I went to the McDonald’s expecting regular McDonald’s food I was met with a really Rude lady and then I asked for the manager and he took 20 mins to come and when he did he rudely threw the food in my face. And then they sent us to parking for the food and when we got it it was raw inside never coming again
Atmosphere: 1
Food: 1
Service: 1
Scott Blash
Love this McDonald's. Food, service and atmosphere was nice 👍
Atmosphere: 5
Food: 5
Service: 5
lynwood jones
Prompt, courteous service with a smile.
Atmosphere: 5
Food: 5
Service: 5
SA
This branch used to be my favorite, but today it became one of the worst experiences I’ve had. I placed my order and told the cashier not to add ice, and he said okay.
When I went to pick up my order, the manager spoke to me in a very rude and unprofessional way. I expected the manager to support the customer, not act aggressively.
I hope McDonald’s management pays more attention to how employees treat customers and also makes sure employees are treated and paid fairly, because the way I was treated today was not acceptable.
Atmosphere: 1
Food: 1
Service: 3
Vignesh Artist
Good service
Atmosphere: 5
Food: 5
Service: 5
Jen N
12/4/2025, 10:30pm. After a long day of work I needed a quick meal and decided to try the new buffalo ranch chicken sandwich and they subbed it with a beef patty. Pure inconsideration for allergies and intolerances. Please do better.
Food: 1
Service: 1
Ashley Garcia
This is 2 time i go to the same store and food is not good please check the food all if we go to buy food there becase is close to my home but check the quality of the food
Atmosphere: 1
Food: 1
Service: 1
Dana Burns
Male manager with the bold head doesn’t need to work fastfood he’s rude and can barely speak English gave me cold fries that’s been sitting for 10mins
Atmosphere: 1
Food: 1
Service: 1
Michael Wang
Says open till 4am is a lie it closed before 12
Service: 1
I Kim
They were too busy and short handed. Took a long time to get my mobile order and they forgot my hashbrowns I've paid for and didn't include any utensils and syrup for the hotcakes. Will be avoiding this place.
AVOID THIS LOCATION, worst McDonald’s in all of Fairfax with even worse service!! Wish I could give 0 stars. They are ridiculously slow and don’t care about customers.
Update: I come back to this location a 2nd time in hopes to get a refund for the item I was charged that I shouldn’t have been charged. The Hispanic lady (name starts with D) ignored me for 5 minutes then when I ask again she allows another man to cut in front of me to order without addressing my concern even though I have been waiting there for 10 minutes. Another Hispanic lady there was also rude and did not allow me to get a refund for the $3.50 fries even though I was wrongly charged. She said I need to come back when Jose the manager is there.
I go to the drive thru and guess who is there? Jose was there, the employee lied. 2 employees refuse to help me and make me wait over 20-25 min there while being ignored and servicing other customers which is discriminatory.
I asked the other female employee for help she tells me to hold on and then ignores me for 15 min and doesn’t care about my issue. I was discriminated against in favor of another customer, why would you allow someone else to cut in front of me when I was waiting here before for a while?
Update on the slow DRIVE THRU: I go another day via drive thru to redeem a free item and the young Hispanic lady in her 20s at the drive through doesn’t even say hello or anything, takes 10 minutes to service the car in front of me, and when I ask her for some ketchup with my fries she looks at me like why are you asking this and hands me ketchup but doesn’t bother extending her hand out so I have to reach over uncomfortable across my window to get it from her. What a rude attitude this employee has, McDonald’s why are you allowing your managers to hire people who treat your customers like this.
Original review: They had charged me for fries back in October that I did not order after I told them I only wanted the extra game piece that I should have received with an old order of fries that I never got. They still charged me when I did not order fries in my order. I asked for a refund from this store after contacting corporate. They said store would reach out. No phone call or contact from this store, absolutely nothing. The male manager here was wrong about the monopoly game pieces as well and how it all works. All this hassle over $4 McDonald’s. Never again.
AVOID this location!! They have a horrible lack of service because I was ignored multiple times and they don’t care about wrongly charging you and stealing money from you. I didn’t ask to order medium fries I was owed another medium fries game piece because they never gave me a game piece and the manager (Jose) had agreed to give it to me however he ended up charging me for fries instead when I did NOT order fries or ask for them. They never refunded me. Thieves over $3.50, absolutely worst McDonald’s service in the dmv. Another reviewer is right they never greet you or acknowledge you.
Atmosphere: 1
Food: 1
Service: 1
May F
Average mcdonalds. Drive through person had a tough time hearing. Had to reorder at window.
Atmosphere: 3
Food: 3
Service: 3
Tan
Worst Mcdonald in the US. Rude staff no help
Atmosphere: 1
Food: 1
Service: 1
pepe max
I drove 10 minutes to this location for a pick up. I was so frustrated waiting for my order for another 20 mins. Extremely Slow, and no priority given to people inside. They just serve drive thru while we are made to wait here. Just saw a car drive to drive through and get served before my order is even taken.
