I’m a Starbucks Alumni, worked as a supervisor for 5 years, and I pretty much get iced coffee every time I visit a Starbucks. I could tell by the color when he handed me the drink that the iced coffee itself was made wrong, and tasting it confirmed that. When I told the guy at the window, he went and made a new one. I watched as he poured the coffee and it looked as though it was pre-mixed with milk. He somehow thought adding cream on the very top would fix it. It was pure white when he brought me the new drink. I tried explaining the issue to him and he just said he would look into it later and offered me nothing g to try to fix the issue. I asked for a refund and left. Went to another store further out of my way (I was driving over an hour to get back home after an appointment and just really wanted an iced coffee for the drive. I realize it’s a little crazy, but here we are). The other store I had been to before and trusted, and the iced coffee was perfect. It’s really not that hard to just do what you’re supposed to in making these drinks so that they’re consistent from store to store. And teach your partners how to deliver outstanding customer service. This was extremely disappointing and inconvenient.
Atmosphere: 1
Food: 1
Service: 1
MASOUD JAFARI
Rude Staff! The black woman there called me stinky Arab just because I asked her to changed my coffee for a hot one! I don't know how they work in this University!
Atmosphere: 1
Food: 1
Service: 1
Katie Dovel
I was charged for wrong size drink and they forgot to include the requested shot. Very disappointed.
Atmosphere: 2
Food: 3
Service: 1
Jennifer Anderson
Soooo slow. I can't imagine why it takes 15 mins after you order in drive thru to get to the window.
Jennifer
Didn’t order anything. There was used toilet paper that came out of the bathroom right next to a cart full of food.
Lily W
Worst service.
Gary Vaclavicek
Unbelievablely slow. 45 minutes to get a single drink.
Sharon Showalter
Starbucks Corporate would be embarrassed and frustrated if they knew about the terrible customer service at this location. It's always busy with students which is great. However, I have consistently experienced poor customer service. The employees chat with each other, actually stopping to make drinks for long periods of time while they chat, apply their lip balm, etc. My drink orders have always been wrong. They don't seem to care about the long wait that their ineffeciency (actually ignoring) causes everyone. Masks.... rarely worn appropriately appropriately. Disaster.
paul colwell
I know a lot of people love Starbucks and I'm not one of them I do not like any of their coffee or their specialty drinks and their overpriced
M Ali
Terrible service. You end up waiting for 20 minutes for just 1 frappe. The drink was not good tasted sour like something was expired. Really needs a change of staff.
They don't accept my rewards on the Starbucks app! And not very friendly
Jo L.
It's always a lively place to be, especially during weekdays where everyone's dropping by between classes. The staff is very friendly, and my drinks were made very quickly and well. It's a great place to meet up with friends on Grounds in addition to catching up on some homework.
mehrdad shadmehr
My favorite Coffee
Daniel P
Starbucks. You know what you are getting. This place was clean and fast. What more can you ask for?
Julia Huston
asked for coconut milk in my coffee, then watched as the barista used whole milk, then proceeded to ensure me that he used coconut milk. smh.
I’m a Starbucks Alumni, worked as a supervisor for 5 years, and I pretty much get iced coffee every time I visit a Starbucks. I could tell by the color when he handed me the drink that the iced coffee itself was made wrong, and tasting it confirmed that. When I told the guy at the window, he went and made a new one. I watched as he poured the coffee and it looked as though it was pre-mixed with milk. He somehow thought adding cream on the very top would fix it. It was pure white when he brought me the new drink. I tried explaining the issue to him and he just said he would look into it later and offered me nothing g to try to fix the issue. I asked for a refund and left. Went to another store further out of my way (I was driving over an hour to get back home after an appointment and just really wanted an iced coffee for the drive. I realize it’s a little crazy, but here we are). The other store I had been to before and trusted, and the iced coffee was perfect. It’s really not that hard to just do what you’re supposed to in making these drinks so that they’re consistent from store to store. And teach your partners how to deliver outstanding customer service. This was extremely disappointing and inconvenient.
Atmosphere: 1
Food: 1
Service: 1
Rude Staff! The black woman there called me stinky Arab just because I asked her to changed my coffee for a hot one! I don't know how they work in this University!
Atmosphere: 1
Food: 1
Service: 1
I was charged for wrong size drink and they forgot to include the requested shot. Very disappointed.
Atmosphere: 2
Food: 3
Service: 1
Soooo slow. I can't imagine why it takes 15 mins after you order in drive thru to get to the window.
Didn’t order anything. There was used toilet paper that came out of the bathroom right next to a cart full of food.
Worst service.
Unbelievablely slow. 45 minutes to get a single drink.
Starbucks Corporate would be embarrassed and frustrated if they knew about the terrible customer service at this location. It's always busy with students which is great. However, I have consistently experienced poor customer service. The employees chat with each other, actually stopping to make drinks for long periods of time while they chat, apply their lip balm, etc. My drink orders have always been wrong. They don't seem to care about the long wait that their ineffeciency (actually ignoring) causes everyone. Masks.... rarely worn appropriately appropriately. Disaster.
I know a lot of people love Starbucks and I'm not one of them I do not like any of their coffee or their specialty drinks and their overpriced
Terrible service. You end up waiting for 20 minutes for just 1 frappe. The drink was not good tasted sour like something was expired. Really needs a change of staff.
Restaurantji Recommends
They don't accept my rewards on the Starbucks app! And not very friendly
It's always a lively place to be, especially during weekdays where everyone's dropping by between classes. The staff is very friendly, and my drinks were made very quickly and well. It's a great place to meet up with friends on Grounds in addition to catching up on some homework.
My favorite Coffee
Starbucks. You know what you are getting. This place was clean and fast. What more can you ask for?
asked for coconut milk in my coffee, then watched as the barista used whole milk, then proceeded to ensure me that he used coconut milk. smh.