The bagels are good however the service is incredibly slow most of the time and they always seem disorganized. It looks like they just opened up because there are hardly any tables with random boxes scattered. Somehow they were out of coffee the last time I visited
Deje Robi
This place need to shutdown! The worst!!!
Jahmimi
I ordered 2 bagels WITH SHMEAR, 1 breakfast sandwich, 2 caramel macchiatos WITH WHIPPED CREAM, and 1 cold brew shake WITH WHIPPED CREAM through DoorDash for my team at work. The order arrives, the bagels do not come with the shmear that we asked for, none of the drinks has any whipped cream or caramel drizzle as advertised in the menu photo AS WELL AS THE DESCRIPTION!! AND the Cold Brew Shake was supposed to be a blended drink, they gave us black coffee with ice in it instead. In addition, we also got something in our bag that we didn’t even order, it was an egg bite or something.
We knew that DoorDash would have nothing to do with that, and most likely wouldn’t issue a refund, so we decided to call the store instead. Nobody answered the phone, so I decided to just drive up there to get what we actually ordered, and take back the incorrect drink. I arrive, and I approach the counter and greet the younger girl with stars next to her name on her badge, she does not greet me back. I brush it off, and explain the issue to her and she looks at me confused. I asked her to remake the drink that was incorrect, and explained to her that it was supposed to be a Blended coffee drink, not just black coffee with ice. She looks at my DoorDash order, then looks at the receipt, then looks back at the DoorDash order, and then proceeds to say she can remake the macchiatos. I let her know that she didn’t have to do that, I only needed the blended coffee drink to be remade. She then walks off and starts making the drink without confirming with me. Again, I brush it off as I’m assuming she’s just overwhelmed from the client volume in the building, and may not have the ability to apologize or make small talk, I get it. She places the drink in front of me and says “here’s the drink” I look at it, and there’s no whipped cream. I asked her “isn’t this supposed to have whipped cream?” She says “Whipped cream and caramel is extra” immediately I’m thrown off because whipped cream is in the description of the drink as well as on the drink in the photo on the menu. I said “why is it extra if it’s listed as a part of the drink? That was the whole reason we even ordered the drinks because of the whipped cream” and she just shrugged her shoulders and said it’s an extra fee. I looked at her stunned for a second, and just said “okay, whatever thank you” and left. I wasn’t going to go back and forth about whipped cream, but the fact that they messed up our entire order, and already charge an arm and a leg for a “large” drink in a medium sized cup even before DoorDash’s taxes, you would think that adding the whipped cream for free wouldn’t be a problem, as a means to rectify their mistake. They didn’t, so we paid extra already for a drink that’s supposed to have whipped cream on it, and then would’ve had to pay ANOTHER FEE if we wanted the whipped cream that we already paid for!
I will not be returning to this location, and will not recommend anyone to go to that location either out of fear that poor business practices, price gouging and rather unfriendly cashiers will be the expected outcome. I’m sure it’s not the workers fault, and usually poor attitude from the workers is due to the environment that the franchisees and management team have created within their business. Serious business reflection is needed at this location.
Blaze Libra
Its a bit more expensive than it should be, but the food is good. Toasted bagel with shmear is good, country gravy bagel is good. And I really like the tiny hashbrown thing. Reviews seem to be a little too harsh here, but idk I've only been here a few times.
Shreevasha Shrestha
Was my first time ever trying Einstein Bros. I couldn’t figure out which was worse customer service or the food. Never ever going to this place ever. Do not recommend!!!!
Prasa Thapa
The customer service was one of the worst I have seen until now. I greeted the lady who was taking orders but she completely ignored me and did not answer a question I had about a bagel sandwich. The food was bad too. One of the worst customer service I ever experienced . I understand that everyone is having their day, but please do not be rude to your customer. Never coming back and do not recommend.
Elizabeth Jenkins
Waited 40 minutes because they were out of bagels, order two of the new maplehouse bagels. Got home and there was no bacon on either sandwich which it is supposed to come standard with. Pretty sure the manager made my sandwiches, unfortunate he doesn’t seem to know his own menu.
Atmosphere: 2
Food: 1
Alisher Muhammadzoda
the employees don't care what the customers are doing, they don't even ask, they talk rudely to customers and delivery people, it's just awful
Atmosphere: 1
Food: 1
Service: 1
M Castillo
I've never really been here but my first experience it was excellent!!
Avocado was hard but bagel was toasted to perfection. Packaging was beautiful. Thought it would be more flavorful
Wheelchair accessibility: No stairs one level
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Single Bagel
Pete Norman
Nice people, quick service, good product. I had a bacon, egg, and cheese on an everything bagel with a coffee. Both were very good, I'd definitely return.
Atmosphere: 5
Food: 5
Service: 5
Morgan Wohlschlegel
Cashier was rude and unwelcoming, she got our order wrong, they call out the food order instead of a name or number which causes confusion, the food was very underwhelming for what we paid. I have yet to come to an Einstein Bros store and leave with a good experience.
Poopy
Trish Konczal
Ok, I've given this place a few tries, and without fail everytime the service is absolutely horrible. I don't like to write bad reviews, but this is ridiculous. You are made to feel like you are bothering them! Rude, no greeting, no eye contact. Just very unwelcoming. The food is good, the service is not.
