We got dinner today and it was super old and hard and tasted bad!! 0 stars!! Do better Franklin Va McDonald’s
Food: 1
Service: 3
Craig S
Needs to be closed... a chick fil a would be so much better there
Matthew Mann
I made a mobile order for breakfast at 8:35am, got to the location to no cars in line only car infront as I entered behind them, car infront gets his order he ordered there at 8:50. I get to second window and get my drinks and get told to wait in pick up spot 1 and I wait till 8:57 when I get my food. They had well over 15 mins to get my order prepped. That’s why I barely give my money to this franchise. Just a bunch of chemical compound foods
Atmosphere: 1
Food: 2
Service: 1
Bree Debusk
Staff is rude and unorganized. They locked the doors and 7 on a Saturday for starters but had all their friends in there. When we came in through the unlocked door and started placing our orders that’s when they asked us how did we get in. It felt like they were blaming us for magically opened their door. They then told us to stop putting our order in and to leave and go to the drive thru. Mind you the reason we came in is because we had five people and it’s difficult to do it at the drive thru. So instead we placed our five orders for curbside. They then got upset because they had to bring all orders outside. But I mean they did it to themselves. Hope they read this.. do better.
Atmosphere: 1
Food: 2
Service: 1
iambrandoncoker
Terrible customer service service Probably the worst McDonald’s in a 50 mile radius We walked in Saturday night at 740pm And started to order on the kiosk We were then told to leave that they weren’t taking inside orders But had their friends inside hanging out.
Just adds to a list of complaints from this location. Terrible place to be right off the highway.
Had to double up and say, after leaving the inside we pulled around to the front for a curbside order and over heard the drive through worker slandering us to the customer in line.
This is beyond uncalled for. Terrible service for overpriced food. Something has to give.
Andrew Palomares
The worst McDonalds I have ever been to. So slow and inconsiderate. Don’t waste your time stopping here. Order my food in the drive thru and got to the window to be told they don’t have sweet tea after they let me order it. Then gave me sauce that was covered in sticky stuff and then made me pull into the curbside pick up to wait 10mins for them to bring me a coke and sauces. GET NEW MANAGEMENT OR CLOSE THIS PLACE DOWN.
Rashad House
Burgers was pink fries sat in the basket for three minutes before dumping in the tray. Went to the drive through and because I chose carry in app he acted like I was speaking French when I said my order number just for me to get in the place and him to be preparing my order smh the lady on burgers had on one glove with the hand that she wasn’t even using and I watched this man wait to actually pay for his order ticket for five mins before some one actually came to take payment. I also ordered double fries for a kids meal and as I watched him put the apples in the box I had to remind him and after I got the food he looked at me like I was crazy because I asked for my drinks… don’t stop here now I see why Wendy’s down the street was full of people
BadVengeance
Decided to put a mobile order in at 11:50pm, just to get to the restaurant and see they’re closed a whole hour early with two workers vaping in the parking lot. Why let me make a mobile order if you’re closed, and according to google and the restaurant door the drive thru is open til 1am.
Benjamin Matteson
It was McDonald's, nothing to write home about.
Kristi Connor
No McRib ..idk why this store bothers..I asked if they still had the McRib and was told no..very rudely also
I waited 20 minutes for a drink( dulce de leche) and a hash brown I ordered by the drive thru and I had to wait in the car for 15 and then I went inside and the drink wasn’t ready yet and I had to ask a women for the order as soon as ask she started dong it that bs !!!
Atmosphere: 2
Food: 3
Service: 1
Brenda Strother
Food was terrible I talk to the manger they was disrespectful and I ask for a general manners phone number they wouldn’t give it to me. I took my granddaughter to the restroom one of the men that worked there came in there . I told him he was in the wrong bathroom he said he was a girl even though he wasn’t. The workers had long nail and long hair and was working around food. Health hazard. Ketchup on the wall . Trash all over the place tables dirty. I had to wash off a table to eat at. I won’t be going back there
Atmosphere: 1
Food: 1
Service: 1
J Schacht
I don’t understand why every time I come here you never fail to make something incorrect. I ordered 4 double cheese burgers with NO onion and no pickle. I open them up and check them because you guys ALWAYS mess up but to my surprise there was no onions so I go to eat it and when I bite into it IN BETWEEN THE PATTIES IS LOADS OF ONIONS!!! All four cheeseburgers. PLEASE GOD someone help the people at this store because apparently they can’t even read a a ticket. And in between the patties was insane. I shouldn’t have to pull my food apart in the parking lot before I can go home and eat it.
Atmosphere: 1
Food: 1
Service: 1
Paul Rodriguez
The staff are rude and the food is undercooked and the service is horrible
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger
Brandon May
Horrible. Terrible. Awful. One more, horrendous. Last one, despicable.
Want a Big Mac? Better off going to Burger King.
Want a quarter pounder? Go to Dairy Queen.
Want your order right so when you get home everyone has their food? Go anywhere but here. Literally anywhere.
I’ll drive to one in Suffolk if I have to. I’ll never go back here.