Atmosphere: 1
Food: 1
Service: 1
Phil Cox
Worst and slowest in the area especially in the early morning
I went to the McDonald’s expecting regular McDonald’s food I was met with a really Rude lady and then I asked for the manager and he took 20 mins to come and when he did he rudely threw the food in my face. And then they sent us to parking for the food and when we got it it was raw inside never coming again
Atmosphere: 1
Food: 1
Service: 1
Love this McDonald's. Food, service and atmosphere was nice 👍
Atmosphere: 5
Food: 5
Service: 5
Prompt, courteous service with a smile.
Atmosphere: 5
Food: 5
Service: 5
This branch used to be my favorite, but today it became one of the worst experiences I’ve had.
I placed my order and told the cashier not to add ice, and he said okay.
When I went to pick up my order, the manager spoke to me in a very rude and unprofessional way. I expected the manager to support the customer, not act aggressively.
I hope McDonald’s management pays more attention to how employees treat customers and also makes sure employees are treated and paid fairly, because the way I was treated today was not acceptable.
Atmosphere: 1
Food: 1
Service: 3
Good service
Atmosphere: 5
Food: 5
Service: 5
12/4/2025, 10:30pm. After a long day of work I needed a quick meal and decided to try the new buffalo ranch chicken sandwich and they subbed it with a beef patty. Pure inconsideration for allergies and intolerances. Please do better.
Food: 1
Service: 1
This is 2 time i go to the same store and food is not good please check the food all if we go to buy food there becase is close to my home but check the quality of the food
Atmosphere: 1
Food: 1
Service: 1
Male manager with the bold head doesn’t need to work fastfood he’s rude and can barely speak English gave me cold fries that’s been sitting for 10mins
Atmosphere: 1
Food: 1
Service: 1
Says open till 4am is a lie it closed before 12
Service: 1
They were too busy and short handed. Took a long time to get my mobile order and they forgot my hashbrowns I've paid for and didn't include any utensils and syrup for the hotcakes. Will be avoiding this place.
Restaurantji Recommends
AVOID THIS LOCATION, worst McDonald’s in all of Fairfax with even worse service!! Wish I could give 0 stars. They are ridiculously slow and don’t care about customers.
Update: I come back to this location a 2nd time in hopes to get a refund for the item I was charged that I shouldn’t have been charged. The Hispanic lady (name starts with D) ignored me for 5 minutes then when I ask again she allows another man to cut in front of me to order without addressing my concern even though I have been waiting there for 10 minutes. Another Hispanic lady there was also rude and did not allow me to get a refund for the $3.50 fries even though I was wrongly charged. She said I need to come back when Jose the manager is there.
I go to the drive thru and guess who is there? Jose was there, the employee lied. 2 employees refuse to help me and make me wait over 20-25 min there while being ignored and servicing other customers which is discriminatory.
I asked the other female employee for help she tells me to hold on and then ignores me for 15 min and doesn’t care about my issue. I was discriminated against in favor of another customer, why would you allow someone else to cut in front of me when I was waiting here before for a while?
Update on the slow DRIVE THRU: I go another day via drive thru to redeem a free item and the young Hispanic lady in her 20s at the drive through doesn’t even say hello or anything, takes 10 minutes to service the car in front of me, and when I ask her for some ketchup with my fries she looks at me like why are you asking this and hands me ketchup but doesn’t bother extending her hand out so I have to reach over uncomfortable across my window to get it from her. What a rude attitude this employee has, McDonald’s why are you allowing your managers to hire people who treat your customers like this.
Original review: They had charged me for fries back in October that I did not order after I told them I only wanted the extra game piece that I should have received with an old order of fries that I never got. They still charged me when I did not order fries in my order. I asked for a refund from this store after contacting corporate. They said store would reach out. No phone call or contact from this store, absolutely nothing. The male manager here was wrong about the monopoly game pieces as well and how it all works. All this hassle over $4 McDonald’s. Never again.
AVOID this location!! They have a horrible lack of service because I was ignored multiple times and they don’t care about wrongly charging you and stealing money from you. I didn’t ask to order medium fries I was owed another medium fries game piece because they never gave me a game piece and the manager (Jose) had agreed to give it to me however he ended up charging me for fries instead when I did NOT order fries or ask for them. They never refunded me. Thieves over $3.50, absolutely worst McDonald’s service in the dmv. Another reviewer is right they never greet you or acknowledge you.
Atmosphere: 1
Food: 1
Service: 1
Average mcdonalds. Drive through person had a tough time hearing. Had to reorder at window.
Atmosphere: 3
Food: 3
Service: 3
Worst Mcdonald in the US. Rude staff no help
Atmosphere: 1
Food: 1
Service: 1
I drove 10 minutes to this location for a pick up. I was so frustrated waiting for my order for another 20 mins. Extremely Slow, and no priority given to people inside. They just serve drive thru while we are made to wait here. Just saw a car drive to drive through and get served before my order is even taken.
Atmosphere: 1
Food: 1
Service: 1
Worst and slowest in the area especially in the early morning
Service: 1
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