Really poor customer service, completely rude and dismissive. Mediocre food and drink that’s overpriced. Do NOT waist your time.
Dhruv Varshney
A must visit experience in Charlottesville. The place is cam. Go on a warmer day.
Kevin D'Souza
Bad customer service, you hurt my best friend’s feelings. You charged her for a drink and then said the bar is closed and never served her.
Briana Bauer
Love working in this space. The views is pleasant and the space is so welcoming. Great coffee and nice staff.
Only took off a star because there used to be several power strips people could charge their electronics but they seem to have stopped doing that. It makes it difficult to work at one of the more central tables but it is what it is.
Amy Verley
The Wool Factory is a fabulous venue to host a gathering. The space is inviting in a warm and open manner. I felt a nostalgic yet modern vibe. Versatile in its applications, as envisioned by the high ceilings, large windows, industrial metal columns, a bar, clean restrooms, and nod to the history of it being a manufacturing building at the turn of the century.
Motor Maniac
We rented this space for a public event. The facility was spacious, clean and had plenty of light/ electrical outlets. It was a little expensive compared to similar venues, however everything was in order.
Estevam Romera
Really good coffee and lots of space to seat and work. One of our favorites in Cville.
Steve Glass
You need a proper restaurant! It's a really cool location and setting. There was nowhere to eat though. Had to go to IX. Someone should try a soft in, like a food truck. Or a couple of food trucks. Love the location and setting!
Christopher Vassalos
Great coffee with low cost. The work space is nice and spacious for remote workers. A great space to work and catch up with friends
chadi nassif
It s a great coffee and wine shop they are kocated near the river. You will definitely enjoy niceviewor a walk. The concept is unique and the coffee ia good highly recomended to try this place.
My husband and I tied the knot at The Wool Factory on June 19, 2024. After reflecting on our experience, we felt compelled to share our feedback.
Choosing The Wool Factory for its industrial ambiance and Broadcloth restaurant space seemed ideal. However, we encountered some challenges with communication and coordination during the walkthrough, rehearsal, and on our wedding day. Reflecting on our wedding experience at The Wool Factory, we have some feedback that we believe would be valuable for both the venue and future visitors.
Despite prior discussions with the onsite planner, Danielle, regarding a temporary holding space for the bridal party, we faced unexpected issues on the actual wedding day. It became clear that there was a misunderstanding about the use of the Main Hall West as a temporary holding area for the bridal party’s processional. This miscommunication, unfortunately, led to a less than ideal start to our ceremony. Members of our bridal party which included seniors were told that the holding space near the exit door of Main Hall West could not be utilized as “the space was not paid for.” This message was delivered by the on-site planner through a third party. It was done in poor taste and even felt a bit spiteful after having rehearsed from the space on two occasions.
We also encountered a shortage of chairs (keeping in mind that we were told that we would have access to 40 bentwood chairs), leading to some guests standing during the ceremony which was unexpected and unacceptable especially given the heat index. The absence of the planner and unexpected space restrictions added to the challenges. Furthermore, external noise from onsite workers disrupted the solemnity of the ceremony.
On a positive note, we were pleased with the exceptional service provided by the Broadcloth Restaurant staff during the reception.
In the spirit of constructive feedback, we would like to advise future visitors to The Wool Factory to carefully review all details of their agreements and thoroughly check their invoices for any potential hidden fees or last-minute upcharges. Written agreements on arrangements could help prevent misunderstandings in the future.
Our overall experience at The Wool Factory was a mix of good and challenging moments. While the venue and food were commendable, there were significant gaps in customer service. We hope this review fosters transparency and encourages improved service standards. The venue and food were commendable, but we believe there is room for improvement in customer service and communication.
Remembered Events
We have had multiple weddings here and the team is wonderful. They are flexible, understanding, and very hard working. Great parking, amazing food. The venue was a modern and cozy vibe. Beautiful getting ready space. We cannot wait to be back.
Amanda's Touch Bridal & Formal
This place is so unique with a great touch of vintage charm! We always hear great things from our brides that pick this venue!
Tim Long
We ate at Broadcloth. It was excellent! The four of us each had the four-course selection. Scallops, pork confit, spinalis dorsi tartare, rib-eye, and dark chocolate crémeux were all to die for. Service was also top notch. Other places in C-ville should take lessons from this place.
