Chipotle Mexican Grill
$ • Mexican, Fast Food
Hours:
10501 W Broad St, Glen Allen
(804) 290-7804
About Chipotle Mexican Grill
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Chipotle Mexican Grill Reviews
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I placed a delivery order tonight and when I got my food I was missing part of my order. I called the restaurant 4 times and the phone just rang and rang and rang before it finally hung up on itself. I order from this location all the time and lately I have noticed that things in my order haven’t been correct, for example things being added to my order that I didn’t ask for.
I still can’t get over the fact that I called the store 4 times and no one answered. Anytime...read full review
I just walked out of 10505 west Broad st Richmond Va having bought nothing. Why because I was the only customer with 3 employees across from me. Nobody even acknowledged me. A 4th employee finally emerged and asked to help me. Then I asked about the black beans. they looked over dry and muddy. Completely unappetizing. I asked if they had any fresh black beans. They did not, so I left.
Someone needs to fix this store. i used to eat here all the time for 10 years but I...read full review
I walked in today and there was only pickup service which is completely understandable...we took our food outside to the patio, sat down when the manager AJ came out and was extremely rude telling us we can't wait there. mind you there are no signs or anything else. I explained that we would not be entering back into the store and that refusing to let people sit outside was extreme. we packed up our food and I went inside to speak to the manager not about being able to sit...read full review
Ratings
Menu
Hours
| Monday | 10:45AM - 10PM |
| Tuesday | 10:45AM - 10PM |
| Wednesday | 10:45AM - 10PM |
| Thursday | 10:45AM - 10PM |
| Friday | 10:45AM - 10PM |
| Saturday | 10:45AM - 10PM |
| Sunday | 10:45AM - 10PM |
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Chipotle Mexican Grill is a popular restaurant known for its fresh ingredients and customizable menu. The staff is helpful in creating custom vegetarian orders and are attentive to customers' needs. The portion sizes are generally praised, and the restaurant frequently restocks items. However, there have been instances of running out of certain items without proper compensation. The hot salsa is occasionally out of stock as well.
Customers have had mostly positive experiences with the friendly staff and good portion sizes. The restaurant is suitable for lunch, dinner, and can accommodate large groups. It is also kid-friendly, with the staff even singing happy birthday.
The food quality at Chipotle is undeniably good, with fresh ingredients and memorable flavors. However, the customer service at the Innsbrook location was lacking, with the staff seeming indifferent and the atmosphere feeling uninviting. Despite this, the restaurant was clean and well-maintained, and the service was functional, with orders prepared correctly and in a timely manner.