Starbucks
2040 Abbey Rd, Charlottesville
(434) 295-4996
Recent Reviews
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Normal starbucks. Clean inside. Staff friendly, sadly made my drink incorrectly and it wasn't noticed until after we left.
Atmosphere: 5
Food: 3
Service: 5
This is my normal Starbucks
Location other than the drive through only. But recently in the past few weeks the customer service has been terrible. The baristas are always so nice and make the perfect caramel macchiato!! But when I go through the drive-thru the manager, I believe her name is Shannon, is incredibly rude. Rushing me with my order, rushing me out of the window and overall just having a nasty attitude. This is has been on ongoing issue with this location. Once again the baristas and drinks are GREAT but the the managers customer service skills are awful. Will not be returning, and will DEFINITELY be calling corporate!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Iced Caramel Macchiato
So rude! Will never come back to this one.
The drive-thru worked well & efficiently.
Atmosphere: 5
Food: 5
Service: 5
We had three great drinks here...was a little slower pace inside then what I'm use to so it was a nice day so of course we sat outside....the breeze was nice sipping our cool iced drinks under the umbrellas...my husband isn't one for the chill atmosphere of Starbucks but on that day it was a perfect set up...highly recommend this Starbucks on a refreshing day with a iced cold refreshing drink!
Atmosphere: 5
Food: 5
Service: 5
Line or no line weather you go inside or drive they are ready ti serve with a smile.
Atmosphere: 4
Food: 4
Service: 4
Barista did not put the top on my husbands cup all the way so when he lifted it out of his cup holder the entire coffee spilled all over him and burnt him severely.
Pay attention to what your doing!
Atmosphere: 1
Food: 1
Service: 1
UPDATE 9-14-24
Mobie order... I ordered nondairy because I can't have dairy in big amounts it makes me sick and my sugar will sky rocket. I thought my nondairy drink was a little off but I thought it was because I haven't had it in a long time. When I get halfway finished I feel funny and my eyes are starting to cross check my sugar and it's at 300 ?♂️ guess I better fine a ride to the hospital. When someone orders some WITHOUT dairy products normally it's because they can NOT have it.
UPDATE: Thought I would give them another try. I'm also trying a new drink. I asked the man in the driveway has he ever tried it. He said that's the one he likes and it really is good and made the right way. Mango Dragonfruit Lemonade I will be back to get another. Went from 1 star to 4 stars.
Made my drink with nasty coconut milk and would not remake it. I also asked for a sip kid he told me they didn't have any and there was 20 or more in front of him.
Dietary restrictions: Looks like to me they don't care by giving someone milk when they can't have it
Food: 1
Service: 1
Barista did not put the top on my husbands cup all the way so when he lifted it out of his cup holder the entire coffee spilled all over him and burnt him severely.
Pay attention to what your doing!
Atmosphere: 1
Food: 1
Service: 1
This Starbucks is so slow. Had to wait 7 mins asking repeatedly if I could order before I was acknowledged. Then 17 minutes in the drive through to get my drink... 18/23 items are unavailable from the bakery. They're always out of stock on half the stuff. Go somewhere else...
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I'm sorry to post this comment, but I've been to this establishment three times now and all three times they've given me drinks with ingredients that I didn't order, and I think that if I'm ordering the drink it's because I'm going to pay them what I'm ordering. It's unfortunate to see that they don't have good customer service.
Service: 1
Bitter coffee
Atmosphere: 2
Food: 2
Service: 2
Super cool
Atmosphere: 5
Food: 5
Service: 5
Closed because of HVAC failure 7/10/24
I am a Starbucks fan & always will be.
Atmosphere: 5
Service: 5
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