This wasn’t the only time we’ve had an issue here but this one deserves posting. Big Mac with one hamburger patty. Quarter Pounder looking like a McDouble.
We got dinner today and it was super old and hard and tasted bad!! 0 stars!! Do better Franklin Va McDonald’s
Food: 1
Service: 3
Needs to be closed... a chick fil a would be so much better there
I made a mobile order for breakfast at 8:35am, got to the location to no cars in line only car infront as I entered behind them, car infront gets his order he ordered there at 8:50. I get to second window and get my drinks and get told to wait in pick up spot 1 and I wait till 8:57 when I get my food. They had well over 15 mins to get my order prepped. That’s why I barely give my money to this franchise. Just a bunch of chemical compound foods
Atmosphere: 1
Food: 2
Service: 1
Staff is rude and unorganized. They locked the doors and 7 on a Saturday for starters but had all their friends in there. When we came in through the unlocked door and started placing our orders that’s when they asked us how did we get in. It felt like they were blaming us for magically opened their door. They then told us to stop putting our order in and to leave and go to the drive thru. Mind you the reason we came in is because we had five people and it’s difficult to do it at the drive thru. So instead we placed our five orders for curbside. They then got upset because they had to bring all orders outside. But I mean they did it to themselves. Hope they read this.. do better.
Atmosphere: 1
Food: 2
Service: 1
Terrible customer service service
Probably the worst McDonald’s in a 50 mile radius
We walked in Saturday night at 740pm
And started to order on the kiosk
We were then told to leave that they weren’t taking inside orders
But had their friends inside hanging out.
Just adds to a list of complaints from this location. Terrible place to be right off the highway.
Had to double up and say, after leaving the inside we pulled around to the front for a curbside order and over heard the drive through worker slandering us to the customer in line.
This is beyond uncalled for. Terrible service for overpriced food. Something has to give.
The worst McDonalds I have ever been to. So slow and inconsiderate. Don’t waste your time stopping here. Order my food in the drive thru and got to the window to be told they don’t have sweet tea after they let me order it. Then gave me sauce that was covered in sticky stuff and then made me pull into the curbside pick up to wait 10mins for them to bring me a coke and sauces. GET NEW MANAGEMENT OR CLOSE THIS PLACE DOWN.
Burgers was pink fries sat in the basket for three minutes before dumping in the tray. Went to the drive through and because I chose carry in app he acted like I was speaking French when I said my order number just for me to get in the place and him to be preparing my order smh the lady on burgers had on one glove with the hand that she wasn’t even using and I watched this man wait to actually pay for his order ticket for five mins before some one actually came to take payment. I also ordered double fries for a kids meal and as I watched him put the apples in the box I had to remind him and after I got the food he looked at me like I was crazy because I asked for my drinks… don’t stop here now I see why Wendy’s down the street was full of people
Decided to put a mobile order in at 11:50pm, just to get to the restaurant and see they’re closed a whole hour early with two workers vaping in the parking lot. Why let me make a mobile order if you’re closed, and according to google and the restaurant door the drive thru is open til 1am.
It was McDonald's, nothing to write home about.
No McRib ..idk why this store bothers..I asked if they still had the McRib and was told no..very rudely also
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I waited 20 minutes for a drink( dulce de leche) and a hash brown I ordered by the drive thru and I had to wait in the car for 15 and then I went inside and the drink wasn’t ready yet and I had to ask a women for the order as soon as ask she started dong it that bs !!!
Atmosphere: 2
Food: 3
Service: 1
Food was terrible I talk to the manger they was disrespectful and I ask for a general manners phone number they wouldn’t give it to me. I took my granddaughter to the restroom one of the men that worked there came in there . I told him he was in the wrong bathroom he said he was a girl even though he wasn’t. The workers had long nail and long hair and was working around food. Health hazard. Ketchup on the wall . Trash all over the place tables dirty. I had to wash off a table to eat at. I won’t be going back there
Atmosphere: 1
Food: 1
Service: 1
I don’t understand why every time I come here you never fail to make something incorrect. I ordered 4 double cheese burgers with NO onion and no pickle. I open them up and check them because you guys ALWAYS mess up but to my surprise there was no onions so I go to eat it and when I bite into it IN BETWEEN THE PATTIES IS LOADS OF ONIONS!!! All four cheeseburgers. PLEASE GOD someone help the people at this store because apparently they can’t even read a a ticket. And in between the patties was insane. I shouldn’t have to pull my food apart in the parking lot before I can go home and eat it.
Atmosphere: 1
Food: 1
Service: 1
The staff are rude and the food is undercooked and the service is horrible
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger
Horrible. Terrible. Awful. One more, horrendous. Last one, despicable.
Want a Big Mac? Better off going to Burger King.
Want a quarter pounder? Go to Dairy Queen.
Want your order right so when you get home everyone has their food? Go anywhere but here. Literally anywhere.
I’ll drive to one in Suffolk if I have to. I’ll never go back here.
This wasn’t the only time we’ve had an issue here but this one deserves posting. Big Mac with one hamburger patty. Quarter Pounder looking like a McDouble.
Atmosphere: 1
Food: 1
Service: 1
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