Popeyes Louisiana Kitchen

Walked in and the assistant manager was leaning on the counter and couldn’t be bothered to actually stand up and take an order. The all on one soda fountain machine was out of like half of the possible options… just kind of a waste of time and money here.

Atmosphere: 3

Food: 4

Service: 2

Horrible customer service! The women at the window were extremely rude.

Whoever the owners are yall WRONG AS HADES to have your staff working in the unforgiving temperature currently. It is currently 103 degrees outside. I placed a pick up order and go inside to pick it up and it is soooo humid and hot inside. It is Hotter in the building than it is outside. Those poor workers!!!

On the other hand this is my favorite Popeyes to come to. It’s July 4th too. Yall go ahead and shut down or get some proper fans inside so that your workers don’t get dehydrated and end up passing out from that heat!!!

Atmosphere: 1

Food: 5

Service: 5

Stephanie who served our family our food today was an absolute angel. She is what customer service used to be and should be! This woman is a Godsend.

Atmosphere: 5

Food: 5

Service: 5

Excellent customer service..Stephanie! Professional, helpful, very pleasant. Quick in and out. Positive demeanor, very good experience at popeyes (:

Atmosphere: 4

Food: 4

Service: 5

Fire the entire staff. If I could leave no star I would.

Thanks for the amazing service Morgan. Keep that positive energy!.

Atmosphere: 5

Food: 5

Service: 5

Nicest employees ive ever met at a fast food restaurant!

Atmosphere: 5

Food: 5

Service: 5

Morgan ( i dont know if it spelled right ) and jasmine is the best with fast service and great manners

Went to my favorite Popeyes store on Washington Highway in Glen Allen VA. I was coming back from the airport and It was very late at night so I wasn’t sure they were open. I pulled up to the takeout and placed an order. The service rep, named MORGAN, took my order. As I pulled up to pay, Morgan told me there was no charge since they were closed. She had just closed the register.

I was impressed with her “late night smile” and friendliness. While a free meal is always appreciated, it was Morgan’s professional and friendly service that I truly appreciated

Food: 5

Service: 5

Formal complaint:

I visited this located on May 10, 2026. I placed my order through the drive-thru and was instructed by the manager (Morgan) to pull forward because fries had just been dropped and my order would be brought out to me shortly. After waiting approximately 15 minutes with no communication and no food brought to my vehicle, I went inside the restaurant to inquire about my order.

Upon entering, the associate working the front did not acknowledge or greet me. Instead, she turned her back to me and continued mopping the floor. After standing there for approximately two minutes, I informed the employees that I had already been waiting 15 minutes for my order. The associate then asked me what order I was waiting on, which made it clear my order had never even been made.

What was even more concerning was that after mopping the floor, the associate did not wash or sanitize her hands before proceeding to prepare my food. At no point did she apologize for the delay, lack of communication, or mistake. Instead, she appeared distracted on her phone/headset while handling the situation unprofessionally.

Due to the poor handling of the situation, I requested to speak with a manager. The associate informed me that the manager was in the bathroom. The situation then escalated when the associate raised her voice and stated, “Why you ain’t say that in the first place?” I informed her that I was speaking to the manager, not her, and expressed that her customer service was unacceptable and that she appeared to be in the wrong profession.

I then told her to stop arguing with me and continue mopping the floor. In response, she stated, “I will mop your ass,” which I perceived as a direct threat of physical violence. This behavior was completely inappropriate, unprofessional, and alarming.

As a paying customer, I should never have to endure disrespect, negligence, unsanitary food handling practices, and verbal threats from staff members. When I got home, I received the complete wrong order. Additionally, the manager’s failure to properly manage the drive-thru order and overall customer service contributed heavily to this terrible experience.

Atmosphere: 1

Food: 1

Service: 1

Mobile order was placed and not ready, which is ok. We were not greeted right away. The staff member placed my chicken wrap on the front counter to bag it and it was not wrapped up all the way. Wrong side was given. Asked for no pickles on chicken sandwhich and pickles were given. Food was cold. no ice in drink machine. Just overall poor experience.

Atmosphere: 1

Food: 1

Service: 1

Popeyes food itself is always good. However, I ordered a spicy sandwich with no pickles and checked the receipt which reflected the same. The sandwich came with extra pickles!!!

Atmosphere: 3

Food: 2

Service: 1

Girl in the drive thru gives amazing customer service, she needs to be recognized. Will be back again!

Atmosphere: 5

Food: 5

Service: 5

My husband was happy with his meal. I don't eat here, it's too spicy for me.

Atmosphere: 1

Food: 3

Service: 1