Stopped by to grab some lunch Had a smash burger well done With fries it was They brought us unlimited chips & salsa
Atmosphere: 2
Food: 4
Service: 4
V. Major
We use to love Chili’s every Sunday after Church but now not so much! Our bean burgers were cold, made wrong and broken into pieces. When we went back inside to show them we were told that because of the burgers being dry they break into pieces??? Never heard that and I eat them all the time from there and never had a broken into pieces burger. Then the young lady said the same thing. Then I was asked would I just keep it because that’s what they do so I’ll have to wait 20 mins I said I’ll wait and was told ok but it’ll break they are dry. Mind you the other one in the car wasn’t broken. ( I ordered 2.) after 20 mins it was ready and wasn’t broken!!! They lied! 0 stars. Treat your customers like humans we keep your business going. A waste of my money!!!
Atmosphere: 1
Food: 1
Service: 1
Monica Bridges
Our server was Great the food wasn't how I thought it would taste,the worse part for me tgem flies & net's smhd I won't be back gotta fix the situation first
Atmosphere: 3
Food: 3
Service: 5
Brittany Scott
Good experience for what it was. Served and seated in a good amount of time
Atmosphere: 5
Food: 5
Service: 5
James Kennington
Take out burgers were cooked to perfection and the wait time was under 7 minutes. Not to be mistaken for the Great Bridge Chilis...
Atmosphere: 3
Food: 5
Service: 4
Joy Cherry
Always enjoy the food and the service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Dipper
Mike G
⭐️⭐️⭐️⭐️⭐️ Great experience from the time my family and I walked in the door. We go out to eat about 3 times a week and lately everywhere we have been going has just been OK (sometimes not so good). We live close to Franklin so we usually don't make our way to chesapeake Sq too often. WHEN I TELL YOU..this entire experience was the best we have had in over a year..my my my. The food was delicious and fresh...the service was on point and refreshing. Definitely will be making the drive to come back and enjoy this great experience again.
Atmosphere: 5
Food: 5
Service: 5
Lauryn R
To-Go order area is very slow. There should be someone assisting with pre-paid pick-up orders and a different person taking the to-go orders to make it more efficient. Line was almost out the door because everyone was waiting on a large family to order to-go. I went to the front area to see if they could just retrieve my order from the back (as I had just saw another do) and was told I had to wait in the to-go area until the family and 4 people before me went, just to pick-up an order that was already ready and paid for. Lady I interacted with was very rude and not personable. In the time it took her to go back and forth she could’ve just got the order.
Atmosphere: 5
Food: 5
Service: 1
Tim Farrell
The worst online ordering experience. App will tell you a time it will be ready, food won't be ready until an hour after that, this is my second time and both have been horrible
Atmosphere: 3
Food: 3
Service: 1
Susan Johnson
Chastity is a very attentive and pleasant server. 3 for Me menu rocks!!! Burger and Quesadilla options for us!
Haven’t been to a Chili’s up here in years because of a few bad experiences, however I must say that they have certainly improved. My wife and I had dinner there and were very impressed with the change they had made.
The southwest egg rolls were phenomenal, and the cocktails were delicious. The burger was very juicy and delicious (for those of you who follow me know I don’t hand out that easily)and I tried for the first time roasted street corn which brings on a new challenge for corn. My wife went with the safe chicken crispers. I ate one because they were too hearty for her… very good and worth every penny.
We’re looking forward to going back again and trying out different menu items, but I must say I will go back there again.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Fries, Southwest Egg Rolls
Bernard Willis
Great food but unfortunately I got really sick after eating the fajitas. Not a blame game, just a word of precaution. Make sure the food is not cross contaminated. Otherwise great service and atmosphere!
Atmosphere: 5
Food: 3
Service: 5
Jade Oliver
Our waitress Brittany was magnificent. Literally can’t express it enough, she was fast, efficient, and very sweet. Food was amazing and came out fast, props to the cooks!!
I've been sleeping on Chili's! I was really impressed with the service and the quality of the food. The brisket burger is better than anything I've had in the area, really surprised. They have really good happy hour deals, too. I'll be coming here a lot more often.
