The customer service is terrible and he is always out of something.
Atmosphere: 1
Food: 3
Service: 1
Ericka S.
This store is in a convenient/non-convenient location. While it's right off the highway, you also have to enter into a strip mall that is typically difficult to find parking in. The order ahead option was not working when I went, so I decided to go into the store. I ordered a honey mint citrus tea, but they indicated they did not have any venti cups. Ok, a grande was fine. I pay and wait in line for my drink. When my drink is on deck to make, the barista explains they don't have any honey syrup. I tell them that's fine and request agave instead. They then inform me they are out of the tea to make the drink. I requested a simple green tea as a replacement. They didn't have that either. I questioned why I wasn't told this when I ordered. I begrudgingly asked to substitue for a latte with blonde espresso.. you guessed it. Out. I walked out with a regular latte. It was a frustrating experience to not be told initially what items they were out of at that time. I wasn't offered a refund and as I was waiting for my drink I realized the same thing ("sorry, we're out of that") was happening to others.
Deepak D.
A very busy Starbucks in a very busy plaza at the intersection of many busy roads. You would think these people would have the common sense to hire more people and have consistent number of people working. They don't. Their customer service can be reasonable to completely useless. Sometimes people call out of work and there literally are two people working at the counter. I would give this place negative stars if I could. Half the times their mobile ordering doesn't work. They run out of condiments, sugar, sweeteners all the time. Many times they don't have menu items. their baristas get the order wrong as well . And you find out the hard way when you're sipping the coffee 3 miles away.Whoever owns this franchise really needs to give a hard look at what they could do to , to be better. I stopped going here for a long time and when I returned things were no better. That was it. I go to different location and get better coffee. NOT AT A STARBUCKS!
clara mckenzie
Relaxed and friendly. Drink and food is normal Starbucks.
RAM
Very Nice gentlemen but no clue how to make anything besides black coffee…not a Starbucks and don’t expect a barista here, ugh not good
BrooklynQueen 125
Initially liked the thought of the convenience, but they have no blended/frozen beverages. A Starbucks with no Frappuccino...?
Gilbert G.
This is a convenient "grab-n-go" Starbucks location if you are driving along Route 7 between Tysons Corner (I-495 Beltway) and Falls Church (I-66 west or east). A big plus is that parking is free and easy within the shopping plaza. The coffee shop is in a separate building annex (look for the Capital One Bank) from the main plaza complex (in the shape of an "L", which includes Burger 7, Jason's Deli, and the Whole Foods Market). The staff are pretty friendly and professional. On the minus side, it's a narrow, tiny space that is not conducive to working or "hanging out". Because of the limited space, the check-in line starts when you move toward the back of the store and then it snakes forward in the direction of the register. This gives some room for the "mobile order" folks and people waiting (after placing their in-person order). Although I have not been here during peak hours, I imagine it would be chaotic because of the limited space available for people to form a line.
John C.
Very nice staff. Clean. Accessible. Staff remembers your name and oftentimes your order, which is nice. Everything always tastes the same, which is really what you're banking on with Starbucks. Reliability!
A small starbucks in Westin
Atmosphere: 3
Food: 3
Service: 3
The customer service is terrible and he is always out of something.
Atmosphere: 1
Food: 3
Service: 1
This store is in a convenient/non-convenient location. While it's right off the highway, you also have to enter into a strip mall that is typically difficult to find parking in. The order ahead option was not working when I went, so I decided to go into the store. I ordered a honey mint citrus tea, but they indicated they did not have any venti cups. Ok, a grande was fine. I pay and wait in line for my drink. When my drink is on deck to make, the barista explains they don't have any honey syrup. I tell them that's fine and request agave instead. They then inform me they are out of the tea to make the drink. I requested a simple green tea as a replacement. They didn't have that either. I questioned why I wasn't told this when I ordered. I begrudgingly asked to substitue for a latte with blonde espresso.. you guessed it. Out. I walked out with a regular latte. It was a frustrating experience to not be told initially what items they were out of at that time. I wasn't offered a refund and as I was waiting for my drink I realized the same thing ("sorry, we're out of that") was happening to others.
A very busy Starbucks in a very busy plaza at the intersection of many busy roads. You would think these people would have the common sense to hire more people and have consistent number of people working. They don't. Their customer service can be reasonable to completely useless. Sometimes people call out of work and there literally are two people working at the counter. I would give this place negative stars if I could. Half the times their mobile ordering doesn't work. They run out of condiments, sugar, sweeteners all the time. Many times they don't have menu items. their baristas get the order wrong as well . And you find out the hard way when you're sipping the coffee 3 miles away.Whoever owns this franchise really needs to give a hard look at what they could do to , to be better. I stopped going here for a long time and when I returned things were no better. That was it. I go to different location and get better coffee. NOT AT A STARBUCKS!
Relaxed and friendly. Drink and food is normal Starbucks.
Very Nice gentlemen but no clue how to make anything besides black coffee…not a Starbucks and don’t expect a barista here, ugh not good
Initially liked the thought of the convenience, but they have no blended/frozen beverages. A Starbucks with no Frappuccino...?
This is a convenient "grab-n-go" Starbucks location if you are driving along Route 7 between Tysons Corner (I-495 Beltway) and Falls Church (I-66 west or east). A big plus is that parking is free and easy within the shopping plaza. The coffee shop is in a separate building annex (look for the Capital One Bank) from the main plaza complex (in the shape of an "L", which includes Burger 7, Jason's Deli, and the Whole Foods Market). The staff are pretty friendly and professional. On the minus side, it's a narrow, tiny space that is not conducive to working or "hanging out". Because of the limited space, the check-in line starts when you move toward the back of the store and then it snakes forward in the direction of the register. This gives some room for the "mobile order" folks and people waiting (after placing their in-person order). Although I have not been here during peak hours, I imagine it would be chaotic because of the limited space available for people to form a line.
Very nice staff. Clean. Accessible. Staff remembers your name and oftentimes your order, which is nice. Everything always tastes the same, which is really what you're banking on with Starbucks. Reliability!
Unless you want carafe stale coffee, go elsewhere
Restaurantji Recommends
Hopefully you noticed you have Starbucks ground coffee in your room - but a $2 muffin here beats a $20 breakfast buffet.