Bagels were decent
The bagels are good however the service is incredibly slow most of the time and they always seem disorganized. It looks like they just opened up because there are hardly any tables with random boxes scattered. Somehow they were out of coffee the last time I visited
This place need to shutdown! The worst!!!
I ordered 2 bagels WITH SHMEAR, 1 breakfast sandwich, 2 caramel macchiatos WITH WHIPPED CREAM, and 1 cold brew shake WITH WHIPPED CREAM through DoorDash for my team at work. The order arrives, the bagels do not come with the shmear that we asked for, none of the drinks has any whipped cream or caramel drizzle as advertised in the menu photo AS WELL AS THE DESCRIPTION!! AND the Cold Brew Shake was supposed to be a blended drink, they gave us black coffee with ice in it instead. In addition, we also got something in our bag that we didn’t even order, it was an egg bite or something.
We knew that DoorDash would have nothing to do with that, and most likely wouldn’t issue a refund, so we decided to call the store instead. Nobody answered the phone, so I decided to just drive up there to get what we actually ordered, and take back the incorrect drink. I arrive, and I approach the counter and greet the younger girl with stars next to her name on her badge, she does not greet me back. I brush it off, and explain the issue to her and she looks at me confused. I asked her to remake the drink that was incorrect, and explained to her that it was supposed to be a Blended coffee drink, not just black coffee with ice. She looks at my DoorDash order, then looks at the receipt, then looks back at the DoorDash order, and then proceeds to say she can remake the macchiatos. I let her know that she didn’t have to do that, I only needed the blended coffee drink to be remade. She then walks off and starts making the drink without confirming with me. Again, I brush it off as I’m assuming she’s just overwhelmed from the client volume in the building, and may not have the ability to apologize or make small talk, I get it. She places the drink in front of me and says “here’s the drink” I look at it, and there’s no whipped cream. I asked her “isn’t this supposed to have whipped cream?” She says “Whipped cream and caramel is extra” immediately I’m thrown off because whipped cream is in the description of the drink as well as on the drink in the photo on the menu. I said “why is it extra if it’s listed as a part of the drink? That was the whole reason we even ordered the drinks because of the whipped cream” and she just shrugged her shoulders and said it’s an extra fee. I looked at her stunned for a second, and just said “okay, whatever thank you” and left. I wasn’t going to go back and forth about whipped cream, but the fact that they messed up our entire order, and already charge an arm and a leg for a “large” drink in a medium sized cup even before DoorDash’s taxes, you would think that adding the whipped cream for free wouldn’t be a problem, as a means to rectify their mistake. They didn’t, so we paid extra already for a drink that’s supposed to have whipped cream on it, and then would’ve had to pay ANOTHER FEE if we wanted the whipped cream that we already paid for!
I will not be returning to this location, and will not recommend anyone to go to that location either out of fear that poor business practices, price gouging and rather unfriendly cashiers will be the expected outcome. I’m sure it’s not the workers fault, and usually poor attitude from the workers is due to the environment that the franchisees and management team have created within their business. Serious business reflection is needed at this location.
Its a bit more expensive than it should be, but the food is good. Toasted bagel with shmear is good, country gravy bagel is good. And I really like the tiny hashbrown thing. Reviews seem to be a little too harsh here, but idk I've only been here a few times.
Was my first time ever trying Einstein Bros. I couldn’t figure out which was worse customer service or the food. Never ever going to this place ever. Do not recommend!!!!
The customer service was one of the worst I have seen until now. I greeted the lady who was taking orders but she completely ignored me and did not answer a question I had about a bagel sandwich. The food was bad too. One of the worst customer service I ever experienced . I understand that everyone is having their day, but please do not be rude to your customer. Never coming back and do not recommend.
Waited 40 minutes because they were out of bagels, order two of the new maplehouse bagels. Got home and there was no bacon on either sandwich which it is supposed to come standard with. Pretty sure the manager made my sandwiches, unfortunate he doesn’t seem to know his own menu.
Atmosphere: 2
Food: 1
the employees don't care what the customers are doing, they don't even ask, they talk rudely to customers and delivery people, it's just awful
Atmosphere: 1
Food: 1
Service: 1
I've never really been here but my first experience it was excellent!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
Restaurantji Recommends
Avocado was hard but bagel was toasted to perfection. Packaging was beautiful. Thought it would be more flavorful
Wheelchair accessibility: No stairs one level
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Single Bagel
Nice people, quick service, good product. I had a bacon, egg, and cheese on an everything bagel with a coffee. Both were very good, I'd definitely return.
Atmosphere: 5
Food: 5
Service: 5
Cashier was rude and unwelcoming, she got our order wrong, they call out the food order instead of a name or number which causes confusion, the food was very underwhelming for what we paid. I have yet to come to an Einstein Bros store and leave with a good experience.
Poopy
Ok, I've given this place a few tries, and without fail everytime the service is absolutely horrible. I don't like to write bad reviews, but this is ridiculous. You are made to feel like you are bothering them! Rude, no greeting, no eye contact. Just very unwelcoming. The food is good, the service is not.
Atmosphere: 2
Food: 4
Service: 1
Very very rude staff
Atmosphere: 1
Food: 1
Service: 1
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