: 5

Service: 5

I went to chipotle yesterday and during checkout asked for 4 cups of water. The cashier said they don’t have any. So I asked if we could use the soda cups instead and she still said no. Then the manager came and he said corporate didn’t deliver water cups so they can’t provide any. I asked if I could just have two for the kids and they finally said yes but he said these cups are meant for soda only. I got water and showed them that I wasn’t scamming them. Then the manager came to our table and gave us two more cups & said that they usually don’t give soda cups for water. I just went back and returned them and the cashier gave me the worst look.

Atmosphere: 2

Food: 3

Service: 1