Washington Burgundy and Gold Club

If you have a layover this is one of the best place to go on all of Dulles airport

This was a nice little spot, been several times and each time not very crowded but service is hard to get. Although, the waitress is very nice and even tracked down a customer who forgot his bag. Awesome 🍸 and well done. She cares about the customers, that's for sure.

The first drink I got was amazing, but the second, not so much. And I'm not sure why. It was the same drink lol maybe a fluke accident, maybe forgot an ingredient.

They have QR codes on the bar to scan for service and to pay, which is nice in a hurry, but it didn't work with my camera. Very odd, this has never happened before. I didn't have service for 20 mins, which is when I decided to download a special scan app that did work on the QR code to get my order.
Its nice, it's good, but not great. Cheers

Black mirror society where two staff sit while you sit yourself, attempt to use a QR code all while paying through the nose if you can and they ask for a tip. Lol. Don't go here.
Update: The bracket room same terminal has actual human beings working there that provide service 10/10. Your welcome

This place is OK. One caveat: they use a QR-code based menu and ordering system. If network performance isn't good, your experience will suffer.

Early morning flight, African American lady behind the bar on her phone the whole time ignoring customers. Piss poor service, disrespectful, $0 tip won’t be back.

Good food but it's in the airport so everything is 3 times a normal price...

It’s usually hard to screw up breakfast, but not here. They screwed up everything: way overcooked eggs, barely cooked bacon, completely cold boring potatoes and bread that could not even begin to melt butter. Fire the cook!

I was here yesterday and got a beer that came with a gnat/small fly in the beer. When I told the waitress she agreed not to charge me (since I removed the fly) but then charged me full price lmao. Skiiiip. Never again

Atmosphere: 4

Food: 1

Service: 1

Horrible Horrible experience. Waited 20 mins for svc while attempting to tell our server the QR code to order DID NOT WORK...several customers made the server aware and all she could say was try again. The system was down and we showed her that it was down. She stated she would fix the issue. 20mins later issue was not fixed and she still refused to take our order. This was just an all around Horrible experience as she was rude and just refused to take people's orders manually.

The good news, it is opened before 6am and the bar opens at 6am. Easy to order, however, the breakfast wasn’t great, turkey sausages tasteless, as well as home made fried potato. Even ketchup couldn’t save it. Also there was no butter for a toast, only Smucker’s.

Atmosphere: 2

Food: 2

Service: 3

This place was empty early morning flight. Stood at the front for a good 5 min. A woman working behind the bar with towels looked at me but did not acknowledge me... so another 4 min pass see a Hispanic lady in the kitchen i walk halfway in and ask her are you open she says yes and nods her head. I go back to wait to be seated than the other lady who was behind the bar comes out from the kitchen again to back behind the bar. I than speak loudly so she can here and say are you open. She responds yes... and she would be right with us... granted empty no one else there she spent the last 5 min folding towels behind the bar finaly... not being prejudice or racist but this lady is a African American woman. I want to be as specific as possible so management can address the problem.... today is Sept 23rd at 540 in the AM. This lady than shouts out go ahead and sit anywhere. She continues folding towels sitting there some time passes about 4 min and I'm like wow I'm so done if this is how the service is the food must be awful... so I start to stand up and than she comes running from around the bar... saying what can I get for you would you like a menu... I said no no thank you left went across the way and got 2 sandwiches breakfast fries and spent well over $50. We sat in the hall area there and watched the same thing happen to 5 other customers... 4 they just left standing there for some time till they gave up and walked away 1.had went to the table than got up to walk away because the server "African woman never acknowledged her yet again she was working behind the bar and clearly seen all the guest waiting to be seated...... folks this is a airport restaurant .... people need prompt and fast good customer service. If I was the manager or owner you need to come see what your opening employees.are costing you in revenue being so rude... don't waist your time or money here!!!! That's my review

Atmosphere: 1

Food: 1

Service: 1

The food was average airport food and the service was okay.

The pork quesadilla was fabulous. Great flavor. Service was slow. They were busy and had 3 servers who were working extremely hard. Just allow for extra time to catch your flight.

Atmosphere: 5

Food: 5

Service: 5

Management has left these poor servers out to dry. Waited in a line outside the terminal for 15 minutes to sit, while 5 tables sat dirty. No human was up front to seat anyone and the poor wait staff was so overburdened they couldn’t offer any assistance to bus tables or seat anyone. Not the servers fault. Management is garbage and doesn’t care one bit for the staff.

Food was mid, but fine for airport bar food. Staff was friendly, just overwhelmed. I hope the manager finds a new career soon and someone gets appointed to this spot who knows how to properly run a restaurant. Hire someone to bus tables and bring drinks. Hire someone to seat people. Do better dudes.

Atmosphere: 1

Food: 4

Service: 1

Chicken quesadilla didn’t taste like chicken, service is really bad
Not a great experience

Atmosphere: 2

Food: 1

Service: 2