Gregory Gelburd
I live down the street this is my go to for my outdoorOffice my coffee my hiking my dog walking g for beauty for huge windows to sit behind during winter days
Really poor customer service, completely rude and dismissive. Mediocre food and drink that’s overpriced. Do NOT waist your time.
A must visit experience in Charlottesville. The place is cam. Go on a warmer day.
Bad customer service, you hurt my best friend’s feelings. You charged her for a drink and then said the bar is closed and never served her.
Love working in this space. The views is pleasant and the space is so welcoming. Great coffee and nice staff.
Only took off a star because there used to be several power strips people could charge their electronics but they seem to have stopped doing that. It makes it difficult to work at one of the more central tables but it is what it is.
The Wool Factory is a fabulous venue to host a gathering. The space is inviting in a warm and open manner. I felt a nostalgic yet modern vibe. Versatile in its applications, as envisioned by the high ceilings, large windows, industrial metal columns, a bar, clean restrooms, and nod to the history of it being a manufacturing building at the turn of the century.
We rented this space for a public event. The facility was spacious, clean and had plenty of light/ electrical outlets.
It was a little expensive compared to similar venues, however everything was in order.
Really good coffee and lots of space to seat and work. One of our favorites in Cville.
You need a proper restaurant! It's a really cool location and setting. There was nowhere to eat though. Had to go to IX. Someone should try a soft in, like a food truck. Or a couple of food trucks.
Love the location and setting!
Great coffee with low cost. The work space is nice and spacious for remote workers. A great space to work and catch up with friends
It s a great coffee and wine shop they are kocated near the river. You will definitely enjoy niceviewor a walk. The concept is unique and the coffee ia good highly recomended to try this place.
Restaurantji Recommends
My husband and I tied the knot at The Wool Factory on June 19, 2024. After reflecting on our experience, we felt compelled to share our feedback.
Choosing The Wool Factory for its industrial ambiance and Broadcloth restaurant space seemed ideal. However, we encountered some challenges with communication and coordination during the walkthrough, rehearsal, and on our wedding day. Reflecting on our wedding experience at The Wool Factory, we have some feedback that we believe would be valuable for both the venue and future visitors.
Despite prior discussions with the onsite planner, Danielle, regarding a temporary holding space for the bridal party, we faced unexpected issues on the actual wedding day. It became clear that there was a misunderstanding about the use of the Main Hall West as a temporary holding area for the bridal party’s processional. This miscommunication, unfortunately, led to a less than ideal start to our ceremony. Members of our bridal party which included seniors were told that the holding space near the exit door of Main Hall West could not be utilized as “the space was not paid for.” This message was delivered by the on-site planner through a third party. It was done in poor taste and even felt a bit spiteful after having rehearsed from the space on two occasions.
We also encountered a shortage of chairs (keeping in mind that we were told that we would have access to 40 bentwood chairs), leading to some guests standing during the ceremony which was unexpected and unacceptable especially given the heat index. The absence of the planner and unexpected space restrictions added to the challenges. Furthermore, external noise from onsite workers disrupted the solemnity of the ceremony.
On a positive note, we were pleased with the exceptional service provided by the Broadcloth Restaurant staff during the reception.
In the spirit of constructive feedback, we would like to advise future visitors to The Wool Factory to carefully review all details of their agreements and thoroughly check their invoices for any potential hidden fees or last-minute upcharges. Written agreements on arrangements could help prevent misunderstandings in the future.
Our overall experience at The Wool Factory was a mix of good and challenging moments. While the venue and food were commendable, there were significant gaps in customer service. We hope this review fosters transparency and encourages improved service standards. The venue and food were commendable, but we believe there is room for improvement in customer service and communication.
We have had multiple weddings here and the team is wonderful. They are flexible, understanding, and very hard working. Great parking, amazing food. The venue was a modern and cozy vibe. Beautiful getting ready space. We cannot wait to be back.
This place is so unique with a great touch of vintage charm! We always hear great things from our brides that pick this venue!
We ate at Broadcloth. It was excellent! The four of us each had the four-course selection. Scallops, pork confit, spinalis dorsi tartare, rib-eye, and dark chocolate crémeux were all to die for. Service was also top notch. Other places in C-ville should take lessons from this place.
I live down the street this is my go to for my outdoorOffice my coffee my hiking my dog walking g for beauty for huge windows to sit behind during winter days
Loading...