Stopped by to grab some lunch
Had a smash burger well done
With fries it was
They brought us unlimited chips & salsa
Atmosphere: 2
Food: 4
Service: 4
We use to love Chili’s every Sunday after Church but now not so much! Our bean burgers were cold, made wrong and broken into pieces. When we went back inside to show them we were told that because of the burgers being dry they break into pieces??? Never heard that and I eat them all the time from there and never had a broken into pieces burger. Then the young lady said the same thing. Then I was asked would I just keep it because that’s what they do so I’ll have to wait 20 mins I said I’ll wait and was told ok but it’ll break they are dry. Mind you the other one in the car wasn’t broken. ( I ordered 2.) after 20 mins it was ready and wasn’t broken!!! They lied! 0 stars. Treat your customers like humans we keep your business going. A waste of my money!!!
Atmosphere: 1
Food: 1
Service: 1
Our server was Great the food wasn't how I thought it would taste,the worse part for me tgem flies & net's smhd I won't be back gotta fix the situation first
Atmosphere: 3
Food: 3
Service: 5
Good experience for what it was. Served and seated in a good amount of time
Atmosphere: 5
Food: 5
Service: 5
Take out burgers were cooked to perfection and the wait time was under 7 minutes. Not to be mistaken for the Great Bridge Chilis...
Atmosphere: 3
Food: 5
Service: 4
Always enjoy the food and the service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Dipper
⭐️⭐️⭐️⭐️⭐️ Great experience from the time my family and I walked in the door. We go out to eat about 3 times a week and lately everywhere we have been going has just been OK (sometimes not so good). We live close to Franklin so we usually don't make our way to chesapeake Sq too often. WHEN I TELL YOU..this entire experience was the best we have had in over a year..my my my. The food was delicious and fresh...the service was on point and refreshing. Definitely will be making the drive to come back and enjoy this great experience again.
Atmosphere: 5
Food: 5
Service: 5
To-Go order area is very slow. There should be someone assisting with pre-paid pick-up orders and a different person taking the to-go orders to make it more efficient. Line was almost out the door because everyone was waiting on a large family to order to-go. I went to the front area to see if they could just retrieve my order from the back (as I had just saw another do) and was told I had to wait in the to-go area until the family and 4 people before me went, just to pick-up an order that was already ready and paid for. Lady I interacted with was very rude and not personable. In the time it took her to go back and forth she could’ve just got the order.
Atmosphere: 5
Food: 5
Service: 1
The worst online ordering experience. App will tell you a time it will be ready, food won't be ready until an hour after that, this is my second time and both have been horrible
Atmosphere: 3
Food: 3
Service: 1
Chastity is a very attentive and pleasant server. 3 for Me menu rocks!!! Burger and Quesadilla options for us!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Great food, fast and accurate service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Dipper
Haven’t been to a Chili’s up here in years because of a few bad experiences, however I must say that they have certainly improved. My wife and I had dinner there and were very impressed with the change they had made.
The southwest egg rolls were phenomenal, and the cocktails were delicious. The burger was very juicy and delicious (for those of you who follow me know I don’t hand out that easily)and I tried for the first time roasted street corn which brings on a new challenge for corn. My wife went with the safe chicken crispers. I ate one because they were too hearty for her… very good and worth every penny.
We’re looking forward to going back again and trying out different menu items, but I must say I will go back there again.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Fries, Southwest Egg Rolls
Great food but unfortunately I got really sick after eating the fajitas. Not a blame game, just a word of precaution. Make sure the food is not cross contaminated. Otherwise great service and atmosphere!
Atmosphere: 5
Food: 3
Service: 5
Our waitress Brittany was magnificent. Literally can’t express it enough, she was fast, efficient, and very sweet. Food was amazing and came out fast, props to the cooks!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger and Fries, Molten Chocolate Cake, Chips & Salsa
I've been sleeping on Chili's! I was really impressed with the service and the quality of the food. The brisket burger is better than anything I've had in the area, really surprised. They have really good happy hour deals, too. I'll be coming here a lot more often.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Southwestern Eggrolls
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