Tex-Mex Restaurants in Culpeper, VA

“From this point forward, i will never go here as a customer again. Accepted an order at 9:26p.m. and arrived about 10 mins later to pick up a larger order for a customer. had my drivers license in hand and showed the employee the order info on my phone and i was told that they didnt have an order for the customer. i called the customer to inform them of this, and then staff claimed someone else, a dasher, had picked it up already. i was speaking with the customers husband who told his wife, the one who placed the order a few minutes before 9:00p.m., who wasnt happy about spending $140.00 and not receiving their order, nor was there any notifications that a previous dasher had picked it up. i conducted myself in a professional manner while of them were on the line with me, and the other with management. i asked if it could be remade and to speak with the manager while customer was on the line. the manager on duty, then came back out and very unprofessionaly accused us of attempting fraud and stating they would remake it only if a new order was placed, resulting in the customer having to spend another $140, while waiting for a refund from doordash, and was simply mad because i notified the customer, to try and resolve the issue at hand and get their food to them, which doordash wouldve instructed me to do. ive been doing this a few years now and have enough deliveries under my belt to know. manager was just trying to get me on my way to cover up what likely happened was that they close at 10p.m., the order had been there for a bit and they probably cancelled it because items on their order were being talked about around the window where orders are handed off to servers to be bagged as well. to my own credit, and customer can vouch becuase they heard everything id said on their end, and the manager looked like shed seenna ghost when i asked her myself "i was unprofessional to staff? and asked if id ever so much raised my voice, talked to them in a condescending manner the way she did to me and the customer on the phone, very rudely, or say a single curse word?" when i didnt.. and customer then told me to not worry about it any more and they appreciated me going out of the way to try and get their order to them, and time spent as well. and gave me their number to personally call them once i was done working because they wanted to make sure i was taken care of for that as well, despite not getting their order. cooperaten will be notified, but id clearly suggest training your staff on refining their interpersonal skills in an environment like this, or step down if they cannot handle the responsibility that comes with it.“