We all know how hard it is to get good service at a restaurant, especially quicker or fast food. This place was clean order was taken and completed in a very timely manner. Staff was very friendly. And to be perfectly honest with you probably the best experience I’ve had at the subway.
Atmosphere: 5
Food: 5
Service: 5
Day Smith
Not one person tried to help fix a situation, I came in and before have never had an issue at any subway with online gift cards, but now I need a loyalty account??? I waited patiently and then had 3 different people look at the screen and shrugg like cavemen, no one made fforts to call upper management or anything
Atmosphere: 1
Food: 1
Service: 1
Korey Vaughn
10/23/25 7:30pm to the guy that was working the drive through. We came through and ordered 3 subs, he was very rude and interrupting as we were trying to order our food. Horrible customer service because he didn’t even slow down to comprehend what we were saying, all 3 of our subs were made incorrectly and 2 were still cold. As I was handing the cash to pay for it he disrespectfully ripped it out of my hand. When asking him if there was a manager on duty to report him he said no and smirked as if he knew what he was doing. Also once we left and realized our food was wrong we tried calling back where we sat on hold for a total of 5 mins for it to just go straight to voicemail. Horrible experience and this ain’t the first time we’ve had this experience with the same employee. If you don’t have customer service skills then get the hell out of customer service. Do better Subway!!
Atmosphere: 1
Food: 1
Service: 1
Amy Dalton
This is one of the best Subway locations ( E Stuart Dr. Galax Virginia). I’ve been to — the food is always fresh and the staff are friendly. However, this is the second time my order has been made incorrectly. I understand things can get busy, but when you don’t get what you ordered and paid for, it’s frustrating. This time, both of my footlongs were wrong — one was missing the meat, and the other didn’t have my fixings. I hope more attention is given to getting orders right, because otherwise this place is great.
Atmosphere: 5
Food: 5
Service: 5
Aaron
My food was only missing a topping or two but hey mistakes happen right its a easy fix. So we had gone through the drive thru originally (hence how the toppings were missing cause i was in my car not inside) but to fix this we went inside.. for no reason instead of just simply adding the toppings to the sandwich they were argumentive and extremely rude. At the end of this situation they decide to just make a new sandwich ......ok thats fine .
We ask for it toasted and they purposely toast it for so long that its burnt they then have the audacity to tell me I shouldn't ask for it toasted if we dont want it toasted.. at that point I just gave them the sandwich back and asked for a refund she wouldn't refund the combo just the sandwich so i ate a bag of chips and drank sour tea for lunch 🙃
Atmosphere: 1
Food: 3
Service: 1
Amy McCall
Did our 1st online pickup order food was good made correctly however service was slow over a 30 minute after estimated time on online confirmation email
Atmosphere: 4
Food: 4
Service: 3
Erika Tate
Bacon was not cooked no shredded cheese on my bowl. Not fresh. Put regular ranch on the menu.
Joyce Looney
Absolutely Disgusting. I have never seen bread like this at any Subway. So tough and hard to chew. No one there seemed to HEAR what was supposed to be put on the wrap. Toasted without the egg...just a glob of cheese. Good thing Hubby and I noticed the egg was totally absent. Not like this Subway to serve anything that looks or tastes this bad.
Jacqueline Jennings
Great location, food, and service.
charris jr
Moderately clean. Friendly, fast and exceptional crew working. There were Several people in front of me when I came in and a line in the drive through. I got seated in less than 10 minutes. Everything was wonderful
Made order online in app gave instructions on how I wanted the subs made,when took sub back cause it was wrong employees gave an attitude about refixing the sub.never again will I be ordering at the Galax Subway
Gabe Grissom
Refund never received, I wouldn’t trust this store.
lance doggette
First time to go here. We ordered online. Got there and they DID NOT have the pretzel thingy. How can You order something they are out of??? SO, The Cashier wants to know do I want to substitute or get a refund. Text the family member that wanted the pretzel thing. They don't want to substitute. I tell the cashier. He says He needs the card. I say I don't have the card., I didn't know I was not getting what I ordered. Says "then you have to substitute". I say " give Me the pretzel thing or a refund". He says " I can't give You the pretzel thing", I say then that norrows it to a refund. He got mad, brought Me the wrong drink twice, then finally threw the correct drink at Me. Getting myself and the customer next to Me wet. When I got home I find out the subs are made incorrectly. WHAT DOES IT TAKE TO GET GOID SERVUCE NOW DAYS??????.?.?
Atmosphere: 1
Food: 4
Service: 1
Nancy Johnson
I've never ordered tuna subs and can't find the tuna ! Hardly any on them ?
Atmosphere: 5
Food: 2
Service: 5
Regina Stevens
I was ordering a 6in sub for my daughter while I was talking to her on the phone about the topping she requested, I ask them to take the green peppers of the sub and she grab it and shoved in the trash. I preseded to apologize for which she rolled her eyes and walked away then I paid for a cup to get a drink but told them to sprite was out and I went to get different drink and the cashier said can I ask you a question and I said yes. She accused me of taking 3$ out of the tip jar and embarrassed me in front of other customers but I never touched the tip jar and there were several different workers that was at the checkout so will never go back to that location because of the horrible customer service I received....also I tried to call to speak to a manager several times for which no one ever answered the phone....
We all know how hard it is to get good service at a restaurant, especially quicker or fast food. This place was clean order was taken and completed in a very timely manner. Staff was very friendly. And to be perfectly honest with you probably the best experience I’ve had at the subway.
Atmosphere: 5
Food: 5
Service: 5
Not one person tried to help fix a situation, I came in and before have never had an issue at any subway with online gift cards, but now I need a loyalty account??? I waited patiently and then had 3 different people look at the screen and shrugg like cavemen, no one made fforts to call upper management or anything
Atmosphere: 1
Food: 1
Service: 1
10/23/25 7:30pm to the guy that was working the drive through. We came through and ordered 3 subs, he was very rude and interrupting as we were trying to order our food. Horrible customer service because he didn’t even slow down to comprehend what we were saying, all 3 of our subs were made incorrectly and 2 were still cold. As I was handing the cash to pay for it he disrespectfully ripped it out of my hand. When asking him if there was a manager on duty to report him he said no and smirked as if he knew what he was doing. Also once we left and realized our food was wrong we tried calling back where we sat on hold for a total of 5 mins for it to just go straight to voicemail. Horrible experience and this ain’t the first time we’ve had this experience with the same employee. If you don’t have customer service skills then get the hell out of customer service. Do better Subway!!
Atmosphere: 1
Food: 1
Service: 1
This is one of the best Subway locations ( E Stuart Dr. Galax Virginia). I’ve been to — the food is always fresh and the staff are friendly. However, this is the second time my order has been made incorrectly. I understand things can get busy, but when you don’t get what you ordered and paid for, it’s frustrating. This time, both of my footlongs were wrong — one was missing the meat, and the other didn’t have my fixings. I hope more attention is given to getting orders right, because otherwise this place is great.
Atmosphere: 5
Food: 5
Service: 5
My food was only missing a topping or two but hey mistakes happen right its a easy fix. So we had gone through the drive thru originally (hence how the toppings were missing cause i was in my car not inside) but to fix this we went inside.. for no reason instead of just simply adding the toppings to the sandwich they were argumentive and extremely rude. At the end of this situation they decide to just make a new sandwich ......ok thats fine .
We ask for it toasted and they purposely toast it for so long that its burnt they then have the audacity to tell me I shouldn't ask for it toasted if we dont want it toasted.. at that point I just gave them the sandwich back and asked for a refund she wouldn't refund the combo just the sandwich so i ate a bag of chips and drank sour tea for lunch 🙃
Atmosphere: 1
Food: 3
Service: 1
Did our 1st online pickup order food was good made correctly however service was slow over a 30 minute after estimated time on online confirmation email
Atmosphere: 4
Food: 4
Service: 3
Bacon was not cooked no shredded cheese on my bowl. Not fresh. Put regular ranch on the menu.
Absolutely Disgusting. I have never seen bread like this at any Subway. So tough and hard to chew. No one there seemed to HEAR what was supposed to be put on the wrap. Toasted without the egg...just a glob of cheese. Good thing Hubby and I noticed the egg was totally absent. Not like this Subway to serve anything that looks or tastes this bad.
Great location, food, and service.
Moderately clean. Friendly, fast and exceptional crew working. There were Several people in front of me when I came in and a line in the drive through. I got seated in less than 10 minutes. Everything was wonderful
Restaurantji Recommends
Made order online in app gave instructions on how I wanted the subs made,when took sub back cause it was wrong employees gave an attitude about refixing the sub.never again will I be ordering at the Galax Subway
Refund never received, I wouldn’t trust this store.
First time to go here. We ordered online. Got there and they DID NOT have the pretzel thingy. How can You order something they are out of??? SO, The Cashier wants to know do I want to substitute or get a refund. Text the family member that wanted the pretzel thing. They don't want to substitute. I tell the cashier. He says He needs the card. I say I don't have the card., I didn't know I was not getting what I ordered. Says "then you have to substitute". I say " give Me the pretzel thing or a refund". He says " I can't give You the pretzel thing", I say then that norrows it to a refund. He got mad, brought Me the wrong drink twice, then finally threw the correct drink at Me. Getting myself and the customer next to Me wet. When I got home I find out the subs are made incorrectly. WHAT DOES IT TAKE TO GET GOID SERVUCE NOW DAYS??????.?.?
Atmosphere: 1
Food: 4
Service: 1
I've never ordered tuna subs and can't find the tuna ! Hardly any on them ?
Atmosphere: 5
Food: 2
Service: 5
I was ordering a 6in sub for my daughter while I was talking to her on the phone about the topping she requested, I ask them to take the green peppers of the sub and she grab it and shoved in the trash. I preseded to apologize for which she rolled her eyes and walked away then I paid for a cup to get a drink but told them to sprite was out and I went to get different drink and the cashier said can I ask you a question and I said yes. She accused me of taking 3$ out of the tip jar and embarrassed me in front of other customers but I never touched the tip jar and there were several different workers that was at the checkout so will never go back to that location because of the horrible customer service I received....also I tried to call to speak to a manager several times for which no one ever answered the phone....
Atmosphere: 3
Food: 3
Service: 1
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